11. Warranty
.
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b. The failure to meet the six-month service schedule;
11. Warranty
c. Any PRODUCT purchased from any entity other than
WARRANTOR, WARRANTOR’s OEM (original equipment
manufacturer) customers, or WARRANTOR’s authorized dealers;
d. Any observed damages, failure, or underperformances
observed to the motor or controller units or any subcomponent
thereof as a result of or related to the following:
i) Subjecting the motor or controller unit(s) to electrical
overload by using the PRODUCT in a way for which it was
not intended;
ii) Subjecting the motor or controller unit(s) to electrical
overload caused by improper use of the gear train / shifter;
iii) Using the throttle to power the bike from a stationary
position;
iv) Submerging the motor unit;
v) Unauthorized modification, tampering or opening of the
motor or controller unit;
e. Any observed damages, failure, or underperformances
observed to the battery or charger units as a result of or related
to the following:
i) Subjecting the battery unit to neglect by leaving it in a
discharged state (less than 100% capacity) for a prolonged
period of time;
ii) Leaving the charger unit connected to the battery unit for
a prolonged period after the battery has fully charged;
iii) Significant impact or other evident damage to
the battery or charger units;
iv) Charging the battery in a wet environment or
outside;
v) Unauthorized modification, tampering or
opening of the battery unit;
vi) Prolonged and unnecessary exposure to rain
or sea spray during storage or transport;
vii) Submerging the battery or charger unit(s);
viii) Using any charger unit other than a correct
original or replacement Smartmotion charger unit;
ix) Gradual decline of battery capacity that falls
within the expected capacity decay schedule
(appended in the BatteryCare Guide which has
not been affected by (i)
f. Any failure of the PRODUCT or any subcomponent
thereof occurs where the combined weight of rider and
cargo using the PRODUCT have exceeded 125kg;
g. Any subcomponent, part or accessory of the
PRODUCT that has failed or has sustained damage where
there is evidence of corrosion, rust, exposure to salt water,
spray or air, or other deterioration of surfaces due to
improper care, maintenance and/or storage;
h. Any damage inflicted to the PRODUCT or
subcomponent that may have been caused by irregular or
substandard aftermarket components installed on the
PRODUCT;
i. Alteration, change or improper modification of the
PRODUCT, including its subcomponents, parts or assemblies;
j. Cosmetic issues, such as scratches, chips or colour
deviations;
k. Accidents, neglect, misuse, abuse, improper use,
lack of reasonable or proper maintenance, improper assembly,
repairs improperly performed, improper replacement parts,
use exceeding the recommended and permitted limits of the
PRODUCT, or not following the warranty procedure set forth
herein;
l. Damages sustained to the PRODUCT due to activities
including but not limited to acrobatics, stunt riding, ramp riding,
racing, or otherwise reckless riding for which the PRODUCT is
not designed for;
m. Part or full failure of the PRODUCT or its
subcomponents that are subject to normal wear or
deterioration which include but are not limited to:
(i) Chain, gear or sprocket wear;
(ii) Bearing wear including that of hub, motor
and drive train component assemblies;
(iii) Brake pad, fluid, seals and disc wear;
(iv) Tyre and tube wear
(v) Handgrip, pedal, and saddle wear;
(vi) Battery capacity decay;
n. Any damage or loss inflicted to foreign
components, accessories, items or other assembly
affixed or installed on the PRODUCT that is not a
native subcomponent of the PRODUCT which has
occurred as a part of or related to a claim herein
otherwise;
o. Any expenses related to the transportation
of the PRODUCT to or from an authorized service
centre, labour costs to remove parts from the
PRODUCT, compensation for loss of use while the
PRODUCT is being repaired, or provision of a
substitute electric bicycle while the PRODUCT is
being repaired;
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