C H A P T E R 5
Troubleshooting your interactive whiteboard system
32
Projector
Power light
Projector
Service light
Pen tray Select
button status
light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Solid green
Off
Off
N/A
None
There’s an issue with the
connections between the
interactive whiteboard and the other
components of the system.
Solid amber
Flashing red
N/A
None
N/A
There’s an issue with the projector
lamp.
Off
Flashing red
Off
None
None
The projector’s operating
temperature has been exceeded.
“Fan Failure”, “Lamp Failure” or
“Colour Wheel Failure” message
appears
Off
Solid red
N/A
None
N/A
There’s an issue with the
projector’s fan or colour wheel.
“Fan Failure”, “Lamp Failure” or
“Colour Wheel Failure” message
appears
Off
Off
Off
None
None
The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the
circuit breaker is off).
Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board
M600 series
interactive
whiteboard
user's guide
).
Resolving operation issues
To resolve operation issues, complete the following tasks:
l
Confirm that all cables are securely connected to the back of the pen tray, computer and
control module.
l
Perform the calibration procedure documented in the SMART Board
M600 series
interactive
whiteboard
user's guide
).
l
Reset the interactive whiteboard system by disconnecting the power cable from the wall
socket and then connecting it.
l
If necessary, complete additional troubleshooting with the guidance of SMART Support
using SMART Board Diagnostics.