SMART SBX885, Руководство по устранению неисправностей

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SBX800 Troubleshooting Diagram
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1.2.1 Limited functionality
Revision History
Limited functionality
Ensure there is no extender
or other way of connectivity
which SMART doesn’t
recommend. Is the issue
resolved?
Power cycle the pentray by
disconnecting power cable
and reconnect it. Is the
issue resolved?
Clean the bezel and surface
of the board for any dust,
you may use glass cleaner
but no compressed air. Is
the issue resolved?
Before filling the incident for
RMA, collect the following
information.
- Camera view
- Diagnostic log
Yes
No
Yes
No
Yes
No
No
Issue resolved.
Issue resolved.
Issue resolved.
Quick instructions

Power cycle the pen tray by disconnecting and
reconnecting the power cable.

Clean the bezels and the surface of the board from any
dust and/or debris. You may use glass cleaner to clean
the cameras but do not use compressed air to clean the
cameras as it may affect the camera sensor.

Reset cameras in diagnostics.

Reseat the camera cable and inspect it for any damaged
pins.

Confirm software and drivers are up-to-date.

Upgrade firmware.

Swap USB cable.

Swap the pen tray.

Try a known working computer.
For further
assistance, contact
SMART Technical
Support.
Try
these quick instructions
Contact Support