2. PROBLEM: Sensing Range is too short.
CAUSE: Extended Range Sensitivity is required.
SOLUTION: Dip Switch number 4 should be in the “DOWN” (Extended
Range Sensitivity) position. Increase range by adjusting Range
Potentiometer clockwise (yellow phillips screw in blue base).
CAUSE: Faucet has Surgical Bend Gooseneck Spout.
SOLUTION: For Long Range use (recommended for Surgical Bend
Gooseneck Spout Faucet models), remove Range Jumper from
upper right hand corner of Circuit Board. Adjust Range
Potentiometer.
3. PROBLEM: Faucet activates by itself (false triggers).
CAUSE: Sensor range is set too long.
SOLUTION: Decrease range by adjusting Range Potentiometer
counterclockwise. If necessary, flip Dip Switch number 4 to
the “UP” (Reduced Range Sensitivity) position. Check
surroundings for factors that contribute to Sensor range
detection problems (bright lights, highly reflective surfaces,
sunlight, etc.).
4. PROBLEM: Faucet delivers very low flow or just a dribble.
CAUSE: Water supply stop(s) may be partially closed.
SOLUTION: Open supply stop(s) completely.
CAUSE: Debris is clogging Solenoid Filter.
SOLUTION: Shut off water. Remove, clean, and reinstall Solenoid Filter.
CAUSE: Solenoid is worn or faulty.
SOLUTION: Rebuild with ETF-1009-A Solenoid Repair Kit or replace ETF-
370-A Solenoid.
CAUSE: Debris is clogging Faucet Aerator or Spray Head.
SOLUTION: Shut off water. Remove Aerator or Spray Head (use Key if
required). Clean and reinstall Aerator or Spray Head.
5. PROBLEM: Faucet does not stop delivering water or continues to
drip after user is no longer detected (even after power to the
Module has been disconnected).
CAUSE: Solenoid Valve is installed backward.
SOLUTION: Disconnect Solenoid. Reconnect Solenoid with water flow
toward the Faucet (see arrow on Solenoid).
CAUSE: Debris is clogging Solenoid.
SOLUTION: Remove and clean Solenoid Operator. If necessary, rebuild
with ETF-1009-A Repair Kit.
CAUSE: Seat in Solenoid Valve body is damaged or pitted.
SOLUTION: Replace with ETF-370-A Solenoid.
When assistance is required, please contact Sloan Valve Company
Installation Engineering Department at:
1-888-SLOAN-14 (1-888-756-2614) OR 1-847-233-2016
Note: Remove Cover from Control Module to check diagnostic lights.
1. PROBLEM: No water is delivered when Faucet is activated.
INDICATOR: If no LED lights illuminate:
CAUSE: No electricity is being supplied to Faucet.
SOLUTION: Ensure that the main power is turned “ON.” Check all
Transformer, Sensor, Solenoid and Cable Connections. Make
sure that Transformer is supplying 24 VAC (Volts AC). If no
voltage is detected, replace Transformer.
CAUSE: There is an electrical system malfunction.
SOLUTION: Reset electrical system. Unplug Sensor Connection.
Disconnect power to circuit for ten (10) seconds. Reconnect.
INDICATOR: If the GREEN LED does NOT illuminate when power is
reconnected:
CAUSE: There is an electrical system malfunction.
SOLUTION: Reset electrical system. Unplug Sensor Connection.
Disconnect power to circuit for ten (10) seconds. Reconnect.
CAUSE: The Control Module circuit is “dead.”
SOLUTION: Replace ETF-450-A Control Module.
INDICATOR: If GREEN LED illuminates AND changes to RED when
hands are in the Sensor’s detection zone AND the RED Solenoid
LED illuminates:
CAUSE: Water supply stop(s) may be partially closed.
SOLUTION: Open supply stop(s) completely.
CAUSE: Debris is clogging Solenoid Filter.
SOLUTION: Shut off water supply. Remove, clean and reinstall Solenoid
Filter.
INDICATOR: If GREEN LED illuminates AND changes to RED when
hands are placed in the Sensor’s detection zone AND the RED
Solenoid LED flickers with a vibrating/clicking noise heard inside
the module:
CAUSE: There is a direct short in the Solenoid or Solenoid Cable.
SOLUTION: Replace with ETF-370-A Solenoid.
INDICATOR: If GREEN/RED LED illuminates AND changes to RED
when hands are NOT located in the Sensor’s detection zone BUT
the RED Solenoid LED (in upper left corner of circuit) does NOT
illuminate:
CAUSE: Sensor range is set too long and is detecting the sink.
SOLUTION: Reduce Sensor detection range.
CAUSE: Sensor is faulty.
SOLUTION: Replace Sensor.
INDICATOR: If GREEN LED illuminates BUT does NOT change to
RED when hands are placed in the Sensor’s detection zone:
CAUSE: Sensor range is set too short.
SOLUTION: Increase Sensor detection range.
CAUSE: Sensor is faulty.
SOLUTION: Replace Sensor.
Troubleshooting Guide
7
