TROUBLESHOOTING
For more updated FAQs and troubleshooting tips, visit us at www.skytex.com/support.
My touchscreen is not responding.
How do I reset the tablet?
The battery drained completely
and now it won’t turn on...
I inserted a MicroSD card. Where
are my files located?
1Mobile Market states a ‘Network
Error’ message when I attempt a
download.
My Wi-Fi says it’s ‘Disconnected’
after I attempt to connect.
Symptom
Solution
To reset, first make sure the power source is unplugged. Press and
hold the Power button for 10 seconds and then plug the power
source back in. Press the Power button for another 2-3 seconds.
To erase all data on the Tablet go to Settings > Backup & reset >
Factory Data Reset. ALL DATA WILL BE LOST.
After inserting the card, find your files in the “File Manage” application.
Go to the App tray; open ‘File Manager’, Select SD card icon to
access files.
The App requires an update to the most recent version. Visit
http://www.1mobile.com
on your Tablet’s browse and download
the updated version.
The Disconnected status means that the tablet is not connected to
any network. Make sure the correct password is entered when
connecting to your wireless network. This password could be on the
bottom of the router or a password that was created by someone
when the Wi-Fi device was originally set up.
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