Questions / Troubleshooting Guide
1.
Question:
What kind of photos does this device support?
Answer
: The frame will display digital photos that are stored in the JPEG
format, which is the standard format for nearly all digital cameras. Some
cameras allow images to be stored as TIFF or RAW files as well as JPEG.
Only the JPEG format is compatible with the frame. Photos of up to 10
million pixels can be displayed.
2.
Question:
What should I do if the system does not respond when the power
is turned on?
Answer
: Please make sure the unit is properly connected to a power source.
Then turn it off, re-connect the power and turn it on again.
3.
Question:
Why is the memory card not recognized?
Answer
: The memory card might be inserted backwards or is not pushed in
far enough. After inserting the memory card in the right direction, if the card
still cannot be read, please turn off the unit and then power it on again.
For additional support, please visit our web site at
www.smartpartsproducts.com.
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