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20.4 Warranty Regulations
20.4.1. Warranty services will be furnished only if the product is accompanied by
an original retail dealer‘s invoice. Any product deemed eligible for repair or replace-
ment by SM Pro Audio under the terms of this warranty will be repaired or replaced
in the best possible manner.
20.4.2. If the product needs to be modified or adapted in order to comply with
applicable technical or safety standards on a national or local level, in any country
which is not the country for which the product was originally developed and manu-
factured, this modification/adaptation shall not be considered a defect in materials
or workmanship.
The warranty does not cover any such modification/adaptation, irrespective of
whether it was carried out properly or not. Under the terms of this warranty, SM Pro
Audio shall not be held responsible for any cost resulting from such a modification/
adaptation.
20.4.3. Free inspections, maintenance/repair work and replacement of parts are
expressly excluded from this warranty, in particular if caused by inappropriate use.
Likewise, the warranty does not cover defects of expendable parts caused by
normal wear of the product. Expendable parts are typically pots, potentiometers,
switches and similar components.
20.4.4. Damages/defects caused by the following conditions are not covered by
this warranty:
•
Misuse, neglect or failure to operate the unit in compliance with the instruc-
tions given in the user or service manuals.
•
Connection or operation of the unit in any way that does not comply with the tech-
nical or safety regulations applicable in the country where the product is used.
•
Damages/defects that are caused by any other condition beyond the control of
SM Pro Audio.
20.4.5. Any repair carried out by unauthorized personnel will void the warranty.
20.4.6. Products which do not meet the terms of this warranty will be repaired
exclusively at the buyer‘s expense. SM Pro Audio will inform the buyer of any such
circumstance. If the buyer fails to submit a written repair order within 4 weeks after
notification, SM Pro Audio will return the unit C.O.D. with a separate invoice for
freight and packing. Such cost will also be invoiced separately when the buyer has
sent in a written repair order.
20.5 Claim for Damages
Failure of SM Pro Audio to provide proper warranty service shall not entitle the
buyer to claim (consequential) damages. In no event shall the liability of SM Pro
Audio exceed the invoiced value of the product.
20.6 Other Warranty Rights
This warranty does not exclude or limit the buyer‘s statutory rights provided by
national law, in particular, any such rights against the seller that arise from a legally
effective purchase contract.
The information contained in this manual is subject to change without notice. No
part of this manual may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying and recording of any kind, for any
purpose, without the express written permission of SM Pro Audio.
