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Serial GSM Gateway User Manual 

Copyright © 2009-2010 Smartsavy Limited. All rights reserved.

 

42 

 

 

                                                                                                                         

    

APPENDIX  A

111111

           

A.

 

Troubleshooting  

 

 

Use this information to help isolate problems you might encounter with the Smartsavy Serial GSM Gateway

 

family or to rule out the Serial GSM Gateway as the source of the problem. 

 

This appendix contains the following sections:  

 

•

 

Problem Solving

 

 

If you cannot locate the source of the problem, contact your local reseller or Smartsavy for advice. 

 

Before you contact, have the following information ready; 

 

•  Model Type 

 

•  Serial Number 

 

•  Brief description of the problem 

 

•  Brief explanation of the steps you have taken to isolate the problem 

 

  

 

 

Содержание Serial GSM Gateway

Страница 1: ...Serial GSM Gateway User Manual Documentation also available on USB flash drive and the World Wide Web ...

Страница 2: ...ce SmartSAVY Limited 17 Tutchen Avenue Raglan Waikato 3225 New Zealand Support support smartsavy com Website www smartsavy com New Zealand Phone 64 0 7 974 9029 Facsimile 64 0 2 889 1205 South Africa Phone 27 0 87 750 9849 Australia Phone 61 0 86 222 5149 United Kingdom Phone 44 0 207 043 1395 Other Countries Phone 64 0 7 974 9029 ...

Страница 3: ...devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equipment into an outlet that is on ...

Страница 4: ... Copyright 2009 2010 Smartsavy Limited All rights reserved 4 CHAPTER 1111111 Document History Date Version Author Notes 19 01 2010 1 0 Smartsavy Jason Brand First Release 13 03 2010 1 1 Smartsavy Jason Brand Minor formatting changes ...

Страница 5: ... 20 The General Purpose Inputs and Outputs Menu 22 The GPS Functions Menu 24 The GSM Functions Menu 26 The Device Functions Menu 28 The Enable GPRS Server Option 30 The Enable GPRS Client Option 32 The Settings Menu 34 The View Security Access Log Option 35 The Log off Option 37 The Reboot Option 38 SMS Short Message Service Commands 39 Troubleshooting 42 Problem Solving 43 Troubleshooting Console...

Страница 6: ...del shown 16 Figure 3 1 Logging into the Serial GSM Gateway PRO model shown 18 Figure 3 2 Main menu tree structure 19 Figure 3 3 Connect to external serial device menu 21 Figure 3 4 GPIO functions menu 23 Figure 3 5 GPS functions menu 24 Figure 3 6 GSM functions menu 27 Figure 3 7 Device functions menu 28 Figure 3 8 Enable GPRS server option 31 Figure 3 9 Enable GPRS client option 33 Figure 3 10 S...

Страница 7: ...atures 13 Table 2 Connect to external serial device options description 21 Table 3 GPIO functions options description 23 Table 4 GPS functions options description 25 Table 5 GSM functions options description 27 Table 6 Device functions options description 29 Table 7 SMS Commands Information Requests 40 Table 8 SMS Commands Action Requests 41 ...

Страница 8: ... sales representative buy online at URL http www smartsavy com products Serial GSM Gateway Documentation USB memory stick html or call Smartsavy customer support The USB memory stick package is available as a single package You can also access Smartsavy documentation on the World Wide Web at http www smartsavy com Audience This guide is designed for the person configuring the Serial GSM Gateway fa...

Страница 9: ...ding identifying the model and software features Introduction to operating the Serial GSM Gateway Describes the Serial GSM Gateway Menu and how to navigate Operating the Serial GSM Gateway Describes how to use and get the most out of your Serial GSM Gateway Troubleshooting Describes how to isolate problems you might encounter with the Serial GSM Gateway or to rule out the Serial GSM Gateway as the...

Страница 10: ...ents that are optional or default responses to system prompts x Braces contain a choice of keywords represented by x below that are separated by vertical bars x x x Angled brackets contain characters that are customer chosen or represent a character such as space space The key labeled Control is represented by or Ctrl D For example when you read D or Ctrl D you should hold down the Control key whi...

Страница 11: ...ort and Local USB Port using a terminal or a PC with terminal emulation software Remote Internet over GPRS Port and Remote LAN Port PRO version only using a PC or Smartphone with telnet virtual terminal connection software Smartsavy s Serial GSM Gateway family also creates a building management and telemetry solution Built in General Purpose Input and Output GPIO s ports are provided to connect ex...

Страница 12: ...odel name is not used both models STD and PRO are to be treated as a single model and share the same feature The model of the Serial GSM Gateway can be identified by viewing the device information displayed at the top of the logon main menu screens and from the Show MAC Address option located in the Device Functions menu The Professional model will have the letters PRO as a suffix on the model des...

Страница 13: ...Console software Features Connect to external serial devices Show general purpose Inputs status Show general purpose Outputs status Turn ON OFF general purpose Outputs Show GPS co ordinates Refresh GPS co ordinates GPS antenna diagnostics Reset GPS module Show GSM Operator Show GSM signal strength Show device IMEI Show device IMSI Show SIM card IMSI Show prepaid balance Topup prepaid balance Show ...

Страница 14: ...atus Turn ON OFF general purpose Outputs Show GPS co ordinates Show GSM prepaid balance Topup GSM prepaid balance Show GSM mobile operator Show GSM Signal strength Show Device IMIE Show Device IMSI Show GSM SIM card ICCID Show Temperature Show Backup Battery level Show Internal Voltage Show Device Name Show Device Operating System version Show Device Runtime Software version Show Device Hardware v...

Страница 15: ...imited All rights reserved 15 CHAPTER 2111111 2 Introduction to Operating the Serial GSM Gateway This chapter contains an introduction to the Serial GSM Gateway Menu and its navigation and includes the following sections The Serial GSM Gateway Menu and Navigation ...

Страница 16: ...unauthorized access to the Serial GSM Gateway when an active console is left unattended If the customer is using the GPRS console the connection will be closed and the Serial GSM Gateway will reboot The menu is navigated by entering the number that is associated with the function or action you want to perform and pressing the Enter key For example From the Main Menu you want to change the settings...

Страница 17: ...rature or loss of mains power to name but a few If configured correctly the Serial GSM Gateway can alert the customer when conditions such as those mentioned occur and may assist in shortening the overall impact of the failure This chapter will describe each software feature available on the Smartsavy Serial GSM Gateway family and includes the following sections Logging into the Serial GSM Gateway...

Страница 18: ... to reset all user configurable settings to Factory Default Refer to Restoring Full and User Factory defaults located in the Troubleshooting section of the Serial GSM Gateway Hardware Installation Guide Step 1 Establish a connection to one of the Serial GSM Gateway console options Step 2 Enter the passcode Factory Default is 0000 at the passcode prompt and press the Enter key Figure 3 1 If you ent...

Страница 19: ...ub folders in Microsoft Windows The Serial GSM Gateway s menu structure is very similar in layout Below is the menu tree structure Only Level 1 and Level 2 of the tree are shown due to the size of the actual menu tree structure Figure 3 2 Dark purple indicates that the menu tree structure continues to lower levels Light purple indicates that this item in the menu tree structure is an action Figure...

Страница 20: ...ernet With the bridge you are now freed from having to be physically at your site to complete your administrative task on your RS 232 devices such as your Cisco router The Serial GSM Gateway gives you access to your RS 232 devices by acting as a switch much like a KVM does to switch keyboard video and mouse between PC s The Serial GSM Gateway then extends your RS 232 device port to you either loca...

Страница 21: ... 1 Connects the LAN PRO model only USB RS 232 and GPRS consoles to the selected external serial device 2 Serial Port 2 Connects the LAN PRO model only USB RS 232 and GPRS consoles to the selected external serial device 3 Serial Port 3 Connects the LAN PRO model only USB RS 232 and GPRS consoles to the selected external serial device 4 Serial Port 4 Connects the LAN PRO model only USB RS 232 and GP...

Страница 22: ...l GSM Gateway of movement then the Serial GSM Gateway will switch on the light for 1 minute Further signals of movement will again switch on the light for 1 minute Manual override is also available on all General Purpose Output ports You can control the General Purpose Output ports by either selecting the option to turn ON or OFF the General Purpose Output via the Serial GSM Gateway menu option or...

Страница 23: ...description Option Option Name Description 1 Show GPIO inputs status Shows the current status of the General Purpose Inputs The state of each General Purpose Input can be Idle or Triggered 2 Show GPIO inputs status Shows the current status of the General Purpose Outputs The state of each General Purpose Output can be Idle or Triggered 3 Turn ON OFF GPIO outputs Manually turn ON or OFF each General...

Страница 24: ...a off the shelf GPS navigator the best possible route can be calculated and the engineer may arrive at the Serial GSM Gateway site in a shorter time The GPS co ordinates obtained from the Serial GSM Gateway can also be used in an Asset Inventory database to pin point the physical location of the Serial GSM Gateway as well as other equipment that may be located at the same approximate position or s...

Страница 25: ... Maps If the Serial GSM Gateway is not able to get a GPS current position The last known GPS position will be shown 2 Refresh GPS co ordinates Manually request the GPS module to recheck the GPS satellite network for position information The Serial GSM Gateway performs this task automatically at preprogrammed intervals 3 GPS antenna diagnostics To check the GPS antenna is functioning correctly A vo...

Страница 26: ...teway has two features that allow for the use of the prepaid SIM card 1 Automatic balance checking by the Serial GSM Gateway If the balance or credit of the prepaid SIM card falls below a threshold configured by the customer a SMS alert will be sent to the customer s configured mobile telephone alerting of the low balance situation 2 Topup of prepaid balance or credit The customer is able to purch...

Страница 27: ... 2 Show GSM signal strength Show the signal strength of the GSM signal the Serial GSM Gateway is receiving 3 Show device IMEI Show the Serial GSM Gateway s GSM Module IMEI International Mobile Equipment Identity number 4 Show device IMSI Show the Serial GSM Gateway s IMSI International Mobile Subscriber Identity number 5 Show SIM card ICCID Show the SIM cards ICCID Integrated Circuit Card ID numbe...

Страница 28: ...ewing certain features such as temperature internal voltage and battery levels The Device functions menu can only be accessed from the Main menu It is option number 5 on the Main menu A full description of the Device functions menu options are in Table 6 Follow these steps to get to the Device functions menu Note Remember after you enter the number associated with a menu option you must press the ...

Страница 29: ...l voltage that the Serial GSM Gateway is sensing 3 Show backup battery level Show the current backup battery level 4 Show device name Show the Serial GSM Gateway s name as given by the customer 5 Show device OS version Show the Serial GSM Gateway s operating system version 6 Show device APP version Show the Serial GSM Gateway s runtime software version 7 Show device HW version Show the Serial GSM ...

Страница 30: ...CP port number will be displayed on the console screen If the GPRS Server option was requested by a specially crafted SMS message from a customer s mobile phone to the Serial GSM Gateway the IP Address and TCP port number will be sent back to the customer s mobile phone that sent the SMS The Serial GSM Gateway has two security features to minimize the possibility of threats 1 A firewall that block...

Страница 31: ...Serial GSM Gateway User Manual Copyright 2009 2010 Smartsavy Limited All rights reserved 31 Step 1 From the main menu select option number 6 Figure 3 8 Enable GPRS server option ...

Страница 32: ...dress supplied by the customer The Serial GSM Gateway has two security features to minimize the possibility of threats 1 A firewall that blocks all ports except for the TCP port that is configured to use for the outbound connection 2 A timeout interval where the Serial GSM Gateway will only attempt to connect to the customer s terminal server once If no session has been established then the Serial...

Страница 33: ...Serial GSM Gateway User Manual Copyright 2009 2010 Smartsavy Limited All rights reserved 33 Step 1 From the main menu select option number 7 Figure 3 9 Enable GPRS client option ...

Страница 34: ...gs menu Figure 3 10 is where all of the user configurable settings can be made The Settings menu can only be accessed from the Main menu It is option number 8 on the Main menu A full description of the Settings menu options are in available in the Serial GSM Gateway Software Configuration Guide Figure 3 10 Settings menu ...

Страница 35: ...ed as the logon access point If the GPRS console was used as the logon access point the security log will detail the mobile telephone number that was used to request the connection An example of the access log is available below Figure 3 12 The View Security Access Log option Figure 3 11 can only be accessed from the Main menu It is option number 9 on the Main menu Follow these steps to access the...

Страница 36: ...Serial GSM Gateway User Manual Copyright 2009 2010 Smartsavy Limited All rights reserved 36 Figure 3 12 Example of Security Access Log ...

Страница 37: ...t will automatically log out the customer after a period of inactivity The interval is 4 minutes If no activity has been observed by the Serial GSM Gateway after the 4 minute wait period the Serial GSM Gateway will return the customer to the Logon prompt screen The Log off option Figure 3 13 can only be accessed from the Main menu It is special option character on the Main menu Follow these steps ...

Страница 38: ...ame as physically pressing OFF and ON the power switch on the Serial GSM Gateway The Reboot option Figure 3 14 can only be accessed from the Main menu It is special option character on the Main menu Follow these steps to access the Reboot option Note Remember after you enter the number associated with a menu option you must press the Enter key Step 1 From the main menu select special option charac...

Страница 39: ...e keyword space action or information In some cases the extra action or information is not required Note The passcode contained in the SMS message IS case sensitive Note The keyword and actions contained in the SMS message are NOT case sensitive An example of a correctly formatted SMS for Information Request is as follows This example uses the passcode of 0000 and a keyword called devbatt to retri...

Страница 40: ...e devosver Returns the Serial GSM Gateway s Operating System version passcode space devosver devappver Returns the Serial GSM Gateway s Runtime Software version passcode space devappver devhwver Returns the Serial GSM Gateway s Hardware version passcode space devhwver devmanmod Returns the Serial GSM Gateway s Manufacturer and Model passcode space devmanmod devser Returns the Serial GSM Gateway s ...

Страница 41: ... to Turn ON or OFF General Purpose Output 1 passcode space gpioout1 space on or passcode space gpioout1 space off To use the General Purpose Output Name configured by the customer then passcode space customer gpio output name space on or passcode space customer gpio output name space off gpioout2 or name of gpio output port Requests the Serial GSM Gateway to Turn ON or OFF General Purpose Output 2...

Страница 42: ...Gateway family or to rule out the Serial GSM Gateway as the source of the problem This appendix contains the following sections Problem Solving If you cannot locate the source of the problem contact your local reseller or Smartsavy for advice Before you contact have the following information ready Model Type Serial Number Brief description of the problem Brief explanation of the steps you have tak...

Страница 43: ...s Check you have your Terminal Emulation Application set to the correct Serial settings GPRS and SMS Check your SIM card is functioning correctly A quick check is to put the SIM card in a normal GSM mobile phone and check you can SMS and make a connection to the Internet Check you have the correct settings from the mobile network operator configured correctly in the Serial GSM Gateway Check you ha...

Страница 44: ...e Console ON LED indicator illuminates RED when you establish a connection from your terminal External RS 232 devices not responsive Make sure you are using the correct cable and check it is plugged in correctly and securely Refer to the cables and pinouts section in the Serial GSM Gateway Hardware Installation Guide Make sure your external RS 232 device is set to the same RS 232 settings as the S...

Страница 45: ...gs are configured to the details provided by your mobile network operator No SMS Check you have configured the correct mobile number in the Serial GSM Gateway and sending SMS commands in the correct format General In general most issues are caused by the mobile network operator and or a user setting configured incorrectly First try putting the GSM SIM card in a normal mobile phone and test the GPR...

Страница 46: ...USB Flash Drive Smartsavy documentation and additional literature are available in a Documentation USB memory stick package which may have shipped with your product The Documentation USB memory stick is updated regularly and may be more current than the documentation supplied on the embedded USB memory within the product The Documentation USB memory stick is available as a single unit The Smartsav...

Страница 47: ...rtsavy Technical Assistance Center TAC engineers provide telephone support If you do not hold a valid Smartsavy service contract contact your reseller or Smartsavy Limited Smartsavy Technical Support Website The Smartsavy Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Smartsavy products and technologies The website is available...

Страница 48: ... 207 043 1395 Australia 61 0 86 22 5149 All Other Countries 64 0 7 974 9029 Definitions of Support Request Severity To ensure that all support requests are reported in a standard format Smartsavy has established severity definitions Class 1 C1 Your product is down or there is a critical impact to your business operations You and Smartsavy limited will commit all necessary resources around the cloc...

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