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CHAPTER 8

TROUBLESHOOTING

smarttech.com/kb/171257

Issue

Solutions

The display doesn’t respond
to a control command

Commands are not followed
by a command prompt that
indicates the display is ready
to receive the next
command.

The display is in a Power Saving mode in which the RS-232 control system is not
yet operating.

Make sure the display is in a power state in which the RS-232 control system is
ready to receive commands. Disabling the "Power Saving" mode in the display's
on-screen settings menu (

≡

) will prevent the display from entering a power state

where the RS-232 control system is turned off.

The display's firmware has not been updated to version 1.8.4 or later. Check the
firmware version in the display's on-screen settings menu. See

MX system

version

on page 63.

To update the display's firmware to version 1.8.4 or later, see

Updating the

display’s firmware

on page 40.

Commands might have been incorrectly terminated with a carriage return
(0x0d) and a line feed (0x0a).

Terminate commands with only a carriage return (0x0d).

You’re experiencing other issues
with remote management, or the
previous solutions don’t resolve the
issue.

See

Referring to the SMART knowledge base for additional troubleshooting

information

below.

Resolving issues with the iQ experience

For information on resolving issues with the iQ experience, including the Whiteboard,

SMART Notebook Player, Browser, Input and Screen Share apps, see

Troubleshooting iQ system

software

Resolving issues with software

For information on resolving issues with SMART software, see the following pages in the Support

section of the SMART website:

Troubleshooting SMART Notebook 18

Troubleshooting SMART Learning Suite Online

Troubleshooting SMART Ink 5

Troubleshooting SMART Product Drivers 12

Referring to the SMART knowledge base for
additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

Содержание MX Series

Страница 1: ...Was this document helpful smarttech com docfeedback 171257 SMART Board MX series interactive displays INSTALLATION AND MAINTENANCE SBID MX265 SBID MX275 SBID MX286 ...

Страница 2: ...her countries All third party product and company names may be trademarks of their respective owners Copyright notice 2018 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in thi...

Страница 3: ...risk of fire or electric shock do not expose the display to rain or moisture l If the display requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original l Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard l Do not insert obje...

Страница 4: ...g or removing the iQ appliance from the display turn off the display using the switch at the back of the display See Open Pluggable Slot computer OPS disclaimer for more information CAUTION l Turn off the display before cleaning its screen Otherwise you may scramble the desktop icons or inadvertently activate applications when you wipe the screen l Avoid setting up and using the display in an area...

Страница 5: ...ay s specifications see More information on page 8 Federal Communication Commission interference statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmfulinterference and 2 this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has bee...

Страница 6: ...enna or transmitter Cet appareilest conforme à la norme ISEDCNR 247pour les appareils radio agréés Son fonctionnement est soumis aux deux conditions suivantes 1 le dispositif ne doit pas produire de brouillage préjudiciable et 2 ce dispositif doit accepter tout brouillage reçu y compris un brouillage susceptible de provoquer un fonctionnement indésirable Déclaration d exposition aux radiations Cet...

Страница 7: ...TION EXPOSURE TO RADIO FREQUENCY RADIATION This equipment complies with EUradiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body ...

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Страница 9: ...12 Installing the display on a stand 18 Chapter 3 Connecting power cables and devices 19 Connecting the iQ appliance 20 Connecting power 20 Connecting to a network 20 Connecting cables for room computers guest laptops and other input sources 21 Connecting external speakers 23 Connecting room control systems 24 Connector reference 25 Chapter 4 Configuring the network 29 Chapter 5 Turning on the dis...

Страница 10: ...he iQ experience 50 Resolving issues with software 50 Referring to the SMART knowledge base for additional troubleshooting information 50 Contacting your reseller for additional support 51 Appendix A Adjusting iQ settings 53 Network settings 53 Personalization 54 Application settings 54 System settings 55 Appendix B Adjusting display settings 59 Exiting the display s settings 59 Network 59 Screen ...

Страница 11: ...TS ix smarttech com kb 171257 Appendix F Hardware environmental compliance 77 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives 77 Batteries 77 More information 77 ...

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Страница 13: ...ight sensor 6 Internal speakers 6 Accessories 6 SBA 100 projection audio system 7 SMART Audio 400 classroom amplification system 7 USB extenders 7 More information 8 This chapter introduces the SMART Board MX series interactive displays About this guide This guide explains how to install and maintain a SMART Board MX series interactive display It includes the following information l How to install...

Страница 14: ...ing your SMART Board MX series interactive display model The following models of SMART Board MX series interactive display are available Model Screen size approximate SBID MX265 65 165 cm SBID MX275 75 190 cm SBID MX286 86 218 cm Refer to the specifications for detailed technical information for this model including product dimensions and weights see More information on page 8 For help identifying...

Страница 15: ...gestures within applications including panning scaling rotating and zooming in and out The display s support for up to 10 simultaneous touch writing and erase points enables you and other users to interact with objects on the screen at the same time 1 Writing and drawing support You can write over applications in digital ink using one of the supplied pens and then erase the digital ink using your ...

Страница 16: ...2 Remote control Page 6 iQ appliance The iQ appliance is inserted in the accessory slot on the back of the SBID MX265 SBID MX275 and SBID MX286 models CAUTION The accessory slot s maximum available power is 60 W The slot is not a limited power source To reduce the risk of fire make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950 1 Screen The follow...

Страница 17: ...he magnetic holder make sure it s centered in its holder to keep it from falling and being damaged Front connector panel The front connector panel includes connectors for USB peripherals and a computer or other input source No Name Procedure 1 USB Type A connector Connect USB drives and other devices that you want to use with the currently selected input source 2 USB Type A connector Connect a USB...

Страница 18: ...When the status light is red the display is in a low power state To wake the display press the Power button on the front control panel or POWER on the remote control Ambient light sensor The ambient light sensor can detect the room brightness and adjust the display s brightness Make sure Auto is enabled in Brightness and volume in the display s settings See Brightness and volume on page 61 Interna...

Страница 19: ...ng mounted speakers The amplifier receives audio signals from the microphones and translates them into crystal clear sound through the speakers For more information see the SMART Audio 400 classroom amplification system specifications smarttech com kb 171137 NOTE The SMART Audio 400 classroom amplification system is available only in Canada and U S USB extenders As noted in Connecting cables for r...

Страница 20: ...kb 171284 SBID MX165 MX175 MX186 MX265 MX275 and MX286 installation instructions smarttech com kb 171274 SBID MX265 specifications smarttech com kb 171240 SBID MX275 specifications smarttech com kb 171259 SBID MX286 specifications smarttech com kb 171260 Comparison smarttech com kb 171161 These documents are available in the Support section of the SMART website smarttech com support Scan the QR co...

Страница 21: ...ays 18 Installing the display on a stand 18 Using SMART mobile stands 18 Using a third party stand 18 SMART recommends that only trained installers install the display This chapter is for installers Installers should read this information along with the installation instructions included with the display before they install the display WARNING Improper installation of the display can result in inj...

Страница 22: ... be labeled to indicate which side is the front Look for FRONT on the packaging to help orient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift NOTE Larger heavier models feature eyebolt mounting holes for use with a mechanical lift Refer to these models installation instructions for information ...

Страница 23: ...tion about conditions that can cause the display s glass to shatter even when it s not in use If the display s glass is cracked or chipped have it professionally inspected and repaired at a SMART authorized repair center If the display s glass shatters carefully clean up the area and have the display repaired or replaced CAUTION For safety and to prevent further damage do not continue to install o...

Страница 24: ...re no tripping hazards l The display is not installed where it could be hit by a door or gate l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display l Furniture wall décor and other room features such as light switches and thermostats do not block the display or are blocked by it You might be able to move some of these room features to ac...

Страница 25: ...nterference include o Reduced visibility Light sources can cause glare on the display s screen reducing its visibility o Touch system interference Many displays use infrared IR light as a key component of the touch system Strong light that hits the display s screen directly can cause interference with the touch system and prevent the display from working properly TIP To reduce light interference i...

Страница 26: ...splay in a recessed area there is at least 4 10 cm of space between the display and the recessed walls to enable ventilation and cooling Choosing a height Consider the general height of the user community when you choose the height for the display SMART recommends that you mount the display so that its top is 6 5 1 9 m from the floor NOTE If participants will be sitting at a steep angle such as in...

Страница 27: ... and MX286 installation instructions smarttech com kb 171274 Contact your authorized SMART reseller smarttech com where for information on SMART s mounting options If you choose a third party option rather than one of SMART s mounting options be sure the wall mount can support the display s weight as well as the weight of any attached accessories and can accommodate the display s dimensions Mounti...

Страница 28: ...creating hotpots in equipment premature failures and in displays that use projectors exploding projector bulbs l Mount the display vertically 90 relative to the floor plus or minus 2 for tolerance and in landscape orientation SMART doesn t support mounting the display at other angles or in portrait orientation ...

Страница 29: ...all mount and washer Fasten force 97 36 177 01 in lb 11 20 N m CAUTION Do not over tighten the bolts SMART Board MX275 Minimum M8 length 18 mm x mm where x is the combined thickness of the wall mount and washer Maximum M8 bolt length 30 mm x mm where x is the combined thickness of the wall bracket and washer Fasten force 97 36 177 01 in lb 11 20 N m CAUTION Do not over tighten the bolts SMART Boar...

Страница 30: ... you add more displays If you want to use more than three displays SMART recommends that you work closely with an experienced installer Installing the display on a stand If you want to move the display from place to place or if it s not possible to install the display on a wall you can install it on a stand Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays T...

Страница 31: ...control systems 24 Connector reference 25 Side connector panel 25 Bottom connector panel 26 Front connector panel 27 iQ appliance 27 Other connectors 28 Connect the display to power after you install it but before you turn it on for the first time You can also connect cables for room computers guest laptops or other input sources as well as for speakers and room control systems By installing cable...

Страница 32: ...E Refer to the display s specifications for power requirements and power consumption information see More information on page 8 Connecting to a network The display requires a network connection for downloading software and firmware updates and a number of the iQ appliance s apps require a network connection as well You can use one of the display s RJ45 jacks pictured to connect to a network or you...

Страница 33: ...Cable type Maximum length Recommendation HDMI 23 7 m 1 Use only certified HDMI cables that have been tested to support the performance standard you require VGA 23 7 m Use VGA cables with all pins in their connectors fully populated and wired Stereo 3 5 mm 20 6 m N A USB 16 5 m Use a USB extender if the distance between the computer and the display is greater than 16 5 m For more information see US...

Страница 34: ... bottom connector panel See Connecting to the bottom connector panel below l You can connect a wireless USB keyboard and mouse to the two USB Type A connectors Connecting to the bottom connector panel The bottom connector panel includes a video connector and USB connector l VGA This connector can accommodate a VGA cable for video l USB Type B This connector can accommodate a USB cable for touch co...

Страница 35: ... 3 Viewing a connected computer or other device s input Users can tap the Input button to open the input selection menu Tap an input source to view the computer or other device s input on the display For information about viewing a connecteds device s input see the SMART Board MX series interactive display user s guide smarttech com kb 171284 Connecting external speakers The display includes two 1...

Страница 36: ... A room control system enables users to control a room s lighting audio system and possibly the display Some installations may require you to integrate the display with a room control system Refer to the display s documentation to see if it works with an external room control system You can use the display s RS 232 connector to connect a third party external control system to the display see Appen...

Страница 37: ...wing diagram and table present the connectors on the display s connector panel No Connector Connects to Notes 1 HDMI 1 4 out HDCP compliant External monitor This connector is HDCP encrypted HDMI NOTE HDMI out is an optional feature Contact your authorized SMART reseller smarttech com where for further ordering instructions ...

Страница 38: ...th the currently selected input source 4 HDMI 1 2 0 in HDMI 1 input video and audio See page 21 5 HDMI 2 2 0 in HDMI 2 input video and audio See page 21 6 RJ45 2 Network See page 20 Bottom connector panel The following diagram and table present the connectors on the display s bottom connector panel No Connector Connects to Notes 1 USB Type B HDMI 1 HDMI 2 or VGA input touch See page 21 2 RS 232 Ro...

Страница 39: ...evices that you want to use with the currently selected input source 2 USB Type A connector Connect a USB drive to update the display s firmware 3 USB Type B connector Connect a USB cable to the display and computer to provide touch control of the computer connected to HDMI 3 4 HDMI 3 input connector Connect a computer or other input source to the display see page 21 iQ appliance The following dia...

Страница 40: ...USB Type A 2 N A Do not use See page 27 3 HDMI out N A Do not use See page 25 5 Micro SD N A This connector is a service port 6 LED N A LED lights green when the iQ appliance is inserted in the accessory slot and turned on Other connectors There are additional connectors on the bottom of the display see Mounting multiple displays on page 18 and Appendix C Remotely managing the display on page 65 ...

Страница 41: ... use all the features of the iQ experience To configure the network 1 To configure the network for use with all the iQ experience features see Configuring the display s network connection in Connecting a SMART display with the iQ experience to a network 2 Open the port required for automatic firmware updates Protocol Port range TCP 80 3 Add the following URLs to the network whitelist URL http api ...

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Страница 43: ...tion select a wireless network and then tap Next IMPORTANT The display needs an internet connection for downloading and installing important updates Ask the network administrator to confirm that the network has been correctly configured for the iQ experience For more information about network configuration see Connecting a SMART display with the iQ experience to a network 9 Select the list of appl...

Страница 44: ...CHAPTER5 TURNING ON THE DISPLAY FOR THE FIRST TIME 32 smarttech com kb 171257 11 Tap Finish The Welcome screen appears ...

Страница 45: ...E You can use your finger or a pen to orient the display To orient the display when connected to a computer 1 Open SMART Settings Operating system Procedure Windows 10 a Select Start b Scroll to and select SMART Technologies SMART Settings Windows 8 a Open the Apps screen b Scroll to and select SMART Technologies SMART Settings Windows 7 Select Start All Programs SMART Technologies SMART Tools SMA...

Страница 46: ...ur finger or the tip of the pen at the center of each target and then lift the pen or finger When you lift the pen or finger the target moves to the next orientation point IMPORTANT Hold the pen at a right angle to the screen 4 Continue until you ve pressed all the targets The orientation window closes ...

Страница 47: ...e update manually 40 Updating system software manually 40 Updating the display s firmware 40 Applying the display s firmware update manually 41 Updating system software manually 41 With proper maintenance the display will provide years of use Checking the display installation Inspect the display installation frequently to ensure that it remains securely installed l Check the mounting location for ...

Страница 48: ...iscolor the screen To clean the screen 1 Turn off any connected computers 2 Turn off the display see Turning the display off and back on on page 38 3 Wipe the screen with a lint free non abrasive cloth NOTE Alternatively you can use a damp cloth with a drop of dish soap Cleaning the touch sensors The display uses infrared IR transmitters and sensors around the display s perimeter between the scree...

Страница 49: ...rting the display on the next page CAUTION Avoid setting up or using the display in an area with excessive levels of dust humidity or smoke Preventing condensation If the display has been moved from a colder environment to a warmer environment for example from storage to the installation site let the display sit for a few hours so that it can acclimate to the new temperature Failing to do so can c...

Страница 50: ...urn it back on after To turn the display off 1 Press and hold the Power button on the front control panel for two seconds To turn the display back on Press the Power button on the front control panel Resetting the display You can reset the display and the iQ appliance using the switch on the back of the panel To perform a factory reset see Recovery on page 62 A factory reset returns all options to...

Страница 51: ...ds 3 Flick the switch on the back of the display to the OFF O position 4 Remove all accessible cables connectors and antennae 5 Remove the iQ appliance from the accessory slot 6 Lift the display from its mounting location and insert it into its original shipping box WARNING Do not place the display on a sloping or unstable cart stand or table The display could fall resulting in injury and severe p...

Страница 52: ... If the iQ appliance has downloaded the system software update but hasn t yet applied the update you can start the update process manually from Settings To apply an automatic iQ system software update manually 1 From the Home screen tap Settings The Settings window appears 2 Scroll to Auto Update 3 Under Check for Updates Now tap Apply Update Now Updating system software manually You can download ...

Страница 53: ...date 3 Under Update tap Update Updating system software manually You can download system software updates at smarttech com downloads and update your display using a USB drive 1 Go to smarttech com downloads and download the update file for your size of display 2 Copy the zip file to a USB drive 3 Insert the USB drive into the display USB 4 Press Menu on the front control panel to open the display ...

Страница 54: ...CHAPTER7 MAINTAINING THE DISPLAY 42 smarttech com kb 171257 10 Wait 10 seconds 11 Using the switch on the back of the display turn on the display ...

Страница 55: ...with software 50 Referring to the SMART knowledge base for additional troubleshooting information 50 Contacting your reseller for additional support 51 Locating the display s serial number 51 Locating the iQ appliance serial number 51 The following information helps you resolve a variety of common issues with the display including issues with l Power l Video l Image quality l Audio l Touch and dig...

Страница 56: ...power cable is plugged into a power bar make sure the power bar is securely fastened to the power outlet and turned on l Make sure the switch on the backof the display is in the ON I position l Make sure the power outlet is working by testing it with a different device l Make sure the power cable is working by testing it with a different device The display turns on but nothing shows on the screen ...

Страница 57: ...art the display and any connected computers See Turning the display off and backon on page 38 l Make sure the cable is not longer than the maximum specified in the display s specifications l Make sure the cable is securely connected to the video connectors on the display and the computer l If the video connection uses and extender or goes through a wallsocket try connecting the display and compute...

Страница 58: ... l Make sure the cable is not longer than the maximum specified in the display s specifications l Make sure the cable is securely connected to the video connectors on the display and the computer l If the video connection uses and extender or goes through a wallsocket try connecting the display and computer directly The image doesn t fillthe entire screen Adjust the connected computers video setti...

Страница 59: ... muffled l If you re using externalspeakers make sure the speakers are turned on l Make sure the cables connecting the display to the computer are securely fastened NOTES o The display s stereo 3 5 mm in connector works with the VGA input o Connecting an audio cable to the display s stereo 3 5 mm out connector disables the internalspeakers o If you re using the display s S PDIF out connector to co...

Страница 60: ...re they re at least 2 5 cm apart l Make sure you are not holding the pen near its tip and that the pen is at a right angle 90 to the screen l Restart the display See Turning the display off and backon on page 38 l Make sure the pen nib is not worn Replacement pens are available from the Store for SMART Parts see smarttech com Support PartsStore l Make sure you are using a SMART Board MX series int...

Страница 61: ...m kb 171190 for more information about inking in Microsoft applications You re experiencing other issues with touch and digitalink or the previous solutions don t resolve the issue See Referring to the SMART knowledge base for additionaltroubleshooting information on the next page Resolving issues with remote management Issue Solutions You re experiencing generalissues with remote management l Mak...

Страница 62: ...s firmware on page 40 l Commands might have been incorrectly terminated with a carriage return 0x0d and a line feed 0x0a Terminate commands with only a carriage return 0x0d You re experiencing other issues with remote management or the previous solutions don t resolve the issue See Referring to the SMART knowledge base for additionaltroubleshooting information below Resolving issues with the iQ ex...

Страница 63: ... might ask you for the serial number for the display or the iQ appliance Locating the display s serial number The display s serial number is located in the following places l On the bottom frame l On the back of the display l In the display s settings under About NOTE You can access the display s settings using the Menu button on the front control panel Locating the iQ appliance serial number The ...

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Страница 65: ...r networks Wi Finetworkname N A Shows information about the wireless networkthe display is connected to N A Wi FiMAC address N A Shows MAC address for the networkthe display is connected to N A Wi FiIP address N A Shows IP address for the network the display is connected to N A SMART iQ Ethernet Static IP N A Shows information about the networkthe display is connected to N A Proxy N A Shows inform...

Страница 66: ...les or disables Screen Share in the Apps Library N A SMART Whiteboard Whiteboard Storage N A N A N A Library On Off Enables or disables saving whiteboard sessions N A Save Whiteboards in Library For 1 week For 1 Month Indefinitely Sets how long whiteboard sessions are saved N A Mobile App N A N A N A Saving Whiteboards On Off Enables or disables the Capture function in the SMART kapp app If this o...

Страница 67: ...iscovery services You can restart Screen Share as a troubleshooting step if a mobile device or computer can t find or connect to the display System settings Option Values Function Notes Date Time Automatic Date Time On Off Sets the display s date and time automatically Configure the networkto allow NetworkTime Protocol NTP requests to Internet time servers See Connecting to a network Date N A Sets...

Страница 68: ...MART Cloud N A Support ID Support ID Shows the support ID associated with the display N A Security LockDown Settings N A Lockdown the display s settings using a certificate on a USB drive See Locking down the Settings app for more information Installcertificates N A Installcertificates to connect to a network N A Clean up N A N A N A Clean Up Policy Disabled Manually reset with the Clean Up button...

Страница 69: ...vailable the text changes to Apply update now About Board Name N A Select a name for your display N A Help N A Shows the SMART support site N A Send Feedback N A Send feedbackto SMART about the display experience N A Board Details N A N A N A Build Number N A Shows the iQ system software s version number N A SerialNumber N A Shows the iQ appliance serial number N A Firmware Details N A N A N A Tou...

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Страница 71: ...t the display s settings Tap Exit OR press the Menu button on the front control panel Network Option Values Function Notes Ethernet Ethernet Enable Disable Enables or disables connecting to a networkwith the wired RJ45 jacks Enabling Ethernet disables Wi Fi Get IP address automatically Enable Disable The display automatically acquires an IP address from a DHCP server on your network Enabling Wi Fi...

Страница 72: ...n screen keyboard or connect a USB keyboard to the Display USB Type A connector on the front connector panelto enter information Networkstatus N A Shows information about the display s current network connection N A Screen lock Option Values Function Notes Lock screen mode Lockscreen mode Enable Disable Turns lockscreen on or off N A Image N A Select a custom image for the lock screen l Supports p...

Страница 73: ...MI out signal matches the selected output resolution Sleep 15 minutes 30 minutes 45 minutes 60 minutes Always on When a time intervalis selected the display s screen willturn off even if the connected computer or device is stillon If the iQ experience is selected the display s screen willnot turn off when a time intervalis selected Brightness and volume Auto N A Automatically sets the display s br...

Страница 74: ...on using the power button on the front controlpanel Update Option Values Function Notes Firmware version N A Shows technicalinformation about the display s scalar firmware To see the firmware version use the About option see About on the facing page Update N A Checks for updates to the system software If an update is available the text changes to Apply update now NOTE The display must be connected...

Страница 75: ...on N A Shows the display s current screen resolution N A Android N A Shows the current version of the Android operating system on the display N A MX system version N A Shows the current version of the display s scalar firmware N A Touch kit N A Shows the current version of the touch system firmware N A HDMI out N A Shows the current version of the HDMI out system firmware N A MAC address N A Shows...

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Страница 77: ...splay s room control input and remotely select video inputs change power and sleep states and get information about the display s current settings such as current input source contrast and power state Connect an RS 232 cable from the control system or the computer s serial port to the RS 232 connector on the bottom of the display IMPORTANT Use only a standard RS 232 cable Do not use a null modem c...

Страница 78: ... commands If the command prompt isn t received send a carriage return character 0x0d to the display press ENTER on your keyboard if you re using a terminal emulation program on your computer NOTE If no message or an error message is received in the control system or terminal emulation program the serial interface isn t configured correctly Repeat steps 3 and 4 Communication structure Communication...

Страница 79: ... Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt If you haven t disabled Power saving mode you ll see the unexpected characters every time you turn on the display CORRECT set input HDMI1 INCORRECT set HDMI1 To use the room control system to get information about the display or to adjust display settings send co...

Страница 80: ...fully before you press ENTER to send a carriage return 0x0d to terminate the command l Don t send another command until you receive the response and the next command prompt To identify the current value of a setting Use a get command This example shows how to get the display s current volume setting get volume volume 55 To assign a value to a setting Use a set command This example sets the volume ...

Страница 81: ...ont control panel l A user presses the Power button on the remote control l You send the set powerstate on command TIP If the set powerstate command returns an invalid command message add spaces around the operator symbol SOFT OFF low power state The screen is in a low power state soft off and won t respond to RS 232 commands Disable Power saving mode to prevent the display from entering a low pow...

Страница 82: ... screen is in a low power state it doesn t respond to any RS 232 commands Disable Power saving mode to prevent the display from entering a low power state See Power saving mode on page 62 l If the display is in UPDATEON or UPDATEREADY state it might not change power states after it receives the command powerstate Value Where Value is one of the following l on l ready l updateon l updateready get i...

Страница 83: ...ue is one of the following l Value l Value l 0 100 volume Value Where Value is a number between 0 and 100 get mute set mute Value Where Value is one of the following l on l off mute Value Where Value is one of the following l on l off get fwversion fwversion Value Where Value is the firmware version get serialnum serialnum Value Where Value is the display s serial number NOTE If multiple displays ...

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Страница 85: ... list of input sources appears 2 If the input source list doesn t include SMART MX e the display is a SMART Board MX series interactive display The display has an iQ appliance installed If the input source list includes SMART MX e the display is a SMART Board MX100 series interactive display The display includes the e experience ...

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Страница 87: ...z 23 98 Hz 24 Hz 1920 1080 16 9 FHD 1080p 59 94 Hz 60 Hz 50 Hz 29 97 Hz 30 Hz 25 Hz 23 98 Hz 24 Hz 1360 768 16 9 N A 60 015 Hz 1280 720 16 9 HD 720p 59 94 Hz 60 Hz 50 Hz 29 97 Hz 30 Hz 25 Hz 23 98 Hz 24 Hz 720 480 16 9 480p DVD Player 60 Hz VGA Resolution Input source aspect ratio Mode Refresh rate 1920 1080 16 9 N A 60 000 Hz 1600 1200 4 3 N A 60 000 Hz 1360 768 16 9 N A 60 015 Hz 1280 1024 5 4 S...

Страница 88: ...smarttech com kb 171257 Resolution Input source aspect ratio Mode Refresh rate 1024 768 4 3 XGA 60 XGA 70 XGA 75 60 004 Hz 70 069 Hz 75 029 Hz 800 600 4 3 SVGA 60 SVGA 72 SVGA 75 60 317 Hz 72 188 Hz 75 000 Hz 640 480 4 3 VGA 60 59 940 Hz ...

Страница 89: ...ctrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste See smarttech com compliance for more information Batteries The remote control contains alkaline batteries The iQ appliance module co...

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