Frequently Asked Questions
Annual Maintenance Checklist
15
How do I get replacement parts? What should I do if I have a repair problem?
Please call your local dealer that helped you purchase the bed. They should be able to help with any problem
you may have. If your original dealer cannot help you with replacement parts or repair, please contact us directly
so we may assist you at 866-852-2337.
Is there a battery backup system for beds using electricity in case of a power failure?
Yes. Battery backup systems (UPS) are available from retailers such as Staples or Office Depot. We recommend
that you purchase a UPS battery back up unit such as APC’s ES 750. This unit will give enough power to operate
the bed for a limited time. This unit has 6 battery powered outlets to provide power for other devices as well.
My child’s medical needs have changed. Can I change the foundation?
Yes. Most SleepSafe® Bed foundations can be converted to another bed. We will be glad to assist you. Give
us a call, toll-free, at 866-852-2337 for more information about SleepSafe® Bed conversions. To convert any
SleepSafe Bed foundation, you will need to purchase a Conversion Kit from SleepSafe® Beds. Insurance may
or may not cover the additional cost of the conversion kit. It may be necessary to submit another letter of
medical necessity justifying the change. You will need to make the purchase through your local DME provider of
SleepSafe® Beds.
Can I buy just a mattress?
Yes, as a replacement for a SleepSafe® Bed mattress. We do not recommend using a SleepSafe® Bed mattress
for another bed type. Our mattresses are designed and custom sized to fit inside a SleepSafe® Bed and may not
be appropriate for other beds. Safety is our number one priority and our mattresses are designed to fit snugly
within the wooden bed frame to reduce the chance of burrowing or entrapment.
How do I clean my SleepSafe® Bed?
All surfaces of a SleepSafe® Bed can be cleaned with water and mild detergent using a soft cloth. Please avoid
any abrasives and solvents.
Tighten all bolts on panels and posts.
Use provided Torx and Allen Wrenches to hand tighten. Avoid power tools.
Lubricate working components beneath the bed.
Lubricate the pins, actuators and hinges.
Clean Padding and Check Velcro
®
if bed is padded.
Use a mild detergent to gently clean surfaces, avoid abrasive cleaning
pads or sponges. Check to see that Velcro® is attached properly.
