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2. If the test does not start after applying the sample:
PROBABLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test with a new test strip
and a larger sample.
Defective test strip.
Repeat the test with a new test strip.
Sample applied after automatic shut-
off (3 minutes after last user action).
Repeat the test with a new test strip;
apply sample only when “ ” appears
on the display.
Defective meter.
Please call Customer Care at
1-888-315-4133 for help.
3. If the control solution test result is out of range.
PROBABLE CAUSE
WHAT TO DO
Error in performing the test.
Read the instructions thoroughly and
repeat the test again.
Did not shake the control solution
vial very well.
Shake the control solution vigorously
and repeat the test again.
Expired or contaminated control
solution.
Check the expiry date or the discard
date of the control solution.
Control solution that is too warm or
too cold.
Solution, meter, and test strips should
come to room temperature (20-
25°C) before testing.
Test strip deterioration.
Repeat the test with a new test strip.
Meter malfunction.
Contact Customer Care at
1-888-315-4133 for help.
Содержание SURETEST
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