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QuickServer Start-Up Guide 

Page 27 of 45 

APPENDIX B

 

TROUBLESHOOTING 

Appendix B.1. Communicating with the QuickServer Over the Network 

•

 

Confirm that the network cabling is correct. 

•

 

Confirm that the computer network card is operational and correctly configured. 

•

 

Confirm that there is an Ethernet adap

ter installed in the PC’s Device Manager List, and that it is 

configured to run the TCP/IP protocol. 

•

 

Check  that  the  IP  netmask  of  the  PC  matches  the  QuickServer.  The  Default  IP  Address  of  the 
QuickServer is 192.168.2.X, Subnet Mask is 255.255.255.0. 

o

  Go to Start|Run  

o

 

Type in “ipconfig” 

o

  The account settings should be displayed.  

o

  Ensure that the IP Address is 102.168.2.X and the netmask 255.255.255.0 

•

 

Ensure that the PC and QuickServer are on the same IP Network, or assign a Static IP Address 
to the PC on the 192.168.2.0 network.  

Содержание FieldServer QuickServer FS-QS-2 F Series

Страница 1: ...Document Revision 1 K T18627 FieldServer QuickServer Start up Guide FS QS 2XX0 F APPLICABILITY EFFECTIVITY Effective for all systems manufactured after May 2020 ...

Страница 2: ...QuickServer Start Up Guide Contact Information Technical Support ProSoft Technology Inc is a provider of FieldServer QuickServers For Technical Support call 1 661 716 5100 ...

Страница 3: ...n 19 7 4 Load the Updated Configuration File 20 7 4 1 Using the FS GUI to Load a Configuration File 20 7 4 2 Retrieve the Configuation File for Modification or Backup 21 7 5 Test and Commission the QuickServer 22 7 5 1 Accessing SMC Cloud 22 Appendix A Useful Features 23 Appendix A 1 SSL TLS for Secure Connection 23 Appendix A 1 1 Configuring FieldServer as a SSL TLS Server 23 Appendix A 1 1 1 Sim...

Страница 4: ...ver 36 Appendix B 8 Change User Management Settings 37 Appendix B 8 1 User Management 37 Appendix B 8 1 1 Create Users 38 Appendix B 8 1 2 Edit Users 39 Appendix B 8 1 3 Delete Users 40 Appendix B 8 2 Change FieldServer Password 41 Appendix C Reference 42 Appendix C 1 QuickServer FS QS 2XX0 XXXX DCC 42 Appendix C 2 QuickServer Part Numbers 42 Appendix C 3 Compliance with UL Regulations 43 Appendix...

Страница 5: ...Screen 16 Figure 15 FS GUI Landing Page 17 Figure 16 FS GUI Network Settings 18 Figure 17 FS GUI File Transfer 19 Figure 18 FS GUI Loading Files 20 Figure 19 Retrieve Configuration File 21 Figure 20 FS GUI Connections Page 22 Figure 21 Ethernet Port Location 28 Figure 22 Diagnostic LEDs 32 Figure 23 FS GUI Passwords Page 33 Figure 24 Password Recovery Page 33 Figure 25 FS GUI Landing Screen 34 Fig...

Страница 6: ...vailable on the USB drive provided in the optional accessory kit or on the Sierra Monitor website Accessory kit optional Part FS 8915 38 QS includes 7 ft Cat 5 cable with RJ45 connectors at both ends Power Supply 110 220V p n 69196 Screwdriver for connecting to terminals USB Flash drive loaded with o QuickServer 2XX0 Start up Guide o FieldServer Configuration Manual o All FieldServer Driver Manual...

Страница 7: ...45 4 QUICKSERVER SETUP 4 1 Mounting The QuickServer can be mounted using the DIN rail mounting bracket on the back of the unit NOTE For dimension details see Appendix C 4 Figure 5 DIN Rail Bracket Din Rail Bracket Figure 2 DIN Rail Mounted ...

Страница 8: ...bias resistor is 510 ohms which is in line with the BACnet spec It should only be enabled at one point on the bus for example on the field port were there are very weak bias resistors of 100k Since there are no jumpers many QuickServers can be put on the network without running into the bias resistor limit which is 500 ohms NOTE See www ni com support serial resinfo htm for additional pictures and...

Страница 9: ...ure 4 Termination resistor is also used to reduce noise It pulls the two lines of an idle bus together However the resistor would override the effect of any bias resistors if connected NOTE The R1 and R2 DIP Switches apply settings to the respective serial port NOTE If the gateway is already powered on DIP switch settings will not take effect unless the unit is power cycled R1 Termination Resistor...

Страница 10: ...ay Pin Assignment BMS RS 232 Wiring Gateway Pin Assignment RS 485 TX RS 232 TX RS 485 RX RS 232 RX GND GND GND GND NOTE Use standard grounding principles for GND 4 3 2 Supported RS 485 Baud Rates by Protocol The supported baud rates for either port is based on the protocol of the connected devices The following baud rates are supported for Modbus RTU 2400 4800 9600 19200 38400 57600 76800 115200 T...

Страница 11: ...e added to the power supply of the host system A safety margin of 25 is recommended Figure 6 Required Current Draw for the Gateway Apply power to the QuickServer as shown below in Figure 7 Ensure that the power supply used complies with the specifications provided in Appendix C 5 The QuickServer accepts 9 30VDC or 24VAC on pins L and N Frame GND should be connected Power to Gateway Gateway Pin Lab...

Страница 12: ...l Panel click Network and Internet and then click Network and Sharing Center Click Change adapter settings on the left side of the window Right click on Local Area Connection and select Properties from the dropdown menu Highlight and then click the Properties button Select and enter a static IP Address on the same subnet For example Click the Okay button to close the Internet Protocol window and t...

Страница 13: ...ntrusted This will cause the following pop up windows to appear When the Web Server Security Unconfigured window appears read the text and choose whether to move forward with HTTPS or HTTP When the warning that Your connection is not private appears click the advanced button on the bottom left corner of the screen Figure 10 Connection Not Private Warning Figure 9 Web Server Security Unconfigured W...

Страница 14: ... 40 50 94 unsafe When the login screen appears put in the Username default is admin and the Password found on the label of the FieldServer NOTE A user has 5 attempts to login then there will be a 10 minute lockout There is no timeout on the FieldServer to enter a password NOTE To create individual user logins go to Appendix B 8 Figure 12 FieldServer Login Figure 11 Warning Expanded Text ...

Страница 15: ...een will appear that allows the user to select which mode the FieldServer should use NOTE To change the web server security mode after initial setup go to 0 NOTE Cookies are used for authentication The sections that follow include instructions for assigning the different security modes Figure 13 Security Mode Selection Screen ...

Страница 16: ...te Key text into their respective fields If the Private Key is encrypted type in the associated Passphrase Click Save A Redirecting message appears and after a short period of time the FieldServer GUI will open 6 2 2 HTTPS with Default Untrusted Self Signed TLS Certificate or HTTP with Built in Payload Encryption Simply select one of these options and click the Save button A Redirecting message ap...

Страница 17: ...utton see Figure 15 allows users to connect to the SMC Cloud MSA Safety s device cloud solution for IIoT The SMC Cloud enables secure remote connection to field devices through a FieldServer and its local applications for configuration management maintenance For more information about the SMC Cloud refer to the SMC Cloud Start up Guide Figure 15 FS GUI Landing Page ...

Страница 18: ...ver should be set to the same IP Address of the router Click Update IP Settings then click on the System Restart to restart the Gateway and activate the new IP Address NOTE If the FS GUI was open in a browser the browser will need to be pointed to the new IP Address of the QuickServer before the FS GUI will be accessible again NOTE The SMC Cloud button see Figure 16 allows users to connect to the ...

Страница 19: ...egisters in the Config csv file for the initial start up If not the product is shipped with a sample config csv that shows an example of the drivers ordered In the main menu of the FS GUI screen go to Setup then File Transfer and finally Retrieve Click on config csv and open or save the file 7 3 Change the Configuration File to Meet the Application Refer to the FieldServer Configuration Manual in ...

Страница 20: ...then File Transfer and finally Update Browse and select the csv file open then click Submit Once download is complete a message bar will appear confirming that the configuration was updated successfully Click the System Restart Button to put the new file into operation NOTE It is possible to do multiple downloads to the QuickServer before resetting it Figure 18 FS GUI Loading Files ...

Страница 21: ...n menu of the FS GUI screen click Setup then File Transfer Click the config csv link under the Retrieve heading in the middle section of the screen o The file will automatically download to the web browser s default download location Edit or store the file as desired NOTE Before using any backup configuration file to reset the configuration settings check that the backup file is not an old version...

Страница 22: ...e the number of messages on each protocol 7 5 1 Accessing SMC Cloud The SMC Cloud button see Figure 16 allows users to connect to the SMC Cloud MSA Safety s device cloud solution for IIoT The SMC Cloud enables secure remote connection to field devices through a FieldServer and its local applications for configuration management maintenance For more information about the SMC Cloud refer to the SMC ...

Страница 23: ...ver Configuration Add TLS_Port parameter in the connections section of the configuration file and set to a port number between 1 65535 Connections Adapter Protocol TLS_Port N1 Modbus TCP 1502 This configuration sets the FieldServer to accept any incoming connection but will not request a client s certificate for verification This means that the FieldServer end point communication will be encrypted...

Страница 24: ...ver with the following connection settings Connections Adapter Protocol TLS_Port Validate_Client_Cert Cert_Authority_File N1 Modbus TCP 1502 Yes my_authorized_clients pem This configuration has the FieldServer accept connections from clients who have the correct certificate The authority file is a collection of client certificates in PEM format This file can be edited using any text file editor NO...

Страница 25: ...nymously known as common name host name or domain etc The common name can be obtained by the following methods Ask the certificate issuer for the host name Use online tools to decode the certificate for example https www sslshopper com certificate decoder html If the program openssl is installed on the local PC then run the following command to get the common name openssl x509 in certificate pem t...

Страница 26: ...ertificate against its own internal authority file before finalizing the connection By default this means the FieldServer will only establish connections to other FieldServers Remote_Node_TLS_Port Validate_Server_Cert Cert_Authority_File 1502 Yes my_authorized_servers pem The above configuration sets the FieldServer to use a specified PEM file to allow custom server connections The authority file ...

Страница 27: ... the PC s Device Manager List and that it is configured to run the TCP IP protocol Check that the IP netmask of the PC matches the QuickServer The Default IP Address of the QuickServer is 192 168 2 X Subnet Mask is 255 255 255 0 o Go to Start Run o Type in ipconfig o The account settings should be displayed o Ensure that the IP Address is 102 168 2 X and the netmask 255 255 255 0 Ensure that the P...

Страница 28: ...kes a snapshot of the loaded configuration files and a log of all the communications over a specified period of time This works for both serial and Ethernet connections NOTE The information in the zipped files contains everything support needs to quickly resolve problems that occur on site Appendix B 2 1 Using the FieldServer Toolbox Once the Diagnostic Capture is complete email it to technical su...

Страница 29: ... Start Up Guide Page 29 of 45 Step 1 Take a Log o Click on the diagnose icon of the desired device o Ensure Full Diagnostic is selected this is the default NOTE If desired the default capture period can be changed ...

Страница 30: ...od is finished the Diagnostic Test Complete window will appear Step 2 Send Log o Once the diagnostic test is complete a zip file will be saved on the PC o Click Open to launch explorer and have it point directly at the correct folder o Email the diagnostic zip file to smc support msasafety com ...

Страница 31: ... Capture will accelerate diagnosis of the problem Open the FieldServer FS GUI page Click on Diagnostics in the Navigation panel Go to Full Diagnostic and select the capture period Click the Start button under the Full Diagnostic heading to start the capture o When the capture period is finished a Download button will appear next to the Start button Click Download for the caputure to be downloaded ...

Страница 32: ...wer light should always show steady green when connected to a functioning power source TX The TX LED will flash when a message is received on the serial port on the 3 pin connector If the serial port is not used this LED is non operational TX1 applies to the R1 connection while TX2 applies to the R2 connection RX The RX LED will flash when a message is sent on the serial port on the 3 pin connecto...

Страница 33: ... information but can t make changes or restart the unit The password needs to be a minimum of eight characters and is case sensitive If the password is lost click cancel on the password authentication popup window and e mail the password recovery token to smc support msasafety com to receive a temporary password from the FieldServer support team This will allow access to the FieldServer in order t...

Страница 34: ...ft Edge Rev 41 and higher Safari Rev 3 and higher NOTE Internet Explorer is no longer supported as recommended by Microsoft NOTE Computer and network firewalls must be opened for Port 80 to allow FieldServer GUI to function Appendix B 7 Change Web Server Security Settings After Initial Setup From the FS GUI landing page click Setup in the Navigation panel Figure 25 FS GUI Landing Screen ...

Страница 35: ...ppendix B 7 1 Change Security Mode Click Security in the Navigation panel Click the Mode desired o If HTTPS with own trusted TLS certificate is selected follow instructions in Section 6 2 1 Click the Save button Figure 26 FS GUI Security Setup ...

Страница 36: ... will only be available if the security mode was previously setup as HTTPS with own trusted TLS certificate Click Security in the Navigation panel Click the Edit Certificate button to open the certificate and key fields Edit the loaded certificate or key text as needed Click Save Figure 27 FS GUI Security Setup Certificate Loaded ...

Страница 37: ...ult unique password on the label If the default unique password is lost then the unit must be mailed back to the factory Appendix B 8 1 User Management Check that the Users tab is selected User Types Admin Can modify and view any settings on the FieldServer Operator Can only make changes to the writable device points on the FieldServer Viewer Can only view settings readings on the FieldServer Figu...

Страница 38: ...ty Group and Password NOTE Passwords must be at least 10 characters long An algorithm automatically checks the password entered and notes the level of strength on the top right of the Password text field NOTE User details are hashed and salted Click the Create button Once the Success message appears click OK Figure 29 Create User Window ...

Страница 39: ...s Click the pencil icon next to the desired user to open the User Edit window Once the User Edit window opens change the User Security Group and Password as needed Click Confirm Once the Success message appears click OK Figure 30 Setup Users Figure 31 Edit User Window ...

Страница 40: ...p Guide Page 40 of 45 Appendix B 8 1 3 Delete Users Click the trash can icon next to the desired user to delete the entry When the warning message appears click Confirm Figure 32 Setup Users Figure 33 User Delete Warning ...

Страница 41: ...ssword tab Change the login password for the FieldServer as needed NOTE Passwords must be at least 10 characters long An algorithm automatically checks the password entered and notes the level of strength on the top right of the Password text field Figure 34 FieldServer Password Update via FS GUI ...

Страница 42: ...dix C 2 QuickServer Part Numbers Field Connections Interface Connections RS 2321 RS 4852 RS 4223 KNX6 RS 485 M Bus Ethernet4 LonWorks5 QuickServer FS QS 2X10 1 2 1 FS QS 2X20 1 2 1 FS QS 1011 1 1 1 FS QS 1211 1 1 1 FS QS 1221 1 1 1 FS QS 1230 1 1 1 FS QS 1231 1 1 1 FS QS 1240 1 1 1 FS QS 1241 1 1 1 FS QS 1A50 1 1 1 FS QS 1A51 1 1 1 FS QS 1B50 1 1 1 FS QS 1B51 1 1 1 FS QS 1C50 1 1 1 FS QS 1C51 1 1 ...

Страница 43: ...ing temperature range o Meet the current and voltage rating for QuickServer Net Furthermore the interconnecting power cable shall o Be of length not exceeding 3 05m 118 3 o Be constructed of materials rated VW 1 FT 1 or better If the unit is to be installed in an operating environment with a temperature above 65 C it should be installed in a Restricted Access Area requiring a key or a special tool...

Страница 44: ...5 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provid...

Страница 45: ...which original identification marks have been removed or altered This Limited Warranty also will not apply to interconnecting cables or wires consumables or to any damage resulting from battery leakage In all cases MSA Safety s responsibility and liability under this warranty shall be limited to the cost of the equipment The purchaser must obtain shipping instructions for the prepaid return of any...

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