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Cover

SMART

Board

MX Pro

series interactive displays

Installation and maintenance guide

SBID-MX255-V3 / V3N

SBID-MX265-V3 / V3N

SBID-MX275-V3 / V3N

SBID-MX286-V3 / V3N

SBID-MX255-V3-PW / V3N-PW

SBID-MX265-V3-PW / V3N-PW

SBID-MX275-V3-PW / V3N-PW

SBID-MX286-V3-PW / V3N-PW

SBID-MX055-V3 / V3N

SBID-MX065-V3 / V3N

SBID-MX075-V3 / V3N

SBID-MX086-V3 / V3N

SBID-MX055-V3-PW / V3N-PW

SBID-MX065-V3-PW / V3N-PW

SBID-MX075-V3-PW / V3N-PW

SBID-MX086-V3-PW / V3N-PW

SBID-MX255-V2-C

SBID-MX265-V2-C

SBID-MX275-V2-C

SBID-MX286-V2-C

SBID-MX255-V2-CPW

SBID-MX265-V2-CPW

SBID-MX275-V2-CPW

SBID-MX286-V2-CPW

SBID-MX255-V2

SBID-MX265-V2

SBID-MX275-V2

SBID-MX286-V2

SBID-MX255-V2-PW

SBID MX265-V2-PW

SBID-MX275-V2-PW

SBID-MX286-V2-PW

SBID MX365

SBID-MX375

SBID-MX386

SBID MX265

SBID-MX275

SBID-MX286

IDX55-3

IDX65-3

IDX75-3

IDX86-3

IDX55-2

IDX65-2

IDX75-2

IDX86-2

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Страница 1: ...V3 PW V3N PW SBID MX065 V3 PW V3N PW SBID MX075 V3 PW V3N PW SBID MX086 V3 PW V3N PW SBID MX255 V2 C SBID MX265 V2 C SBID MX275 V2 C SBID MX286 V2 C SBID MX255 V2 CPW SBID MX265 V2 CPW SBID MX275 V2...

Страница 2: ...avings However changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification For example increased brightness and contrast will increase power consump...

Страница 3: ...re l If the display requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original l Ensure t...

Страница 4: ...tion l Turn off the display before cleaning its screen Otherwise you may scramble the desktop icons or inadvertently activate applications when you wipe the screen l Avoid setting up and using the dis...

Страница 5: ...to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with IEC 62368 1 The source computer must be CE marked and carry saf...

Страница 6: ...Important information smarttech com kb 171555 6 Important...

Страница 7: ...W 100V to 240V AC 50 Hz to 60 Hz 150 W SBID MX286 V3 SBID MX286 V3 PW SBID MX086 V3 SBID MX086 V3 PW SBID MX286 V3N SBID MX286 V3N PW SBID MX086 V3N SBID MX086 V3N PW 100V to 240V AC 50 Hz to 60 Hz 15...

Страница 8: ...Important information smarttech com kb 171555 8 l For additional requirements and other information refer to the display s specifications see More information on page 19...

Страница 9: ...devices 34 Installing SMART software 35 Connecting room computers and guest laptops 36 Connecting a SMART OPS PC module 42 Connecting other devices 43 Connector diagrams 47 Chapter 4 Maintaining the...

Страница 10: ...s settings 94 Network 94 Screen lock 95 Advanced 96 Update 98 Recovery 98 About 98 Appendix C Managing SMART Board MX V3 V2 and V2 C series displays using RS 232 100 Configuring the serial interface s...

Страница 11: ...Contents smarttech com kb 171555 11 Commands 117 Appendix E Enrolling the display in SMART Remote Management 119 Certification and compliance 120...

Страница 12: ...Power status light 16 Remote control and IR sensor 16 Identifying your specific model 17 Accessories 17 SMART OPS PC module 18 Stands 18 USB extenders 18 More information 19 This chapter introduces t...

Страница 13: ...and close applications meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the display s surface You can use an array of gesture...

Страница 14: ...W SBID MX255 V2 SBID MX255 V2 PW 55 SBID MX265 V3 SBID MX265 V3N SBID MX265 V2 C SBID MX265 V2 CPW SBID MX265 V2 SBID MX265 V2 PW SBID MX365 SBID MX265 65 SBID MX275 V3 SBID MX275 V3N SBID MX275 V2 C...

Страница 15: ...ay s features while using the connected computers For more information see Chapter 3 Connecting computers and other devices on page 34 Accessory slot The iQ appliance is inserted in the accessory slot...

Страница 16: ...he front connector panel includes connectors for USB peripherals and a computer or other input source Ambient light sensor The ambient light sensor is located in the bottom right corner of the display...

Страница 17: ...D MX265 V3 PW SBID MX275 V3 PW SBID MX286 V3 PW SBID MX255 V3N SBID MX265 V3N SBID MX275 V3N SBID MX286 V3N SBID MX255 V3N PW SBID MX265 V3N PW SBID MX275 V3N PW SBID MX286 V3N PW SBID MX255 V2 C SBID...

Страница 18: ...h as SMART Notebook SMART TeamWorks and SMART Meeting Pro software and access the internet directly through your display s network connection Upgrades and service for the OPS PC module are easy to per...

Страница 19: ...ch associated with the HDMI 3 input on the front of the display l For more information about extending USB connections see USB cable extenders More information In addition to this guide SMART provides...

Страница 20: ...d Intel Compute Card 28 Connecting the Intel Compute Card 29 Connecting to a network 29 AM50 iQ appliance 30 Connecting power and turning on the display for the first time 31 About energy saving modes...

Страница 21: ...ng to help orient the box during transportation Using transportation aides You can use the following aides to move the display l Cart l Furniture dolly l Mechanical lift Accommodating doorways hallway...

Страница 22: ...If the display s glass shatters carefully clean up the area and have the display repaired or replaced Warning For safety and to prevent further damage do not continue to install or use the display if...

Страница 23: ...re are no nearby heat sources directed at the display such as a radiator or heat vent l There are no nearby shelving units desks or other furniture that has doors or drawers that could hit the display...

Страница 24: ...erference include o Reduced visibility Light sources can cause glare on the display s screen reducing its visibility o Touch system interference Many displays use infrared IR light as a key component...

Страница 25: ...cessed area there is at least 4 10 cm of space between the display and the recessed walls to enable ventilation and cooling Choosing a height Consider the general height of the user community when you...

Страница 26: ...ion instructions smarttech com kb 171785 Contact your authorized SMART reseller smarttech com where for information on SMART s mounting options If you choose a third party option rather than one of SM...

Страница 27: ...If you re not using the included bolts to fasten the wall mount to the display see the following table Display Bolt type Minimum length Maximum length SMART Board MX V2 V2 C and V3 series 55 models M...

Страница 28: ...see smarttech com accessories Using a third party stand For information on selecting and using a third party stand see Installing your SMART Board MX or MX Pro on a stand Installing the iQ appliance a...

Страница 29: ...settings and set the secondary display to mirror the first Tip You can connect peripherals such as a keyboard or mouse to the Intel Compute Card using the USB receptacles on the iQ appliance Connecti...

Страница 30: ...connection in the room Network access is available when Networked Standby is enabled in Settings but not when Standby is enabled in Settings SMART Board MX V3 series SMART Board MX V2 and V2 C series...

Страница 31: ...e The final step in installing and configuring the display is to connect power and turn it on When you first turn on the display a setup wizard appears Follow the steps in the wizard to complete the s...

Страница 32: ...do not remove the USB drive The USB drive contains an important firmware update 1 Flick the switch beside the AC power inlet to the ON I position o SMART Board MX V2 V2 C and V3 series 55 models 65 m...

Страница 33: ...appears OR The display downloads and applies updates for the firmware and system software About energy saving modes The display features a number of energy saving modes l Networked standby a low power...

Страница 34: ...Connecting other devices 43 Connecting USB drives peripherals and other devices 43 Connecting an external display 45 Connecting an external audio system 45 Connecting room control systems 46 Connector...

Страница 35: ...n digital ink over applications files folders websites and any other open window Included with SMART Notebook basic and SMART Meeting Pro software SMART Remote Management Cloud based mobile device man...

Страница 36: ...stalling and maintaining SMART Notebook Installing SMART TeamWorks or Installing and maintaining SMART Meeting Pro Connecting room computers and guest laptops You can connect cables for room computers...

Страница 37: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 37 l SMART Board MX V2 C series Side and bottom connector panels Front connector panel...

Страница 38: ...Chapter 3 Connecting computers and other devices smarttech com kb 171555 38 l SMART Board MX V2 series Side and bottom connector panels Front connector panel HDMI 3...

Страница 39: ...smarttech com kb 171555 39 l SMART Board MX series Side and bottom connector panels HDMI 1 HDMI 2 VGA Front connector panel HDMI 3 Notes l Install SMART software on any computers you connect to the d...

Страница 40: ...oard MX V3 V2 or V2 C series display 1 Connect the computer to the display 2 Do one of the following If iQ is enabled If iQ is disabled Tap Input on the Home screen OR Press Input on the remote contro...

Страница 41: ...ption Setting a connected computer s resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the display s USB C HDMI 1 HDMI 2 and HDMI 3 input sources...

Страница 42: ...uctions Connecting USB drives peripherals and other devices You can use USB drives peripherals and other devices with a computer connected to the display using the USB receptacles on the display For m...

Страница 43: ...External audio systems l Room control systems Connecting USB drives peripherals and other devices The display includes the following USB Type A receptacles You can connect USB drives peripherals such...

Страница 44: ...ce USB 3 0 Type A receptacle3 USB 2 0 Type A receptacle4 iQ SuperSpeed Hi Speed HDMI 1 SuperSpeed Hi Speed HDMI 2 SuperSpeed Hi Speed HDMI 3 SuperSpeed Hi Speed VGA SuperSpeed Hi Speed Accessory slot...

Страница 45: ...display that supports HDCP Connecting an external audio system The display includes two speakers which are designed to provide sound at the front of a room You might want to connect an external audio...

Страница 46: ...g room control systems A room control system enables users to control a room s lighting audio system and possibly the display Some installations may require you to integrate the display with a room co...

Страница 47: ...USB 3 0 Type A N A This connector is a service port 3 USB 3 0 Type A Supported USB drives peripherals and other devices See page 43 and USB cables and connectors 4 USB 2 0 Type A N A This connector is...

Страница 48: ...232 Room control system See page 100 and RS 232 cables and connectors 14 Stereo 3 5 mm in VGA input audio See page 36 and Analog audio cables and connectors 15 USB 3 0 Type B VGA input touch See page...

Страница 49: ...ive to update the display s firmware SMART Board MX V2 and V2 C series Connector panel The following diagram and table present the connectors on the display s connector panel Side Bottom No Connector...

Страница 50: ...and Digital audio cables and connectors 10 Stereo 3 5 mm out External audio system See page 45 and Analog audio cables and connectors 11 Stereo 3 5 mm in VGA input audio See page 36 and Analog audio...

Страница 51: ...Type B connector HDMI 3 input touch See page 36 and USB cables and connectors 4 HDMI 3 input connector HDMI 3 input video and audio See page 36 and Analog audio cables and connectors 5 USB Type C inp...

Страница 52: ...herals and other devices See page 43 and USB cables and connectors 4 HDMI 1 2 0 in HDMI 1 input video and audio See page 36 and HDMI cables and connectors 5 HDMI 2 2 0 in HDMI 2 input video and audio...

Страница 53: ...pported USB drives peripherals and other devices See page 43 and USB cables and connectors 2 USB 2 0 Type A connector Supported USB drives Connect a USB drive to update the display s firmware 3 USB 2...

Страница 54: ...or SMART Mirror 59 Configuring the network for devices sharing their screens using Google Cast AirPlay or the SMART Mirror app 60 SMART Mirror troubleshooting wizards 62 Advanced troubleshooting for S...

Страница 55: ...lay off 1 Press the Power button on the front control panel or the remote control for five seconds A slider appears on the screen 2 Move the slider to the right 3 Flick the switch beside the AC power...

Страница 56: ...nstallation frequently to ensure that the display remains securely installed l Check the mounting location for signs of damage or weakness that can occur over time l Check for loose screws gaps distor...

Страница 57: ...display uses infrared IR transmitters and sensors around the display s perimeter between the screen and the frame Dust buildup on the protective plastic can impair touch performance Inspect these are...

Страница 58: ...hours to allow it to acclimate to the new temperature Failing to do so can cause humidity to build up in the space between the front glass and the LCD If condensation appears under the screen after yo...

Страница 59: ...for four seconds 3 Flick the switch on the back of the display to the OFF O position 4 Remove all accessible cables connectors and antennae 5 Remove any modules from the accessory slot 6 Lift the disp...

Страница 60: ...network equipment manufacturer for more information about network configurations that support screen sharing Configuring the network for devices sharing their screens using Google Cast AirPlay or the...

Страница 61: ...e open for SMART Mirror Protocol Port range Feature TCP 1 65535 Select from available ones UDP 1025 65535 TCP 5353 mDNS UDP 5353 mDNS TCP 3689 Airplay TCP 4700 Airplay TCP 5000 Airplay TCP 7000 Airpla...

Страница 62: ...artmirror link o https netcheck joindisplaynote com o https cast displaynote com o https xmpp displaynote com o https stunturn prod ireland displaynote com o https stunturn prod mumbai displaynote com...

Страница 63: ...to see if SMART Mirror is allowed to communicate through Windows Firewall l Your antivirus product might be blocking access See the antivirus product s help for more information SMART Mirror is not w...

Страница 64: ...X series displays The display checks for firmware updates automatically provided the display s date and time are set correctly see Date Time on page 86 and the display is connected to the internet The...

Страница 65: ...a blank screen for four minutes When the update is complete the display shows the Home screen When the update is installing touch the front control panel and remote control will not respond To update...

Страница 66: ...ting system Procedure Windows 10 a Select Start b Scroll to and select SMART Technologies SMART Settings Windows 8 a Open the Apps screen b Scroll to and select SMART Technologies SMART Settings Windo...

Страница 67: ...work refer to the SMART knowledge base for additional troubleshooting information community smarttech com s topic 0TO0P000000Xt5yWAC mx series The display isn t turning on Symptom Troubleshooting step...

Страница 68: ...elect OPS to switch to the iQ experience and open the Home screen l Make sure the SMART Board MX V3 V2 or V2 C series display is not in Standby mode by pressing the Power button l Make sure any connec...

Страница 69: ...USB Type C Look for the Display Port logo beside the USB Type C receptacle on the computer If it s not there the computer may not support Display Port Alternate Mode video via USB Type C l Make sure...

Страница 70: ...rk gray or a different color l If any connected computers desktops are extended across multiple screens duplicate the desktops across the screens or set the display as the only screen The image doesn...

Страница 71: ...adjust the volume on the display and the connected computer and make sure neither are muted l If you re using the display s S PDIF out connector adjust the volume on the external audio system and mak...

Страница 72: ...r messages in the display s row l For Mac computers with macOS Mojave see How to resolve issues with installing and using SMART Learning Suite software on macOS Mojave The display responds to touch in...

Страница 73: ...mputers When you write on the screen the ink appears in the wrong place OR Writing is intermittent OR Ink disappears as you write l Make sure you are using a SMART Board MX or MX Pro series interactiv...

Страница 74: ...The SMART OPS PC module isn t working as expected Symptom Troubleshooting steps The SMART OPS PC module isn t working as expected See the SMART OPS PC modules user guide smarttech com kb 171747 The I...

Страница 75: ...o series interactive display support pages on the SMART website For SMART Board MX series displays the serial number is on labels located on the bottom frame and the back of the display Note To find t...

Страница 76: ...re information l Some settings aren t available while you re signed in to your SMART Account Sign out of your SMART Account on the display to see all settings Network settings Option Values Function N...

Страница 77: ...configuration of the proxy server for connecting to the network N A User MAC Address N A Shows information about the network the display is connected to N A System IP Address N A Shows information ab...

Страница 78: ...les or disables Input in the Apps Library This option is not available for SMART Board MX series displays N A Screen Share On Off Enables or disables Screen Share in the Apps Library N A User Files Li...

Страница 79: ...kapp app cannot connect to the display and your mobile device cannot save snapshots of the display in the app User Sharing Whiteboards On Off Enables or disables the Invite function on the SMART kapp...

Страница 80: ...network saturation or busy networks Important Only one device can connect to the display when Miracast is enabled This setting used to be named Miracast Connection Handling System Reset Screen Share N...

Страница 81: ...play will use when starting The iQ embedded experience is the default input This option is not available for SMART Board MX series displays System Advanced Pen Touch Settings Touch controller firmware...

Страница 82: ...m energy savings but wakes up slower This option is more energy efficient This option is the default for displays in the EU For information about the display s energy saving modes see About energy sav...

Страница 83: ...kers This will be fixed in a future system software release This option is not available for SMART Board MX series displays System Auto Brightness On Off Enables or disables the automatic brightness a...

Страница 84: ...448 Sets the overall green of the image This option is not available for SMART Board MX series displays System Blue 0 448 Sets the overall blue of the image This option is not available for SMART Boa...

Страница 85: ...views when there is no signal This option is not available for SMART Board MX series displays System Audio Audio In These options are available for SMART Board 6000S V3 models only Volume Range slider...

Страница 86: ...ider all the way to the left to have all audio from the left speaker Drag the slider all the way to the right to have all the audio from the right speaker This option is not available for SMART Board...

Страница 87: ...nt language for the on screen display menu for SMART Board MX series displays see Appendix B Adjusting display settings on page 94 User Ink To Text Language Languages Sets the language for converting...

Страница 88: ...ice On Off Enables or disables saving logs to a USB drive This option allows the temporary iQ system log files to survive a system restart at the cost of some device storage space System Log Levels N...

Страница 89: ...A View installed security certificates N A System View root CA certificates N A N A N A System Automatic inactivity log out Disabled 1 hour 8 hours 12 hours Automatically logs a user off after a time...

Страница 90: ...changes to Apply update now The display must be connected to the internet to check for system software updates or a USB drive with the system software update file is connected to the display N A Remo...

Страница 91: ...guration EDU iQ Education iQ experience ENT iQ Enterprise iQ experience ENT NoiQ Enterprise display only configuration without iQ Shows the display s iQ system configuration N A N A Firmware Details N...

Страница 92: ...trol who can invite participants When moderator mode is on participants must be invited to present their screens Turning on creates a new session System Network Connections Values Function Notes User...

Страница 93: ...urity Values Function Notes User or system setting Lock settings Enable Disable Default is disabled Settings can be locked to prevent unwanted changes If enabled you will be prompted to enter and conf...

Страница 94: ...l Exiting the display s settings Tap Exit OR press the Menu button on the front control panel Network Option Values Function Notes Ethernet Ethernet Enable Disable Enables or disables connecting to a...

Страница 95: ...on screen keyboard or connect a USB keyboard to the Display USB Type A connector on the front connector panel to enter information Network status N A Shows information about the display s current net...

Страница 96: ...When a time interval is selected the display s screen will turn off even if the connected computer or device is still on If the iQ experience is selected the display s screen will not turn off when a...

Страница 97: ...display from low power state soft off Default is Disabled HDMI connector number EDID version Default EDID 1 4 EDID 2 0 Sets the HDMI EDID version of the display s active HDMI connector to Default EDID...

Страница 98: ...ay N A Local storage N A Shows how much storage memory is available and how much is currently in use N A Resolution N A Shows the display s current screen resolution N A Android N A Shows the current...

Страница 99: ...reeze commands 107 Screen shade commands 108 Volume commands 108 Mute commands 108 Firmware version commands 108 Model number commands 109 Serial number commands 109 Part number commands 109 Asynchron...

Страница 100: ...ou can use to manage SMART Board interactive displays with iQ and devices running Windows Chrome OS Android and iOS operating systems For more information see SMART Remote Management Configuring the s...

Страница 101: ...rompt to indicate that the display can now accept commands Note o If you re using a terminal application on a computer pressing ENTER should send a carriage return character CR but may also send a lin...

Страница 102: ...ettings using the room control system send a command after the command prompt send a carriage return character or press ENTER and then wait for the response from the display Responses are preceded by...

Страница 103: ...ther command until you receive the response and the next command prompt If no command prompt is present send a carriage return character CR to the display If the display is ready to receive commands i...

Страница 104: ...me by 15 set volume 15 volume 55 Power state commands Get command Set command Response get powerstate set powerstate Value Where Value is one of the following l on l ready l standby l powersave Note I...

Страница 105: ...e is the default energy saving mode for displays set to a non EU location Note The EU uses networked standby to describe this power state POWERSAVE The screen is off and the display is a very low powe...

Страница 106: ...th USB Type C connectors input Value Where Value is one of the following l hdmi1 l hdmi2 l hdmi3 l vga1 l ops1 l usbc1 l android Brightness commands Get command Set command Response get brightness set...

Страница 107: ...wing l on l off Volume commands Get command Set command Response get volume set volume Value Where Value is one of the following l Value l Value l 0 100 volume Value Where Value is a number between 0...

Страница 108: ...Where Value is the serial number Part number commands Get command Response get partnum partnum Value Where Value is the part number including the revision Asynchronous messages The display sends an a...

Страница 109: ...ion input Value Where Value is one of the following l hdmi1 l hdmi2 l hdmi3 l vga1 l ops1 l android Brightness brightness Value Where Value is a number between 5 and 100 Freeze frame videofreeze Value...

Страница 110: ...g the display using RS 232 isn t working as expected l Make sure all the cable connections are secure l Restart the display and the remote management system See Turning off turning on and resetting th...

Страница 111: ...ram on your computer to the display s room control input and remotely select video inputs change power and sleep states and get information about the display s current settings such as current input s...

Страница 112: ...can accept commands If the command prompt isn t received send a carriage return character 0x0d to the display press ENTER on your keyboard if you re using a terminal emulation program on your compute...

Страница 113: ...characters Program a connected control system to ignore the unexpected data characters and only send commands after it receives the command prompt If you haven t disabled Power saving mode you ll see...

Страница 114: ...until you receive the response and the next command prompt To identify the current value of a setting Use a get command This example shows how to get the display s current volume setting get volume vo...

Страница 115: ...message add spaces around the operator symbol SOFT OFF low power state The screen is in a low power state soft off and won t respond to RS 232 commands Disable Power saving mode to prevent the displa...

Страница 116: ...ATEON or UPDATEREADY state it might not change power states after it receives the command powerstate Value Where Value is one of the following l on l ready l updateon l updateready get input set input...

Страница 117: ...ion get serialnum serialnum Value Where Value is the display s serial number Note If multiple displays are connected the response includes the serial numbers for all displays separated by commas get p...

Страница 118: ...y with your organization s SMART Remote Management account When you enroll one of these displays you can use SMART Remote Management to centrally control features and settings for the display such as...

Страница 119: ...d to channels 1 through 13 Caution i the device for operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems i...

Страница 120: ...s tre co implant s ou exploit s conjointement avec une autre antenne ou metteur EU declaration of conformity Hereby SMART Technologies ULC declares that the radio equipment type Interactive displays m...

Страница 121: ...smarttech com kb 171555 SMART Technologies smarttech com support smarttech com contactsupport...

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