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11 Troubleshooting

SMA Solar Technology AG

Operating manual

STP8-10-3AV-40-BE-en-12

Event number

Message, cause and corrective measures

10118

Parameter upload complete

The configuration file was loaded successfully.

10248

[Interface]: network busy

The network is busy. Data exchange between the devices is not at an optimum
and is greatly delayed.

Corrective measures:

• Increase the query intervals.
• If necessary, reduce the number of devices in the network.

10249

[Interface]: network overloaded

The network is overloaded. There is no data exchange between the devices.

Corrective measures:

• Reduce the number of devices in the network.
• If necessary, increase the data query intervals.

10250

[Interface]: package error rate [ok / high]

The package error rate has changed. If the package error rate is high, the net-
work is overloaded or the connection to the network switch or DHCP server
(router) is disturbed.

Corrective measures if the package error rate is high:

• Ensure that with an Ethernet connection, the network cable and the

network connector are not damaged and that the network connectors are
correctly plugged.

• If necessary, increase the data query intervals.
• If necessary, reduce the number of devices in the network.

10251

[Interface]: communication status goes to [OK / Warning / Error /
Not connected]

The communication status to the network switch or DHCP server (router) has
changed. An additional error message may be displayed.

Содержание SUNNY TRIPOWER 10.0

Страница 1: ...SUNNY TRIPOWER STP8 10 3AV 40 BE en 12 Version 1 2 ENGLISH Operating manual SUNNY TRIPOWER 8 0 10 0 ...

Страница 2: ...ome statutes and thus the above exclusion may not apply Specifications are subject to change without notice Every attempt has been made to make this document complete accurate and up to date Readers are cautioned however that product improvements and field usage experience may cause SMA Solar Technology AG to make changes to these specifications without advance notice or per contract provisions in...

Страница 3: ... of Delivery 14 4 Product Overview 15 4 1 Product Description 15 4 2 Symbols on the Product 16 4 3 Interfaces and Functions 17 4 4 LED Signals 19 4 5 System Overview 21 4 5 1 Circuitry Overview 22 4 5 2 Communication Overview 23 5 Mounting 24 5 1 Requirements for Mounting 24 5 2 Mounting the product 26 6 Electrical Connection 28 6 1 Overview of the Connection Area 28 6 2 AC Connection 28 6 2 1 Req...

Страница 4: ...52 8 2 Logging In and Out of the User Interface 53 8 3 Start Page Design of the User Interface 55 8 4 Activating the Smart Inverter Screen 57 8 5 Starting the Installation Assistant 58 8 6 Activate WPS Function 59 8 7 Switching WLAN On and Off 59 8 8 Switching the Dynamic Power Display Off 60 8 9 Changing the Password 61 8 10 Changing Operating Parameters 61 8 11 Configuring the Country Data Set 6...

Страница 5: ...m for Ground Faults 89 11 4 Problems with streaming services 93 12 Decommissioning the Inverter 94 13 Technical Data 97 13 1 DC AC 97 13 1 1 Sunny Tripower 8 0 10 0 97 13 2 General Data 99 13 3 Climatic Conditions 100 13 4 Protective Devices 100 13 5 Equipment 100 13 6 Torques 100 13 7 Data Storage Capacity 101 14 Contact 102 15 EU Declaration of Conformity 105 ...

Страница 6: ... devices and installations Knowledge of all applicable laws standards and directives Knowledge of and compliance with this document and all safety information 1 3 Content and Structure of this Document This document describes the mounting installation commissioning configuration operation troubleshooting and decommissioning of the product as well as the operation of the product user interface You ...

Страница 7: ...ribing activities to be performed by qualified persons only 1 6 Typographies in the Document Typography Use Example bold Messages Terminals Elements on a user interface Elements to be selected Elements to be entered Connect the insulated conductors to the terminals X703 1 to X703 6 Enter 10 in the field Minutes Connects several elements to be selected Select Settings Date Button Key Button or key ...

Страница 8: ... services through SMA Inverter Technical Information Efficiency and Derating Efficiency and derating behavior of the SMA inverters Technical Information Parameters and Measured Values Overview of all inverter operating parameters and their configura tion options Technical Information SMA and SunSpec Modbus Interface Information on the Modbus interface Technical Information Modbus parameters and me...

Страница 9: ...eleased by SMA Solar Technology AG and the grid operator Use SMA products only in accordance with the information provided in the enclosed documentation and with the locally applicable laws regulations standards and directives Any other application may cause personal injury or property damage Alterations to the SMA products e g changes or modifications are only permitted with the express written p...

Страница 10: ...e to electric shock Do not touch non insulated parts or cables Disconnect the product from voltage sources and make sure it cannot be reconnected before working on the device Do not disconnect the DC connectors under load Wear suitable personal protective equipment for all work on the product DANGER Danger to life due to electric shock when live components are touched on opening the product High v...

Страница 11: ...protection When laying the network cable outdoors ensure that there is suitable surge protection at the network cable transition from the product outdoors to the network inside the building The Ethernet interface of the inverter is classified as TNV 1 and offers protection against overvoltages of up to 1 5 kV WARNING Danger to life due to fire or explosion In rare cases an explosive gas mixture ca...

Страница 12: ... device results in death or lethal injuries due to electric shock Only use measuring devices with a DC input voltage range of 1000 V or higher CAUTION Risk of burns due to hot enclosure parts Some parts of the enclosure can get hot during operation Touching hot enclosure parts can result in burn injuries During operation do not touch any parts other than the enclosure lid of the inverter CAUTION R...

Страница 13: ...cordance with Regulation EU 2016 631 valid from April 27 2019 To comply with the EU grid connection requirements valid from April 27 2019 the names and units of grid parameters were changed This change is valid from firmware version 3 00 00 R if a country data set for fulfilling the EU grid connection requirements valid from 2019 04 27 is set Names and units of grid parameters for inverters with f...

Страница 14: ...cket C 3 Pan head screw M5x12 D 3 Positive DC connector E 3 Negative DC connector F 6 Sealing plug G 1 AC connector H 1 RJ45 protective sleeve swivel nut cable support sleeve threaded sleeve I 1 WLAN antenna J 1 Quick reference guide with password label on the rear side The label contains the following information PIC Product Identification Code identification key for registering the system in Sun...

Страница 15: ...asy connec tion to the inverter s user interface via WLAN D Type label The type label clearly identifies the product The type label must remain per manently attached to the product You will find the following information on the type label Device type Model Serial number Serial No or S N Date of manufacture Identification key PIC for registration in Sunny Portal Registration ID RID for registration...

Страница 16: ...of the inverter Prior to performing any work on the inverter disconnect it from all voltage sources as described in this document Observe the documentation Observe all documentation supplied with the product Observe the documentation Together with the red LED this symbol indicates an error Inverter Together with the green LED this symbol indicates the operating state of the in verter Data transmis...

Страница 17: ...lies with the Moroccan safety and EMC requirements for electronic products 4 3 Interfaces and Functions The product is equipped with the following interfaces and functions User interface for monitoring and configuration The product is equipped as standard with an integrated webserver which provides a user interface for configuring and monitoring the product The product user interface can be called...

Страница 18: ...ta Manager or distributing the inverters over several systems If there is an existing WLAN or Ethernet connection you can directly access your visualized system via the web browser on your end device WLAN connection to SMA 360 app The product has a QR code By scanning the QR Code attached to the product via the SMA 360 app access to the product is established via WLAN and the connection to the use...

Страница 19: ...x uses an intelligent MPP tracking system to determine the operating point with the highest output during shading conditions With SMA ShadeFix inverters use the best possible energy supply from the PV modules at all times to increase yields in shaded systems SMA ShadeFix is enabled by default The time interval of SMA ShadeFix is usually six minutes This means that the inverter determines the optim...

Страница 20: ... can switch off the dynamic power display via the green LED The green LED is off The inverter is not feeding into the utility grid The red LED is glowing Event occurred If an event occurs a distinct event message and the corresponding event number will be displayed in addition on the product user inter face or in the communication product e g SMA Data Manager The blue LED flashes slowly for approx...

Страница 21: ...ology AG Operating manual STP8 10 3AV 40 BE en 12 21 4 5 System Overview SUNNY HOME MANAGER SMA ENERGY METER SUNNY PORTAL CUSTOMER SYSTEM SMA STORAGE SYSTEM UTILITY GRID Alternating current SMA PV SYSTEM Solar energy Communication LOADS ...

Страница 22: ...ANAGER SMA ENERGY METER 3 3 3 230 V 16 A 3 TS4 R SUNNY TRIPOWER max 63 A max 32 A max 50 A SECURE POWER SUPPLY PV MODULE BATTERY Cabel DC Cabel DC LOAD UTILITY GRID Control cable Grounding conductor Line conductor Neutral conductor DISTRIBUTION BOARD GRID CONNECTION POINT with energy meter of the grid operator Figure 3 Circuitry overview example ...

Страница 23: ... 23 4 5 2 Communication Overview SUNNY PORTAL SUNNY HOME MANAGER SMA ENERGY METER SUNNY BOY STORAGE GATEWAY 1 60 1 3 TS4 R 1 60 SMA BACKUP UNIT CONTROLLER SUNNY TRIPOWER Public Internet SWITCH INTERNET ROUTER Radio BATTERY RS485 Ethernet LAN CAN Figure 4 Design of system communication ...

Страница 24: ... page 97 The mounting location must not be exposed to direct solar irradiation If the product is exposed to direct solar irradiation the exterior plastic parts might age prematurely and overheating might occur When becoming too hot the product reduces its power output to avoid overheating The mounting location should be freely and safely accessible at all times without the need for any auxiliary e...

Страница 25: ...ints Dimensions in mm Recommended clearances If you maintain the recommended clearances adequate heat dissipation will be ensured Thus you will prevent power reduction due to excessive temperature Maintain the recommended clearances to walls as well as to other inverters or objects If multiple products are mounted in areas with high ambient temperatures increase the clearances between the products...

Страница 26: ...ameter minimum 18 mm Where necessary three screw anchors suitable for the support surface and the screws CAUTION Risk of injury due to weight of product Injuries may result if the product is lifted incorrectly or dropped while being transported or mounted Transport and lift the product carefully Take the weight of the product into account Wear suitable personal protective equipment for all work on...

Страница 27: ...sert screw anchors into the drill holes if the support surface requires them 5 Secure the wall mounting bracket horizontally using screws and washers UP 6 Hook the inverter into the wall mounting bracket When doing so the two right and left hand keys on the ribs on the rear side of the inverter must be hooked into the respective keyways in the wall mounting bracket UP 7 Ensure that the inverter is...

Страница 28: ... for an additional grounding 6 2 AC Connection 6 2 1 Requirements for the AC Connection AC cable requirements as follows Conductor type copper wire External diameter 8 mm to 21 mm Conductor cross section 1 5 mm to 6 mm Insulation stripping length 12 mm Sheath stripping length 50 mm The cable must be dimensioned in accordance with the local and national directives for the dimensioning of cables The...

Страница 29: ...d between the inverter and the circuit breaker must be fused separately Residual current monitoring unit The inverter does not require an external residual current device when operating If local regulations require the use of a residual current device the following must be observed The inverter with firmware version 3 00 05 R is compatible with type A B residual current devices that have a rated r...

Страница 30: ...onal grounding conductor that has an cross section of at least 10 mm see Section 6 2 3 page 31 This prevents touch current in the event of the grounding conductor on the AC connector bush insert failing Connection of an additional grounding conductor In some countries an additional grounding conductor is generally required In each case observe the locally applicable regulations If an additional gr...

Страница 31: ...This prevents touch current if the grounding conductor on the AC connector fails The necessary ring terminal lug and the screw are included in the scope of delivery of the inverter Additionally required material not included in the scope of delivery 1 grounding cable Grounding cable requirements Use of fine stranded conductors You can use an inflexible or a flexible fine stranded conductor When us...

Страница 32: ...ther data cables if there is no surge protection Touching live parts and cables results in death or lethal injuries due to electric shock Ensure that all devices in the same network are integrated in the existing overvoltage protection When laying the network cable outdoors ensure that there is suitable surge protection at the network cable transition from the product outdoors to the network insid...

Страница 33: ... mm Maximum cable length between two nodes when using patch cables 50 m 164 ft Maximum cable length between two nodes when using installation cables 100 m 328 ft UV resistant for outdoor use Procedure 1 DANGER Danger to life due to electric shock Disconnect the inverter from all voltage sources see Section 9 page 69 2 Unscrew the protective cap from the network port 3 Press the cable support sleev...

Страница 34: ...nverter into a local network connect the other end of the network cable to the local network e g via a router 6 4 Connecting RS485 Devices Additionally required material not included in the scope of delivery One communication cable for RS485 communication One M12 plug 4 pole Signal assignment Pin connec tor Signal TS4 Gate way Sunny We bBox Sunny Boy Control Insulated conductor color 4 3 1 2 1 GND...

Страница 35: ...way on the plug RS485 1 2 6 5 Mounting the WLAN Antenna Requirement The WLAN antenna supplied must be used Procedure 1 DANGER Danger to life due to electric shock Disconnect the inverter from all voltage sources see Section 9 page 69 2 Remove the protective cap from the jack on the inverter 3 Plug the WLAN antenna into the jack and screw tight torque 1 Nm 1 2 4 Pull on the WLAN antenna to ensure t...

Страница 36: ...ave the option of operating the DC inputs A and B in parallel and therefore of connecting several strings to the inverter RS485 A B AC A B _ _ _ Figure 9 Connection overview for normal operation RS485 A B AC A B _ _ _ _ Figure 10 Connection overview for parallel connection of the DC inputs A and B ...

Страница 37: ...2 page 37 The negative connection cables of the PV modules must be equipped with the negative DC connectors see Section 6 6 2 page 37 Use of Y adapters for parallel connection of strings The Y adapters must not be used to interrupt the DC circuit Do not use the Y adapters in the immediate vicinity of the inverter The adapters must not be visible or freely accessible In order to interrupt the DC ci...

Страница 38: ...ed in the following The procedure is identical for both connectors and The graphics for the procedure are shown for only the positive connector as an example Pay attention to the correct polarity when assembling the DC connectors The DC connectors are marked with the symbols and Figure 11 Negative A and positive B DC connectors Cable requirements Cable type PV1 F UL ZKLA USE2 External diameter 5 m...

Страница 39: ...ver blade width 3 5 mm into the clamping bracket and pry the clamping bracket open 2 1 Remove the cable and go back to step 2 1 2 5 Push the swivel nut up to the thread and tighten torque 2 Nm 6 6 3 Connecting the PV Array NOTICE Destruction of the inverter due to overvoltage If the open circuit voltage of the PV modules exceeds the maximum input voltage of the inverter the inverter can be destroy...

Страница 40: ...CE Damage to the inverter due to ground fault on DC side during operation Due to the transformerless topology of the product the occurance of ground faults on DC side during operation can lead to irreparable damage Damages to the product due to a faulty or damaged DC installation are not covered by warranty The product is equipped with a protective device that checks whether a ground fault is pres...

Страница 41: ...duct due to sand dust and moisture ingress if the DC inputs are not closed The product is only properly sealed when all unused DC inputs are closed with DC connectors and sealing plugs Sand dust and moisture penetration can damage the product and impair its functionality Seal all unused DC inputs using the DC connectors and sealing plugs as described in the following When doing so do not plug the ...

Страница 42: ... to electric shock Wear insulated gloves and use insulated tools when working on the DC connectors Ensure that the DC connectors are in perfect condition and that none of the DC conductors or DC plug contacts are exposed Carefully release and remove the DC connectors as described in the following Procedure 1 Release and remove the DC connectors To do so insert a flat blade screwdriver or an angled...

Страница 43: ...r Technology AG Operating manual STP8 10 3AV 40 BE en 12 43 5 Release the clamping bracket To do so insert a flat blade screwdriver blade width 3 5 mm into the clamping bracket and pry the clamping bracket open 2 1 6 Remove the cable ...

Страница 44: ...ter with Sunny Portal This section describes the commissioning procedure and gives an overview of the steps you must perform in the prescribed order Procedure See 1 Commission the inverter Section 7 2 page 45 2 Establish a connection to the user interface of the inverter There are various connection options to choose from for this Direct connection via WLAN Direct connection via Ethernet Connectio...

Страница 45: ...p phase of the inverter the desired firmware is being installed All three LEDs go out again after approximately 90 seconds The green LED starts to flash and if the inverter is connected via Speedwire the blue LED also starts to flash If the green LED is still flashing after some time the conditions for activating feed in operation are not yet met As soon as the conditions for feed in operation are...

Страница 46: ...kip configuration Offers the option of skipping the inverter configura tion and go directly to the user interface not recom mended D Checkbox Allows you to choose not to have the displayed page displayed again when the user interface is called up again E Configuration options Provides a selection of the various configuration op tions Configuration options On the Configuring the Inverter page diffe...

Страница 47: ...a File You can adopt the inverter configuration from a file To do this there must be an inverter configuration saved to a file Procedure 1 Select the configuration option Adopting configuration from a file 2 Select Browse and select the desired file 3 Select Import file Configuring the Installation Assistant Recommended Procedure 1 Select the configuration option Configuration with Installation As...

Страница 48: ...verter will consecutively check the reaction times for overvoltage undervoltage maximum frequency and minimum frequency The self test changes the upper and lower disconnection values for each protective function on a linear basis for frequency monitoring and voltage monitoring As soon as the measured value exceeds the permitted disconnection threshold the inverter disconnects from the utility grid...

Страница 49: ...re 1 Open the web browser of your end device enter the IP address 169 254 12 3 in the address bar and press the enter key 2 Web browser signals a security vulnerability After the IP address has been entered a message might appear indicating that the connection to the user interface of the product is not secure SMA Solar Technology AG guarantees the security of the user interface Continue loading t...

Страница 50: ... The procedure can be different depending on the end devices If the procedures described do not apply to your end device establish the direct connection via WLAN as described in the manual of your end device The following connection options ar available Connection to SMA 360 App Connection with WPS Connection with WLAN network search Connection to SMA 360 App Requirements An end device with camera...

Страница 51: ...4 Open the web browser of your end device and enter https smalogin net in the address bar The login page of the user interface is displayed 5 If the login page of the user interface does not open enter the IP address 192 168 12 3 or if your end device supports mDNS services SMA serial number local or http SMA serial number in the address bar of the web browser 8 1 3 Establishing a Connection via E...

Страница 52: ...and press the enter key 2 Web browser signals a security vulnerability After the IP address has been entered a message might appear indicating that the connection to the user interface of the product is not secure SMA Solar Technology AG guarantees the security of the user interface Continue loading the user interface The login page of the user interface opens 8 1 4 Establishing a Connection via W...

Страница 53: ...g an iOS operating system Use an end device that does not have an iOS operating system for importing and exporting files Procedure Enter the IP address of the inverter in the address bar of the web browser The login page of the user interface opens 8 2 Logging In and Out of the User Interface After a connection to the user interface of the inverter has been established the login page opens Log ont...

Страница 54: ... User user group 3 In the Repeat password field enter the password again 4 Click on Save 5 In the New password field enter a password for the Installer user group Assign a uniform password to all SMA devices to be registered in a system The installer password is also the system password 6 In the Repeat password field enter the password again 7 Click on Save and log in The Configuring the Inverter ...

Страница 55: ...8 Operation SMA Solar Technology AG Operating manual STP8 10 3AV 40 BE en 12 55 8 3 Start Page Design of the User Interface C B E F D A Figure 13 Design of the user interface s start page example ...

Страница 56: ...tus viewlet However only the higher priority event is displayed If for example there is a Warning and an Error present at the same time only the Error will be displayed Device configuration Various settings for the inverter can be made here The selection available is dependent on which user group you are logged in as and the operating system of the device with which the user interface has been cal...

Страница 57: ... various areas display information on the current status of the PV system Device status Displays whether the inverter is currently in a fault free operating state or whether there is an Error or Warning present Current power Displays the power currently being generated by the inverter Modular technology status Displays how many module technology components are available and the status of each one ...

Страница 58: ...stant A C B Figure 14 Layout of the installation assistant example Position Designation Description A Configuration steps Overview of the installation assistant steps The number of steps depends on the type of device and the additionally installed modules The current step is highlighted in blue B User information Information about the current configuration step and the setting options of the confi...

Страница 59: ...ure 1 Activate the user interface see Section 8 1 page 49 2 Log in as Installer 3 Start the installation assistant see Section 8 5 page 58 4 Select Network configuration 5 Select WPS for WLAN network button in the WLAN tab 6 Select Activate WPS 7 Select Save and next and exit the installation assistant The WPS function is activated and the automatic connection to the network can be established Act...

Страница 60: ...cal network off you can switch the WLAN function back on in accordance with the following procedure Requirement If the WLAN function was previously switched off completely the inverter must be connected to a computer or router via Ethernet Procedure To switch on the WLAN direct connection in the parameter group PV system communication WLAN select the parameter Soft access point is turned on and se...

Страница 61: ...ect Edit parameters 5 In the parameter group User Rights Access Control change the password of the desired user group 6 Select Save all to save the changes 8 10 Changing Operating Parameters The operating parameters of the inverter are set to certain values by default You can change the operating parameters to optimize the performance of the inverter This section describes the basic procedure for ...

Страница 62: ...the inverter As long as the inverter has not yet received and accepted the settings the hourglass symbol will continue to be displayed on the user interface The settings will be accepted when there is sufficient DC voltage applied and the inverter restarts As soon as the hourglass symbol appears on the user interface the settings have been saved The settings will not be lost You can log off of the...

Страница 63: ...tant 1 Open the user interface see Section 8 1 page 49 2 Log in as Installer 3 Start the installation assistant see Section 8 5 page 58 4 Select Save and continue after each step up until the step Grid management service 5 Make the settings as described in the following Make the settings for systems with external setpoint 1 Set theGrid connection point regulation to Off 2 In the tab Active power m...

Страница 64: ...ing select the entry No 8 13 Configuring the Modbus Function The Modbus interface is deactivated by default and the communication ports 502 set In order to access SMA invertes with SMA Modbus or SunSpec Modbus the Modbus interface must be activated After activating the interface the communication ports of both IP protocols can be changed For information on commissioning and configuration of the Mo...

Страница 65: ...r the MAC address of the grid operator gateway from which the inverter is to receive the control commands You will receive this value from your grid operator The receipt of control signals from the grid operator is activated 8 15 Deactivating Grounding Conductor Monitoring If the inverter is to be installed in an IT network or another grid configuration in which deactivation of the grounding condu...

Страница 66: ...al leakage currents and prevents a false triggering of the residual current device for further information see technical information Leading Leakage Currents at www SMA Solar com The basic procedure for changing operating parameters is explained in another section see Section 8 10 Changing Operating Parameters page 61 Procedure Select the parameter RCD adjustment and set it to 30 mA 8 18 Saving th...

Страница 67: ...ration from a file 6 Follow the instructions in the dialog 8 20 Updating the Firmware If no automatic update is set in the communication product e g SMA Data Manager or Sunny Home Manager or in Sunny Portal you have the option of carrying out a manual firmware update You have the following options to update the firmware Update the firmware with the existing update file via the user interface of th...

Страница 68: ...e firmware via the user interface of the inverter Requirements The inverter must be connected to the Internet Procedure 1 Open the user interface see Section 8 1 page 49 2 Log into the user interface as an Installer see Section 8 2 page 53 3 Click on Edit parameters 4 Go to Device Update 5 Select the parameter Check for update and install it and set it to Execute 6 Click on Save all The firmware i...

Страница 69: ...he measuring device due to overvoltage Overvoltage can damage a measuring device and result in voltage being present in the enclosure of the measuring device Touching the live enclosure of the measuring device results in death or lethal injuries due to electric shock Only use measuring devices with a DC input voltage range of 1000 V or higher Procedure 1 Disconnect the AC circuit breaker and secur...

Страница 70: ...are in perfect condition and that none of the DC conductors or DC plug contacts are exposed Carefully release and remove the DC connectors as described in the following 6 Release and remove the DC connectors To do so insert a flat blade screwdriver or an angled screwdriver blade width 3 5 mm into one of the side slots and pull the DC connectors out When doing so do not lever the DC connectors out ...

Страница 71: ...71 10 Cleaning the Inverter NOTICE Damage due to cleaning agents The use of cleaning agents may cause damage to the product and its components Clean the product and all its components only with a cloth moistened with clear water Ensure that the inverter is free of dust foliage and other dirt ...

Страница 72: ...at www SMA Solar com 2 Open the user interface see Section 8 1 page 49 3 Enter the PUK instead of the password into the field Password 4 Select Login 5 Call up the menu Device Parameters 6 Click on Edit parameters 7 In the parameter group User Rights Access Control change the password of the desired user group 8 Select Save all to save the changes Password assignment for inverters that are registe...

Страница 73: ...ble range and this message is still displayed contact Service 202 203 205 Grid fault The utility grid has been disconnected the AC cable is damaged or the grid voltage at the connection point of the inverter is too low The inverter has dis connected from the utility grid Corrective measures Ensure that the circuit breaker is switched on Ensure that the AC cable is not damaged and that it is connec...

Страница 74: ...t the feed in point or with a change of the monitored operating limits If the grid voltage is permanently within the permissible range and this message is still displayed contact Service 302 Active power limit AC voltage The inverter has reduced its power due to a too high grid voltage to ensure grid stability Corrective measures If possible check the grid voltage and observe how often fluctuation...

Страница 75: ...01 Grid fault The inverter has detected an excessively high proportion of direct current in the grid current Corrective measures Check the grid connection for direct current If this message is displayed frequently contact the grid operator and check whether the monitoring threshold on the inverter can be raised 701 Frequency not permitted Check parameter The power frequency is not within the permi...

Страница 76: ...or is connected to N Corrective measures Connect the neutral conductor to N 1302 Waiting for grid voltage Installation failure grid connection Check grid and fuses L or N not connected Corrective measures Ensure that L and N are connected Ensure that the circuit breaker is switched on Ensure that the AC cable is not damaged and that it is connected correctly 1501 Reconnection fault grid The change...

Страница 77: ...the LEDs Corrective measures Immediately disconnect the inverter from all voltage sources Check whether the DC voltage is below the maximum input voltage of the inverter If the DC voltage is below the maximum input voltage of the inverter reconnect the DC connectors to the inverter If the DC voltage exceeds the maximum input voltage of the inverter ensure that the PV array has been correctly rated...

Страница 78: ... not yet fulfilled Corrective measures Ensure that the PV array is not covered by snow or otherwise shaded Wait for higher irradiation If this message is displayed frequently in the morning increase the voltage limit for starting grid feed in Change the parameter Critical voltage to start feed in If this message is displayed frequently with medium irradiation ensure that the PV array is correctly ...

Страница 79: ...m operating temperature not reached The inverter will only recommence grid feed in once the temperature has reached at least 25 C 6602 6603 6604 Self diagnosis Overload The cause must be determined by the Service Corrective measures Contact the service 6801 6802 Self diagnosis Input A defective Corrective measures Check whether a string is connected to input A Contact the service 6901 6902 Self di...

Страница 80: ...d code is available 7106 Update file defective The update file is defective The update failed The inverter continues to feed in 7110 No update file found No new update file was found on the SD memory card The update failed The inverter continues to feed in 7112 Update file successfully copied 7113 The memory card is full or write protected 7201 7202 Data storage not possible 7303 Update main CPU f...

Страница 81: ...ection quality e g via WLAN repeater or establish connection with the inverter via Ethernet If this message is displayed again contact the Service 7341 Update Bootloader The inverter is performing a bootloader update 7342 Update Bootloader failed The bootloader update failed Corrective measures Retry update If this message is displayed again contact the Service 7347 Incompatible file The configura...

Страница 82: ...updating the WLAN module 7352 Update of WLAN not successful The update of the WLAN module failed Corrective measures Retry update If this message is displayed again contact the Service 7353 Update time zone database The inverter is updating the time zone database 7354 Update of time zone database not successful The update of the time zone database failed Corrective measures Retry update If this me...

Страница 83: ...uality e g via WLAN repeater or connect the inverter with the DHCP server router via Ethernet 7702 Interference device The cause must be determined by the Service Corrective measures Contact the service 8003 Active power limit Temperature The inverter has reduced its power output for more than ten minutes due to ex cessive temperature Corrective measures Clean the cooling fins on the rear of the e...

Страница 84: ...e Ensure DC supply This error can have the following causes The parameters to be changed are protected The DC voltage at the DC input is not sufficient to run the main CPU Corrective measures Enter the SMA Grid Guard code Ensure that at least the DC start voltage is available green LED is flashing pulsing or glowing 9007 Abort self test The self test Italy only was terminated Corrective measures E...

Страница 85: ... devices in the network If necessary increase the data query intervals 10250 Interface package error rate ok high The package error rate has changed If the package error rate is high the net work is overloaded or the connection to the network switch or DHCP server router is disturbed Corrective measures if the package error rate is high Ensure that with an Ethernet connection the network cable and...

Страница 86: ...nnector Corrective measures if the status is 10 Mbit Ensure that with an Ethernet connection the network cable and the network connector are not damaged and that the network connectors are correctly plugged Ensure that the DHCP server router and any network switches are signalizing correct operation 10254 Interface duplex mode goes to Full Half The duplex mode data transfer mode has changed The ca...

Страница 87: ...e that the SSID the WLAN password and the encryption method have been entered correctly The encryption method is specified by your WLAN router or WLAN Access Point and can be changed there Ensure that the WLAN router or WLAN Access Point is in range and is signalizing correct operation If this message is displayed often improve the WLAN connection by using a WLAN repeater 10285 WLAN connection est...

Страница 88: ...r If the grid operator gives his approval discuss any changes to the operating parameters with the Service 10901 Start self test xx The self test is running 10902 Uac RPro xxx V Preliminary result of the self test 10903 Uac Max xxx V Preliminary result of the self test 10904 Uac Min xxx V Preliminary result of the self test 10905 Uac Min Fast xxx V Preliminary result of the self test 10906 Fac SwM...

Страница 89: ...er ten feed in hours 29004 Grid parameters unchanged Changing the grid parameters is not possible 11 3 Checking the PV System for Ground Faults If the red LED is glowing and the event number 3501 3601 or 3701 is being displayed in the Results menu on the inverter user interface there may be a ground fault present The electrical insulation from the PV system to ground is defective or insufficient D...

Страница 90: ...ceed as follows to check each string in the PV system for ground faults Procedure 1 DANGER Danger to life due to high voltages Disconnect the inverter from all voltage sources see Section 9 page 69 2 Measure the voltages Measure the voltage between the positive terminal and the ground potential PE Measure the voltage between the negative terminal and the ground potential PE Measure the voltage bet...

Страница 91: ...und fault between the second and third PV module 100 V 100 V 100 V 100 V 100 V V 200 V 1 V 300 V 2 Test by Measuring the Insulation Resistance If the voltage measurement does not provide sufficient evidence of a ground fault the insulation resistance measurement can provide more exact results Figure 15 Schematic diagram of the measurement ...

Страница 92: ...g of the PV array The insulation resistance can only be measured with a suitable device for safe disconnection and short circuiting of the PV array If no suitable device is available the insulation measurement must not be carried out Procedure 1 Calculate the expected insulation resistance per string 2 DANGER Danger to life due to high voltages Disconnect the inverter from all voltage sources see ...

Страница 93: ...ules might not be suitable for the inverter in the present quantity 11 4 Problems with streaming services If you use the streaming service in your local network in which the inverter is also included there may be interference to the transfer of data In this case the IGMP settings of the inverter can be changed via operating parameters Contact the Service and change IGMP settings in consultation wi...

Страница 94: ...d or mounted Transport and lift the product carefully Take the weight of the product into account Wear suitable personal protective equipment for all work on the product Procedure 1 DANGER Danger to life due to high voltages Disconnect the inverter from all voltage sources see Section 9 page 69 2 CAUTION Risk of burns due to hot enclosure parts Wait 30 minutes for the enclosure to cool down 3 Unsc...

Страница 95: ...the inverter 2 1 7 Release the network cable plug and pull it out of the jack on the inverter 8 Take the cable support sleeve out of the threaded sleeve and remove the network cable from the cable support sleeve 2 1 9 Lead the network cable out of the threaded sleeve and the swivel nut 10 Screw the protective cap onto the network port 11 Unscrew and remove the antenna 1 2 ...

Страница 96: ... to secure the inverter to the wall mounting bracket TX25 15 Remove the inverter by lifting it vertically up and off the wall mounting bracket 16 Unscrew the screws for fastening the wall mounting bracket and remove the wall mounting bracket UP 17 If the inverter is to be stored or shipped pack the inverter the AC connector the DC connector the RJ45 protective sleeve the antenna and the wall mount...

Страница 97: ...t voltage 150 V 150 V Maximum input current input A 20 A 20 A Maximum input current input B 12 A 12 A Maximum short circuit current input A 30 A 30 A Maximum short circuit current input B 18 A 18 A Maximum reverse current into the PV array 0 A 0 A Number of independent MPP inputs 2 2 Strings input A 2 2 Strings input B 1 1 Surge category in accordance with IEC 60664 1 II II In accordance with IEC ...

Страница 98: ... the AC volt age 2 and AC power 50 of the rated power 3 3 Maximum output current under fault conditions 30 A 36 A Inrush current 20 of the nominal AC current for a maximum of 10 ms 20 of the nominal AC current for a maximum of 10 ms Rated power frequency 50 Hz 50 Hz AC power frequency 50 Hz 60 Hz 50 Hz 60 Hz Operating range at AC power frequency 50 Hz 45 Hz to 55 Hz 45 Hz to 55 Hz Operating range ...

Страница 99: ... category Outdoors Pollution degree outside the enclosure 3 Pollution degree inside the enclosure 2 Operating temperature range 25 C to 60 C Maximum permissible value for relative humidity condensing 100 Maximum operating altitude above mean sea level MSL 3000 m Typical noise emission 25 dB A Power loss in night mode 5 W Maximum data volume per inverter with Speed wire Webconnect 550 MB month Addi...

Страница 100: ...cordance with IEC 60721 3 2 Class 2K3 Temperature range 25 C to 70 C 13 4 Protective Devices DC reverse polarity protection Short circuit diode Input side disconnection point DC Load Break Switch AC short circuit current capability Current control Grid monitoring SMA Grid Guard 10 0 Maximum overcurrent protection 32 A Ground fault monitoring Insulation monitoring Riso 200 kΩ All pole sensitive res...

Страница 101: ...chnology AG Operating manual STP8 10 3AV 40 BE en 12 101 13 7 Data Storage Capacity Energy yields in the course of the day 63 days Daily yields 30 years Event messages for users 1024 events Event messages for installers 1024 events ...

Страница 102: ...wer Sunny High power 49 561 9522 1499 Monitoring Systems 49 561 9522 2499 Hybrid Controller 49 561 9522 3199 Sunny Island Sunny Boy Stor age Sunny Backup 49 561 9522 399 Sunny Central Sunny Cen tral Storage 49 561 9522 299 SMA Online Service Center www SMA Service com Belgien Belgique België Luxemburg Luxembourg Nederland SMA Benelux BVBA SPRL Mechelen 32 15 286 730 for Netherlands 31 30 2492 000 ...

Страница 103: ...n Keynes 44 1908 304899 SMA Online Service Center www SMA Service com Italia SMA Italia S r l Milano 39 02 8934 7299 SMA Online Service Center www SMA Service com Australia SMA Australia Pty Ltd Sydney Toll free for Australia 1800 SMA AUS 1800 762 287 International 61 2 9491 4200 United Arab Emirates SMA Middle East LLC Abu Dhabi 971 2234 6177 SMA Online Service Center www SMA Service com India SM...

Страница 104: ...t Road T Praksa A Muang 10280 Samutprakarn Thailand 63 1799866 servicepartner sma tirathai co th 대한민국 Enerone Technology Co Ltd 4th Fl Jungbu Bldg 329 Yeongdong daero Gangnam gu Seoul 06188 Korea 82 2 520 2666 Argentina Brasil Chile Perú SMA South America SPA Santiago de Chile 562 2820 2101 South Africa SMA Solar Technology South Africa Pty Ltd Cape Town 08600SUNNY 08600 78669 International 27 0 2...

Страница 105: ... 96 357 374 LVD Radio Equipment Directive 2014 53 EU 22 5 2014 L 153 62 RED Restriction of the use of certain hazardous substances 2011 65 EU L 174 88 June 8 2011 and 2015 863 EU L 137 10 March 31 2015 RoHS SMA Solar Technology AG confirms herewith that the products described in this document are in compliance with the fundamental requirements and other relevant provisions of the above mentioned d...

Страница 106: ...www SMA Solar com ...

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