TROUBLE SHOOTING
Symptom
Possible Cause
Solution
The appliance does not
work
The appliance is not plugged in.
Plug the Power Cable into a wall socket.
You have not turned the appliance on
by setting the preparation time and temperature.
Press the Power Button. Select a time
and temperature. Press the Power
Button again and cooking will begin.
You have probably turned off the appliance. If
you press the Power Button while the appliance
is cooking, you will trigger the Auto Shut-Off
mode.
Press the Power Button. Select a time
and temperature. Press the Power
Button again and cooking will begin.
The Basket is overloaded.
Use smaller batches for more even frying.
Food is not cooked
The temperature is set too low.
Raise temperature and continue cooking.
Food is not fried evenly
Some foods need to be shaken
during the cooking process.
See "Shaking" in the
"Instructions for Use" section.
The Basket is overloaded.
Do not fill the Basket above the maximum
line.
Basket will not slide into
appliance properly
Gently push the Fry Tray
into the Basket until it
clicks.
The Fry Tray is not placed in the Basket correctly.
White smoke coming from
appliance
Too much oil is being used.
Wipe down to remove excess oil.
The Basket has grease residue
from the previous operation.
Clean the basket after each use.
Potatoes are not prepped properly.
Consult a recipe for potato type and prep.
Fries are not cut evenly.
Cut fries thinner or reshape fries.
French fries are not fried
evenly
Fries are too crowded.
Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during
preparation.
Pat dry to remove excess starch.
Dry potato sticks properly before misting oil.
Fries are not crispy
Raw fries have too much water.
Cut sticks smaller.
Add a bit more oil.
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