3X3 Multi-Format Video Wall Processor
12
Troubleshooting
Technical support
No Power
•
Make sure that the power adapter is securely connected to the power connector of the unit.
•
Check the output voltage of the power supply and make sure that the voltage value is around
12VDC.
•
Replace the power supply.
No Video
•
Check if all the video cables are connected properly.
•
Connect the computer directly to the monitor to verify that your monitor and computer are
functioning properly.
•
Restart the computers.
Keyboard is not working
•
Check if the keyboard is properly connected to the unit.
•
Check if the USB cables connecting the unit and the computers are properly connected.
•
Try connecting the USB on the computer to a different port.
•
Make sure that the keyboard works when directly connected to the computer.
•
Replace the keyboard.
Mouse is not working
•
Check if the mouse is properly connected to the unit.
•
Try connecting the USB on the computer to a different port.
•
Make sure that the mouse works when directly connected to the computer.
•
Replace the mouse.
No Audio
•
Check if all the audio cables are connected properly.
•
Connect the speakers directly to the computer to verify that the speakers and the computer
audio are functioning properly.
•
Check the audio settings of the computer and verify that the audio output is through the
speakers.
For product inquiries, warranty questions, or technical questions, please contact
.
