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FREQUENTLY ASKED QUESTIONS (FAQ’S) 

 

My heater emits a “strange” odor when I first open the box/when I turn the heater on for the first time. 
Why? 

     These are both normal

. This heater is treated with a special heat safe/resistant coating. This 

odor will sometimes be present when the box is opened, and may be compared to a heaters 
version of “new car smell.” Also, similar to all hearth appliances (woodstoves, etc.), the coating, 
exposed to heat, will produce this particular odor during the first few hours of operation. This will 
dissipate after the break-in period. 

If you are sensitive to odors, you may want to pre-burn the 

unit in a garage with the door open until the initial odor dissipates.

 

 

If my heater runs on approximately 1500 watts, how many BTU’s is that? Is that a lot of heat? 

At 1500 Watts, your heater will use approximately 5100 BTUs. 5100 BTUs, compared to your 
home furnace, is a very small amount of heat. It may take several minutes, to several hours to heat 
your area, depending on various factors (

see Heater Placement

). 

 

Can my heater really operate on less money per day? What are my operating costs?

 

Most Definitely

. If the heater is used as it is intended (as supplement/assist heat), it should cycle 

on and off, allowing for it to heat a total of approximately 8 out of the 24 hours of the day. Using the 
national average of approximately 10¢ per kWh (look at your bill for exact cost per kWh--will vary 
per state), your average heating cost (add a few cents just for having it plugged in) should be less 
per day compared to your main furnace. The costs will increase 

if it is used as the single source of 

heat

, or if heat somehow escapes the room being heated, 

since the “on” cycle will run longer.  

 

The Formula

: To determine the cost of this or ANY 1500 watt appliance, multiply 1.5 X your cost 

per Kilowatt Hour. You can find the cost per KWH for your state at: 

http://www.eia.doe.gov/fuelelectric.html 

 

What is the life expectancy for the Heating Elements? Can the heating elements be replaced? 

The life expectancy of the heating elements is typically 25,000 hours. Heating elements may be 
replaced by obtaining parts from SND Products, although it is not recommended (unless you are a 
certified heater technician or authorized directly by SND). All parts may be purchased through SND 
PRODUCTS if your product is out of warranty. Note: If you feel that the elements are definitely 
faulty right out of the box, contact SND Products Tech Support first (for troubleshooting). Contact 
your place of purchase second. 
 

Once I plug the unit in and turn it on, how long will it take to heat my room? 

Typically it takes about ½ hour to feel a temperature change. Please remember that with any type 
of heating process, there are many variables: Location (in the home), floor plan and size of the 
room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as 
a heat sink with any type of heating), the opening and closing of an exterior door, long hallways, 
high ceilings, etc. Customers with smaller rooms experience quick heat changes. Others with 
larger and open floor plans can expect up to 24 hours to heat up.   

 

I don’t have a grounded outlet; can I use adapters, a 2-prong power strip, or remove the ground 
prong from the cord? 

Definitely NOT!

 

If you don’t have a grounded outlet, contact a certified electrician for advice. 

Removing or altering any part of the heater’s original design or intent (including the power cord) will 
not only void the warranty, but will make you liable for any unexpected or hazardous results. 

 

Содержание SND-6-ECO

Страница 1: ...1 INFRARED ZONE HEATING SYSTEM OWNER S MANUAL Model No SND 6 ECO ...

Страница 2: ...ating System This owner s manual will provide you with valuable information necessary for the proper care and maintenance of your new product Please take a few moments to thoroughly read the instructions and familiarize yourself with all the operational aspects of your new heater PLEASE SAVE THESE INSTRUCTIONS ...

Страница 3: ...utlet with other appliances connected to the same outlet Risk of fire overheat malfunction property damage injury or even death may result if not adhered to 3 This heater is hot when in use To avoid burns do not let bare skin touch hot surfaces Use handles certain models or wheels to move this heater 4 Keep combustible materials such as furniture pillows bedding papers clothes and curtains at leas...

Страница 4: ...low foreign objects to enter or block any ventilation or exhaust opening as this may cause an electric shock or fire or damage the heater 15 Allow at least 3 feet of unobstructed space to the front and rear of the heater to allow for maximum heat air and ventilation flow 16 A heater has hot and arcing or sparking parts inside Do not use it in areas where gasoline paint or flammable liquids are use...

Страница 5: ...ted since the on cycle will run longer The Formula To determine the cost of this or ANY 1500 watt appliance multiply 1 5 X your cost per Kilowatt Hour You can find the cost per KWH for your state at http www eia doe gov fuelelectric html What is the life expectancy for the Heating Elements Can the heating elements be replaced The life expectancy of the heating elements is typically 25 000 hours He...

Страница 6: ...15 amps minimum with no GFCI outlets If unsure what a GFCI outlet is contact a certified electrician Can I use more than one heater at a time Can I use the heater and another appliance at the same time Yes But make sure they are not plugged into the same circuit Each heater heaters are considered appliances requires its own minimum15 amp circuit with no other items plugged into that circuit If uns...

Страница 7: ...end on individual consumer perception I purchased my heater so that it could cut my heating costs but my electric bill has gone up Why The compact SND heater can definitely save you on heating costs when compared to the existing central heating system in place in your home and when used as directed Your heater is designed to give your main heat source a supplement boost or allow for you to have ex...

Страница 8: ...operation turn on the heater using the supplied remote control or the control panel on the heater Overheat Safety Feature This heater is equipped with a overheat safety feature When the heaters internal components reach a certain temperature that could cause overheat and possible fire the heater will automatically shut off WARNING It is normal for the power cord to feel warm to the touch however a...

Страница 9: ...mode is engaged 8 Temp up button To increase desired temperature 9 High Mode indicator light Will be lit when High Heat mode is engaged 10 Temp down button To decrease desired temperature 11 Timer indicator light Will be lit when the Timer mode is engaged 12 Timer button Used to engage timer mode and to set hour value for the timer 13 Fahrenheit indicator light Will be lit when temperature display...

Страница 10: ...ntrol Mode button Used for mode selection ON OFF button Powers the display on and off Temp up button To increase desired temperature Temp down button To decrease desired temperature Timer button Used to engage timer mode and to set hour value for the timer ...

Страница 11: ... a grounded 120V 15 amp minimum dedicated circuit 60Hz power outlet Only operate heater in upright position with caster wheels attached When using remote control please pull out the insulating film as the following steps PULL Remote control Insulating film Battery cover ...

Страница 12: ...ode uses 1500W Low Mode uses 1000W ECO mode is an Economic Energy Saving Function When ECO mode is chosen the heater will set the temperature automatically to 68 F 20 under this mode 2 Setting Desired Temperature Or Or Or Adjust the desired temperature by pressing the Up Down arrows on the control panel or remote control Or Desired temperature options vary from 59 to 86 or from 15 to 30 Once you h...

Страница 13: ...dicator light will remain lit as long as the Timer is set The heater will power OFF when the internal heater clock counts down the hour increments you set 4 Setting the POWER ON TIMER Function Note The Power ON Timer Function will allow for the heater to power ON after a certain set time and can only be set while the heater s display is in the Off position Or Turn the heater to the OFF position Pr...

Страница 14: ...And Press Temp Up and Temp Down buttons at the same time for 3 seconds Locking is complete when you hear a beep When locked the functions of the control panel and remote will be locked for use And When you need to unlock it press Temp Up and Temp Down buttons at the same time for 3 seconds You will hear a beep The control panel and remote control will become functional again ...

Страница 15: ...e heater This may cause damage or deterioration to the surface of the heater 4 DO NOT immerse the heater in water 5 Wait until the unit is completely dry before use 6 Air filter needs cleaning after used 3 months Please take down the filter as following steps Flush and clean the taken down filter with water then dry it out and re assemble 7 If you don t use the heater for a long time please take o...

Страница 16: ... is plugged into an electrical outlet if not plug in 2 Check if power to the main power switch in the back is working 3 Check to see if the battery on the remote is placed correctly undamaged and if the insulating film is pulled out NOTE For the heater to function properly the desired temperature on the heater must be set a few degrees higher than the temperature in the room If it seems to not be ...

Страница 17: ...d Unless SND was the direct shipper shipping damage should be addressed with the shipping company retailer or place of purchase prior to making a claim to SND as the manufacturer The manufacturer s sole obligation under this warranty shall be limited to furnishing the original purchaser replacement parts for units deemed repairable by the SND warranty department The purchaser may also opt to ship ...

Страница 18: ...Protectors GFCI Outdoor applications Normal wear tear weathering Pet Consumer accidents Purchases from dealers unauthorized by SND Authorization in writing Disclaimers SND shall not be liable for any loss due to use or misuse of the heater or other SND products or other incidental or consequential costs expense or damages without irrefutable foundations Under no circumstances shall SND or any of i...

Страница 19: ...ar panel or on the box date of purchase retailer of purchase a daytime phone number and possibly a copy of your receipt Be Patient Clear and Concise Describe the issue and symptoms you have for and about the product A certified SND Technical Support agent will give you an evaluation of your issue and your resolution options If the answer is not available at that time you will be referred to the ap...

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