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Network Connection Problems
There may be a network connection problem if the LED on the card’s bracket does not light, or if
you cannot access any network resources from the computer. Check the following items before
contacting SMC Technical Support.
•
Be sure you are using Category 5 cable for 100 Mbps connections, and that the length of any
cable does not exceed 100 m (328 ft).
•
Inspect all network cables and connections. Make sure the network cable is securely attached
to the card’s connector.
•
Make sure the correct network card driver is installed for your operating system. If necessary,
try reinstalling the driver.
•
Make sure the computer and other network devices are receiving power. If you suspect a
power outlet to be faulty, plug another device into it to verify that it is working.
•
If the network card’s speed or duplex mode has been configured manually, check that it
matches that of the attached network device port. Note that it is recommended to set the card
to auto-negotiation when installing the network driver.
•
The port on the network device that the card is attached to may be defective. Try using
another port on the device.
•
If you cannot access a Windows or NetWare service on the network, check that you have
enabled and configured the service correctly. If you cannot connect to a particular server,
ensure that you have access rights and a valid ID and password.
•
If you cannot access the Internet, be sure you have configured your system for TCP/IP.
