Problem
Possible cause
Solution
Food products prevent that
water flows into the water
collector.
Make sure that food prod‐
ucts do not touch the rear
plate.
Water flows on the floor.
The melting water outlet is
not connected to the evapo‐
rative tray above the com‐
pressor.
Attach the melting water out‐
let to the evaporative tray.
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera‐
ture.
The door is not closed cor‐
rectly.
Refer to "Closing the door".
The food products' tempera‐
ture is too high.
Let the food products tem‐
perature decrease to room
temperature before storage.
Many food products are
stored at the same time.
Store less food products at
the same time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
The door has been opened
often.
Open the door only if neces‐
sary.
There is too much con‐
densed water on the rear
wall of the refrigerator.
Door was opened too fre‐
quently.
Open the door only when
necessary.
Door was not closed com‐
pletely.
Make sure the door is
closed completely.
Stored food was not wrap‐
ped.
Wrap food in suitable pack‐
aging before storing it in the
appliance.
Door does not open easily.
You attempted to re-open
the door immediately after
closing.
Wait a few seconds between
closing and re-opening of
the door.
If the advice does not lead to
the desired result, call the
nearest Authorized Service
Centre.
Replacing the lamp
The appliance is equipped with
a long-life LED interior light.
It is strongly recommended to
use original spare parts only.
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