10
IF THE MACHINE DOES NOT WORK
Before contacting the technical service department, check that the following operations have been carried out in
full; this will save both time and money.
The machine does not work (indicator off)
Ensure that:
1) The mains power supply has not failed
2) The plug is properly inserted into the socket
3) The program dial (P) has been pulled out or the
ON/OFF button, if present, has been pressed.
4) The top cover is closed
5) Consult a technician
The machine does not work (indicator on)
Ensure that:
1) The program dial (P) is turned to the selected program.
2) See the indications for “the machine does not fill
with water”
The machine does not fill with water
Ensure that:
1) The water supply is working properly.
2) The tap is turned on
3) There are no bends or constrictions in the water pipe
4) With the power supply turned off, clean the inlet
filter between the tap and the water pipe
5) Consult a technician
The machine loads and drains water continually
Ensure that:
1) The drainage pipe is at the correct height (60-90
cm)
2) The drainage pipe outlet is not submerged in water
3) Consult a technician
The machine does not drain or spin
Ensure that:
1) The drainage pipe is correctly positioned
2) There are no bends or obstructions in the drainage
pipe
3) The amount of detergent used was not excessive
4) The detergent tray is not blocked
5) The detergent used is of the right type for an automatic
washing machine
The top cover does not open
1) Wait for 3 minutes after the program has finished
The machine vibrates or is particularly noisy
Ensure that:
1) Large articles (sheets, tablecloths, etc.) are properly
opened out
2) The washing machine is correctly resting on its feet
3) The four screws and spacers fitted as packing have
been removed
There is too much foam
Ensure that:
1) You have not used too much detergent or a detergent
of the wrong type
The washing is not properly spun
Ensure that:
1) The garments were evenly distributed in the basket
2) You have selected the correct spin speed
The machine stops while washing
Ensure that:
1) The mains power supply is working
There are remains of detergent in the trays
Ensure that:
1) The water tap is open properly
2) The inlet filter between the tap and the water pipe is
clean
The washing does not come out properly cleaned
Ensure that:
1) You have not overloaded the basket
2) You have used the right amount of detergent
3) You have selected the correct washing program
The washing fades or shrinks
Ensure that:
1) You have selected the right program
2) You have selected the right temperature
Try running the machine again to see whether you have managed to solve the problem. If the problem recurs,
contact the technical service centre, specifying:
1) The type of problem
2) The model of machine
3) The serial number of the machine, which is indicated on the plate inside the filter hatch (Fig.26).
