SMART Board 7000R Pro Series, Руководство по установке и обслуживанию

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Chapter 5
smarttech.com/kb/171538 50
Chapter 5: Troubleshooting
The display isn’t turning on 50
The display is turning on when it shouldn’t 51
The screen is blank or there’s a problem with the image on the screen 51
There’s no sound or there’s a problem with the sound 53
Touch isn’t working as expected 54
The pens and erasers aren’t working as expected 54
The Wi-Fi module isn’t working as expected 55
iQ apps aren’t working as expected 55
SMART software on connected computers isn’t working as expected 56
The SMART OPS PC module isn’t working as expected 56
Contacting your reseller for additional support 56
This chapter explains how to resolve a variety of common issues with the display. If the symptoms you’re
encountering aren’t covered below or the solutions to the symptoms don’t work, refer to the SMART
knowledge base for additional troubleshooting information
community.smarttech.com/s/topic/0TOU0000000kAJ0OAM/interactive-displays
The display isn’t turning on
Symptom Troubleshooting steps
The power light isn’t lit.
l
Make sure the power cable is securely fastened to the power outlet and the display.
NOTE
If the power cable is connected to a power bar, make sure the power bar is securely
fastened to the power outlet and turned on.
l
Make sure the switch beside the AC power inlet is in the ON (I) position.
l
Make sure the power outlet is working by testing it with a different device.
l
Make sure the power cable is working by testing it with a different device.