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Chapter 7

smarttech.com/kb/170446

Chapter 7:

Troubleshooting your
interactive flat panel

Locating the interactive flat panel serial number

Resolving image issues

Resolving blank screen issues

Resolving image quality issues

Resolving touch control and digital ink issues

Resolving audio issues

Resolving remote control issues

Resolving presence detection issues

Resolving issues using the SMART Connection Wizard

Resolving issues using SMART Board Diagnostics

Checking the DViT camera views

This chapter provides you with the information necessary to solve simple issues that can occur with

your interactive flat panel. If issues persist, or aren’t covered in this chapter, contact

SMART Support (

smarttech.com/contactsupport

Locating the interactive flat panel serial number

When you contact SMART Support, you might be asked to provide the interactive flat panel serial

number. The easiest way to locate this serial number is using the on-screen display menu (see

page 71 for SMART Board 8070i-G4-SMP interactive flat panels or page 82 for SMART Board

8084i-G4-SMP interactive flat panels).

Resolving image issues

Complete the following steps if the interactive flat panel doesn’t display an image correctly or

doesn’t display any image at all.

Содержание board 8000i-G4 series

Страница 1: ...SMART Board 8000i G4 series interactive flat panels SETUP AND MAINTENANCE GUIDE FOR MODELS 8070i G4 SMP AND 8084i G4 SMP...

Страница 2: ...urchased DivX Video on Demand VOD movies To obtain your registration code locate the DivX VOD section in your device setup menu Go to vod divx com for more information on how to complete your registra...

Страница 3: ...roduct are properly bundled and marked to avoid a trip hazard l Do not insert objects inside the cabinet ventilation holes because they could touch dangerous voltage points and cause electric shock fi...

Страница 4: ...panel o The interactive flat panel is dropped o Structural damage such as cracking occurs o The interactive flat panel behaves unexpectedly when you follow operating instructions CAUTION l Do not inst...

Страница 5: ...re installing your SMART product l You must connect the USB cable that came with your SMART Board interactive flat panel to a computer that has a USB compliant interface and that bears the USB logo I...

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Страница 7: ...B receptacles 24 Chapter 4 Setting up your interactive flat panel and room computer 27 Turning on your interactive flat panel and room computer for the first time 27 Installing SMART software 28 Runni...

Страница 8: ...resence detection issues 62 Resolving issues using the SMART Connection Wizard 64 Resolving issues using SMART Board Diagnostics 64 Appendix A Using the on screen display menu 67 Changing settings in...

Страница 9: ...reflective tape channel 5 Presence detection sensors 5 Speakers 6 Pens and eraser 6 Color select module 6 Front control panel 7 Remote control 8 I O extension module 8 Differences between models 8 Ab...

Страница 10: ...meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the interactive surface You can also write over any application in digital...

Страница 11: ...MART Ink SMART Ink enables you to write and draw in digital ink over open applications files folders websites and any other open window on your computer When you write outside the open windows on your...

Страница 12: ...cameras and reflective tape channel 3 Presence detection sensor 2 4 Speakers 5 Pen 2 6 Eraser 7 Color select module 8 Front control panel 9 Remote control NOTE Components not pictured include the I O...

Страница 13: ...ctive tape dry l Do not remove or damage the reflective tape IMPORTANT l Do not attach items such as adhesive notes to the screen because they will interfere with the DViT cameras l Do not place anyth...

Страница 14: ...ing external speakers on page 24 Pens and eraser Your interactive flat panel comes with two pens and an eraser The bottom bezel of the interactive flat panel includes magnetic holders for the pens and...

Страница 15: ...r No Name 1 Volume control 2 Mute button 3 Input Select button 4 Power Standby button power light 5 Status light 6 Remote control sensor IMPORTANT l If there is a film over the front control panel rem...

Страница 16: ...and more For more information on the remote control see Using the remote control on page 38 I O extension module The I O extension module is a module that you can install in the OPS slot located on t...

Страница 17: ...nor differences between models are noted throughout this guide l Sections in this guide that are relevant to specific models are flagged with the icons defined in the previous table About this guide T...

Страница 18: ...aintenance Model Specifications 8070i G4 SMP smarttech com kb 170502 8084i G4 SMP smarttech com kb 170451 Installation instructions Your interactive flat panel comes with installation instructions The...

Страница 19: ...r smart phone tablet or other Internet connected mobile device scan the QR code that appears on the home page of the Help with your device s camera 3 Use the Help s table of contents or search to brow...

Страница 20: ......

Страница 21: ...s should read this chapter along with the installation instructions included with the interactive flat panel before they mount the interactive flat panel WARNING Improper mounting of your interactive...

Страница 22: ...ive flat panel 8070i G4 SMP 8084i G4 SMP WARNING Do not attempt to mount or carry the interactive flat panel using your own strength because it could fall and cause personal injury Attach a lifting de...

Страница 23: ...teractive flat panel is still in its packaging or is suspended from a lifting device see Connecting power and devices on page 17 l Before turning on the interactive flat panel for the first time clean...

Страница 24: ...interactive flat panel in a recessed area leave at least 4 10 cm of space between the interactive flat panel and the recessed walls to enable ventilation and cooling Choosing a height Consider the gen...

Страница 25: ...ation on connecting your interactive flat panel to power computers and other devices In a typical installation you connect your interactive flat panel to a room computer and up to one guest laptop SMA...

Страница 26: ...am and table present the connectors on SMART Board 8070i G4 SMP interactive flat panels No Type Details Identifier Top connector panel 1 USB USB 3 0 Type A receptacle 2 Audio out Stereo 3 5 connector...

Страница 27: ...n HDMI connector HDMI2 17 Video in DVI D connector DVI 18 Video in VGA connector VGA1 19 Video in VGA connector VGA2 20 Video out VGA connector 21 Video in Composite video receptacle DVD HD 22 Video i...

Страница 28: ...3 5 connector 3 DC power 19V DC Molex Micro Fit 2 pin connector Left connector panel 4 USB USB 2 0 Type A receptacle 5 Audio out Stereo 3 5 mm connector 6 DC power 19V DC Molex Micro Fit 2 pin connec...

Страница 29: ...B receptacle USB3 24 Video in HDMI connector HDMI1 25 Video in DVI D connector DVI D 26 Video out DVI D connector I O extension module 27 Video in HDMI connector HDMI3 PC 28 USB USB 2 0 Type B recepta...

Страница 30: ...ppings to map the USB1 receptacle on the I O extension module to the HDMI1 or HDMI2 connectors on the bottom connector panel see page 81 Connecting cables for laptops You can install cables that enabl...

Страница 31: ...d 8084i G4 SMP interactive flat panels You can connect up to two laptops to a SMART Board 8084i G4 SMP interactive flat panel For the first laptop l Connect a USB cable to the USB2 receptacle on the b...

Страница 32: ...o by selecting it in the on screen display menu or by pressing the AUDIO INPUT button on the remote control see page 71 l For SMART Board 8084i G4 SMP interactive flat panels video input connectors ar...

Страница 33: ...uring the cut out with a Phillips screwdriver Retain the screw and cut out 3 Locate the black jumper on the circuit board inside the panel 4 Pull the black jumper off of the circuit board with pliers...

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Страница 35: ...om computer for the first time After connecting your room computer to the interactive flat panel see Connecting the room computer on page 22 and mounting the interactive flat panel see Mounting your i...

Страница 36: ...e Deploying SMART software to multiple computers You may need to deploy SMART software to multiple computers in the following situations l Your organization has multiple interactive flat panels each w...

Страница 37: ...e SMART Connection Wizard appears 3 Select the interactive flat panel from the list of connected SMART interactive products and then press Next 4 Select Product is being set up for the first time and...

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Страница 39: ...teractive flat panel 35 Connecting a guest laptop through a SMART GoWire cable 36 Changing input sources 37 Using the remote control 38 Remote control sensor 38 Remote control buttons 39 SMART Board 8...

Страница 40: ...e control Your computer s logon screen or desktop appears on your interactive flat panel IMPORTANT If the power light on the front control panel is off either the interactive flat panel is not plugged...

Страница 41: ...ck of the interactive flat panel is turned off To find the main power switch see Connector panels on page 18 To turn off your interactive flat panel 1 Turn off your computer 2 Press the Power Standby...

Страница 42: ...s will most often use the interactive flat panel with the room computer you set up in the previous chapter see Setting up your interactive flat panel and room computer on page 27 Using SMART software...

Страница 43: ...t laptops to SMART Board 8084i G4 SMP interactive flat panels using the cables you installed see Connecting cables for laptops on page 22 Connecting a guest laptop directly to your interactive flat pa...

Страница 44: ...the input source is DVI D TIP Alternatively you can press the Input button on the remote control see Remote control buttons on page 39 Connecting a guest laptop through a SMART GoWire cable If you wan...

Страница 45: ...is connected to your interactive flat panel To disconnect a SMART GoWire cable 1 If required save your SMART Meeting Pro software file to your laptop You can save the file as an fcw file NOTE You can...

Страница 46: ...ttings If the remote control doesn t respond see Resolving remote control issues on page 62 CAUTION l Do not subject the remote control to strong shock l Keep the remote control away from liquids If i...

Страница 47: ...mote control enables you to access on screen menus and to change display and input settings SMART Board 8070i G4 SMP interactive flat panel remote control No Name Description 1 POWER ON Turn on the in...

Страница 48: ...ition and clock phase for VGA video inputs only 9 VOL Increase or decrease the audio output level 10 AUDIO INPUT Select the audio input source 11 Input buttons Select a specific video input 12 SLEEP S...

Страница 49: ...te control No Name Description 1 POWER Turn on or off the interactive flat panel 2 MONITOR Alternate between different interactive flat panel modes on off and Standby depending on how you configure St...

Страница 50: ...creen display menu and then change the value of the selected menu option 10 OK Open a selected menu option in the on screen display menu 11 BACK Return to the previous screen in the on screen display...

Страница 51: ...control to navigate the on screen display menu you can use the menu control panel located on the bottom of the interactive flat panel SMART Board 8070i G4 SMP interactive flat panels No Name 1 MENU 2...

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Страница 53: ...camera windows and reflective tape 51 Maintaining ventilation 52 Preventing condensation 52 Checking the interactive flat panel installation 53 Removing your interactive flat panel 53 Transporting you...

Страница 54: ...SPU you can download updates to SMART software from smarttech com downloads Updating firmware Your interactive flat panel uses firmware on its processor After you update SMART software a new firmware...

Страница 55: ...tallation is complete calibrate the interactive flat panel see Calibrating your interactive flat panel below Calibrating your interactive flat panel DViT cameras in the corners of the interactive flat...

Страница 56: ...ration or orientation touch might not respond 6 Press the red target with the tip of an interactive flat panel pen Hold the tip at the center of the target until the target turns green and then lift t...

Страница 57: ...requires two 1 5V AAA batteries WARNING To reduce the risk associated with leaking batteries l use only AAA type batteries l do not mix used and new batteries l orient the battery s plus and minus te...

Страница 58: ...the screen If dry erase markers are used on the screen remove the ink as soon as possible with a lint free non abrasive cloth l Do not rub the screen with a dense or rough material l Do not apply pre...

Страница 59: ...pected regularly for dust and should be cleaned if any obvious dust buildup has occurred CAUTION l Do not use compressed air to clean the DViT camera windows or borders l Do not use water chemicals or...

Страница 60: ...Avoid setting up or using the interactive flat panel in an area with excessive levels of dust humidity or smoke Preventing condensation The interactive flat panel screen contains layers of glass that...

Страница 61: ...tive flat panel by connecting a rope or wire to the handles on the back The interactive flat panel can fall and cause personal injury and product damage IMPORTANT Follow the instructions included with...

Страница 62: ...g as possible This packaging was designed with optimal shock and vibration protection If your original packaging isn t available you can purchase the same packaging directly from your authorized SMART...

Страница 63: ...ovides you with the information necessary to solve simple issues that can occur with your interactive flat panel If issues persist or aren t covered in this chapter contact SMART Support smarttech com...

Страница 64: ...is off Turn on the computer The computer isn t connected to the interactive flat panel Connect the computer to your interactive flat panelwith the required cables see page 22 The interactive flat pane...

Страница 65: ...8070i G4 SMP interactive flat panels is 1920 1080 at 60 Hz If the computer can t support this resolution consider one of the following 16 9 resolutions as an alternative o 1600 900 o 1366 768 o 1280...

Страница 66: ...ould provide a pixel perfect image for the interactive flat panel You have a poor quality video cable 1 Replace the video cable with a better quality video cable 2 Press AUTO SETUP on SMART Board 8070...

Страница 67: ...d 8084i G4 SMP interactive flat panels on the remote control The computer s video display card is defective Connect a different computer to the interactive flat panel If this improves the image qualit...

Страница 68: ...Product Drivers isn t installed l Download and install SMART Product Drivers from smarttech com downloads l Connect the computer or laptop to the interactive flat panelwith a SMART GoWire cable see p...

Страница 69: ...stroke Use consistent pressure while drawing digitalink Bright lights are interfering with the DViT cameras Close blinds or shades or dim allhalogen lights and LEDs The DViT cameras require calibratio...

Страница 70: ...ect the correct audio input see page 71 for SMART Board 8070i G4 SMP interactive flat panels or page 78 for SMART Board 8084i G4 SMP interactive flat panels Resolving remote control issues The remote...

Страница 71: ...ractive flat panelis turning on after it has been turned off The re enable time is too short for you to exit the room before the sensors start detecting motion again Increase the re enable time see pa...

Страница 72: ...l and then press Next 4 Select the option that best describes the issue you re encountering and follow the on screen instructions to troubleshoot the interactive flat panel Resolving issues using SMAR...

Страница 73: ...DViT camera view screen appears 5 Click Update to display the four DViT camera views This could take a few moments If one of the DViT camera views remains black the DViT camera is blocked or can t lo...

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Страница 75: ...panel see Menu control panel on page 43 Changing settings in the on screen display menu To change settings in the on screen display menu 1 Press the MENU button on the remote control or the menu cont...

Страница 76: ...ts the brightness of the image in relation to the background You can modify this option only if you select USER or AMBIENT in PICTURE MODE SHARPNESS 0 100 Sets the image sharpness You can modify this...

Страница 77: ...ooms in lux You can modify this option only if you select AMBIENT in PICTURE MODE The value of this menu option can t be less than the value of IN DARKLUX IN DARKLUX 50 950 Shows the illuminance level...

Страница 78: ...d video input is VGA LONG CABLE COMP EQUALIZE ON OFF Enables or disables the equalization of the video signalif a long VGA cable is used You can modify this option only if the currently selected video...

Страница 79: ...OSDTURN OFF 5 240 Sets the time of inactivity before the on screen display menu turns off in seconds OSDH POSITION 0 100 Sets the horizontalposition of the on screen display menu OSDV POSITION 0 100...

Страница 80: ...two way communication and controlof the interactive flat panel SCAN MODE UNDERSCAN OVERSCAN Sets the scanning mode Some video formats might require different modes to display the best image FBC CONTRO...

Страница 81: ...FAN CONTROL COOLING FAN ON AUTO Sets the fan to run continuously ON or only when the sensor temperature is greater than optimalsensor temperature AUTO FAN SPEED LOW HIGH Sets the speed of the fan SEN...

Страница 82: ...en you select Vivid Standard or Ambient in this option Alternatively you can press the PSM button on the remote control to access this option In Bright 1 100 Sets the image brightness for brightly lit...

Страница 83: ...ge tint Color Temp W50 C50 Sets the image color temperature Advanced Control Dynamic Contrast Low Medium High Off Sets the dynamic contrast Dynamic Color Low High Off Sets the dynamic color Clear Whit...

Страница 84: ...0 Reduces image blurring You can modify this option only if you select User in TruMotion Picture Reset Yes No Resets alloptions in the Picture Mode menu to their default values Aspect Ratio 16 9 Just...

Страница 85: ...you select User Setting in Sound Mode VirtualSurround On Off Enables or disables virtual surround sound Clear Voice II Clear Voice II On Off Enables or disables the Clear Voice II feature Level 3 3 S...

Страница 86: ...or disables AUDIO2 The video input you select must be unique for AUDIO2 Audio In 3 HDMI3 PC HDMI1 HDMI2 DPORT DVI D VGA Component Composite Disable Specifies a video input to map to AUDIO3 or disable...

Страница 87: ...ely you can press the PSM button on the remote control to access this option OPTION Language Languages Sets the on screen display menu s language ISM Method Normal Color Wash Sets the method for image...

Страница 88: ...t Manual in Mode Input5 VGA HDMI1 DVI D Display Port HDMI2 HDMI3 PC Specifies the fifth video input for fail over mode You can modify this option only if you select Manual in Mode DPM Select On Off En...

Страница 89: ...D DPORT VGA Disable Sets the video input for the USB2 receptacle or disables the receptacle The video input you select must be unique for USB2 USB 3 HDMI1 HDMI2 HDMI3 PC DVI D DPORT VGA Disable Sets...

Страница 90: ...irmware version number This option only provides information You re unable to modify it SerialNumber N A Shows the interactive flat panel s serialnumber This option only provides information You re un...

Страница 91: ...ignating video control settings for a specific video input 87 Identifying the value for a video control setting 87 Assigning a value for a video control setting 88 SMART Board 8070i G4 SMP interactive...

Страница 92: ...he room control input on the bottom connector panel 8070i G4 SMP 8084i G4 SMP IMPORTANT Do not use a null modem cable Use only a standard RS 232 cable To connect a computer to multiple interactive fla...

Страница 93: ...ress ENTER Baud rate 19200 Data length 8 Parity bit None Stop bit 1 A command prompt appears on the following line NOTE If no message appears or an error message appears the serial interface configura...

Страница 94: ...er included a space in the contrast command INCORRECT set con trast 65 invalid cmd set con trast 65 NOTES l Use ASCII formatted commands l Commands aren t case sensitive l Review each entry carefully...

Страница 95: ...ber In the example below the user wants to decrease the contrast level for the interactive flat panel by 15 set contrast 15 contrast 55 Designating video control settings for a specific video input Wh...

Страница 96: ...to identify power state settings Command Response Possible values Standby mode get intpowerstate intpowerstate Value l standby l on l dpms standby l welcome l prox reenable wait l pre standby l pre s...

Страница 97: ...I l Video l S_Video l DVD HD l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC Yes get videoinputs videoinputs Value l VGA1 l VGA2 l DVI l Video l S_Video l DVD HD l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC Yes...

Страница 98: ...usb1source Value Yes set usb2source Value l VGA1 l VGA2 l DVI l DisplayPort l HDMI1 l HDMI2 l HDMI3 PC l Disabled usb2source Value Yes NOTE You must specify unique values for set ubs1source and set us...

Страница 99: ...ode set blacklevel Value l Incrementalvalue l Incrementalvalue l 0 100 blacklevel Value No set brightness Value l Incrementalvalue l Incrementalvalue l 0 100 brightness Value No set brightness Video i...

Страница 100: ...Incrementalvalue l 0 100 tint Value No Audio control Use the following commands to identify audio control settings Command Response Possible values Standby mode get audioinput audioinput Value l IN1...

Страница 101: ...00 bass Value No set hdmi3 pc_lineout Value l fixed l variable hdmi3 pc_lineout Value No set leftspeaker Value l on l off leftspeaker Value No set lineout Value l fixed l variable lineout Value No set...

Страница 102: ...rmpu Value Firmware MPU version number Yes get fwverscr fwverscr Value Firmware Scaler version number Yes get hposition hposition Value Dependent on the video signal No get language language Value l E...

Страница 103: ...Value l on l off No get welcometimeout welcometimeout Value 5 30 No get zoom zoom Value 100 300 No Use the following commands to assign system information settings Command Possible values Response St...

Страница 104: ...Incrementalvalue l 1 100 monitorid Value No set proximity Value l on l off proximity Value Yes set proximitydetected Value l yes l no proximitydetected Value No set proximityreenable Value 1 10 proxi...

Страница 105: ...sible values Response Standby mode set highspeedfan Value l high l normal highspeedfan Value No set fancontrol Value l on l auto fancontrol Value Yes SMART Board 8084i G4 SMP interactive flat panel co...

Страница 106: ...Value Yes set powerstate Value l on l standby l off powerstate Value Yes set standbymode Value l normal l eco standbymode Value Yes Source Use the following commands to identify source settings Comman...

Страница 107: ...Disable Yes Use the following commands to assign source settings Command Possible values Response Standby mode set input Value l VGA l DVI l Component l Composite l DPort l HDMI1 l HDMI2 l HDMI3 PC l...

Страница 108: ...ast Value 0 100 No get displaymode displaymode Value l standard l ambient l vivid l ISF_Expert1 l ISF_Expert2 No get gamma gamma Value l high l medium l low l 1 9 l 2 2 l 2 4 No get hsharpness hsharpn...

Страница 109: ...1 l ISF_Expert2 displaymode Value No set gamma Value l high l medium l low l 1 9 l 2 2 l 2 4 gamma Value No set hsharpness Value l Incrementalvalue l Incrementalvalue l 0 50 hsharpness Value No set hs...

Страница 110: ...oeq10k Value 10 10 No get audioin1 audioin1 Value l VGA l DVI l Component l Composite l DPort l HDMI1 l HDMI2 l HDMI3 PC l Disable No get audioin2 audioin2 Value l VGA l DVI l Component l Composite l...

Страница 111: ...mands to assign audio control settings Command Possible values Response Standby mode set audioeq100 Value l Incrementalvalue l Incrementalvalue l 10 10 audioeq100 Value No set audioeq300 Value l Incre...

Страница 112: ...rementalvalue l 0 100 balance Value No set hdmi3 pclineout Value l fixed l variable hdmi3 pclineout Value No set leftspeaker Value l on l off leftspeaker Value No set lineout Value l fixed l variable...

Страница 113: ...e get aspectratio aspectratio Value l justscan l 16 9 l 4 3 No get autopoweroff autopoweroff Value 15 240 No get fancontrol fancontrol Value l auto l 25 l 50 l 75 l 100 l off No get fbc fbc Value l on...

Страница 114: ...1 100 No get proximity proximity Value l on l off No get proximitydetected proximitydetected Value l yes l no No get proximityreenable proximityreenable Value 1 10 No get readystatebrightness readysta...

Страница 115: ...c Value No set fwinfotouch Value User defined value fwinfotouch Value No set fwvericp Value Firmware ICP version number fwvericp Value Yes set hposition Value l Incrementalvalue l Incrementalvalue l R...

Страница 116: ...p Value No set upgrademain Value l on l off upgrademain Value No set videomute Value l on l off videomute Value No set vposition Value l Incrementalvalue l Incrementalvalue l Range of values dependent...

Страница 117: ...ANEL 109 smarttech com kb 170446 Use the following commands to assign service information settings Command Possible values Response Standby mode set failurelog Value normal failurelog Value No set sta...

Страница 118: ......

Страница 119: ...attery regulations WEEE and Battery Directives Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health The crossed out wheeled b...

Страница 120: ......

Страница 121: ...amera windows 51 presence detection sensors 50 reflective tape 51 screen 50 Clear Voice II 77 color select module 6 color temperature 68 75 90 100 component video 19 20 89 98 composite video 19 20 89...

Страница 122: ...extension module about 8 connectors 19 21 identifier 72 106 installation hardware See hardware installation software See software installation installation instructions 10 K keyboard See on screen ke...

Страница 123: ...Ink about 3 installing 28 updating 46 using on laptops 35 using on the room computer 34 SMART Meeting Pro PE software 36 SMART Meeting Pro software about 3 installing 28 updating 46 using on laptops...

Страница 124: ...ectors 19 21 22 71 73 81 89 98 USB devices connecting 34 disabling the receptacle for 24 V vacuum cleaners 52 ventilation 15 52 VESA mounting plate 14 VGA 19 21 69 73 81 89 98 vibration 54 vibrations...

Страница 125: ......

Страница 126: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 170446...

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