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Troubleshooting

What’s wrong?

 

 

My remote isn’t working. 
 
 
 
 
 
 
Some/all of the buttons on my 
remote don’t work with my TV.  
 
 
My remote works with my TV but 
not with my Sky±HD box. 
 
 
It says Clashed next to a recording 
in my Sky± Planner. 
 
 
 
It says Recording interrupted in a 
recording’s programme 
information. 
 
 
One of my recordings failed. 
 
 
I can’t see future recordings 
or reminders for a particular 
programme within my Planner.

Possible reason

 

 

Your Sky±HD box may be off  
or not plugged into the mains. 
The batteries in your remote 
may be flat or an obstacle may  
be between your remote and  
your box. 
 
Someone has pressed Sky on your 
remote and you are in TV mode, or 
you need to reset your remote. 
 
Someone has pressed tv on  
your remote. 
 
 
A third programme was set to 
record, making it clash with other 
recordings. 
 
 
Someone may have interrupted 
the recording then restarted it, 
OR you may not have the right 
subscription. 
 
This could be for a number  
of reasons. 
 
The channel may no longer be 
broadcast, or the programme may 
have been cancelled or moved.

What to do now

 

 

Make sure you point your remote directly at your Sky±HD box, and that 
nothing is between the two. The remote command light on your Sky±HD 
box and on your remote should flash each time you press a remote key. 
If neither light flashes, check the batteries in your remote. 
 
 
 
Press 

tv

 on your remote to control your TV. Refer to 

Setting up and 

resetting your remote (page 77)

 in this guide to reset your remote. 

 
 
Press 

Sky

 on your remote to control your Sky±HD box. 

 
 
 
See

 When recordings clash (page 33)

 to avoid this in the future.  

Bear in mind for when you have a whole series to record using the Series 
Link function, the next episode is sometimes added to the Planner only 
when the previous episode starts recording. 
 
If you are sure the recording was not interrupted and then restarted, 
please call Sky Customer Service on the number provided in your Terms 
& Conditions document. 
 
 
To see why it failed, highlight the programme in your Planner  
and press the 

i

 button. See also 

Using your Planner (page 41).

 

 
—

99

Содержание HD box

Страница 1: ...uide designed to help you get the most from your Sky HD box Whether you need to make sure you re set up correctly or simply want to learn more about all the great things your box can do all the information you need is right here in one place ...

Страница 2: ...box An amazing piece of kit that offers you All the functionality of Sky A choice of over 50 HD channels depending on your Sky TV subscription Up to 60 hours of HD storage Follow this guide to find out more about your Sky HD box ...

Страница 3: ... reminders for programmes page 40 Using your Planner page 41 TV On Demand page 48 Contents Enjoying Sky Box Office entertainment page 56 Other services page 60 Get the most from Sky HD page 63 Your Sky HD box connections page 85 Green stuff page 90 For your safety page 94 Troubleshooting page 97 HD jargon buster page 107 Specifications page 108 1 ...

Страница 4: ...cording with Sky Recording without interrupting what you re watching 31 Recording from Sky Guide listings 32 Recording from anywhere you go 32 Recording a promoted programme 32 When recordings clash 33 Avoiding recordings being deleted 34 PIN protecting kept recordings 34 Cancelling current and future recordings 35 Deleting existing recordings 35 Undelete a recording 36 Keeping an eye on available...

Страница 5: ...ellite Feed installations 73 Your mini TV setting 74 Saving bookmarks 75 Managing and deleting bookmarks 75 Skipping to bookmarks 76 Starting playback from a bookmark 76 Setting up and resetting your remote 77 If the set up didn t work 78 Alternative set up 78 Replacing the batteries 79 Adding additional subscriptions 80 Adding channels that aren t listed in Sky Guide 81 Watching your added channe...

Страница 6: ...Overview 3 2 4 Your Sky HD box Your Sky HD remote Complete overview of what s on with Sky Guide 1 About your Sky HD box 4 ...

Страница 7: ...s you to record two programmes at once pause and rewind live TV and more Plus you can set up TV recordings remotely using your mobile or online at sky com with Remote Record so you can record the TV you love wherever you are We re always looking for ways to make improvements for our customers and as we make improvements and create new features we update the software you see on screen by sending it...

Страница 8: ...onfirms a menu option Your Sky HD box lights when Sky is recording or playing back programmes lights green when you re online using the phone line lights yellow when there s a network error lights red when the remote is used lights green when the box is on amber when the box is in standby and red when the box is off rewinds a recording or live TV stops playing back a recording records a programme ...

Страница 9: ...ording stops playback of a recording select on screen options enter channel numbers or select menu options press before entering a radio channel number turns your Sky HD box on to standby or off and turns your TV on and off sets your remote to control your Sky HD box sets your remote to control your TV shows Box Office programmes shows TV and radio listings turns your TV s sound on and off changes...

Страница 10: ...use up down and left right to highlight the item on the page shortcuts to get to a different Sky Guide page or your stored favourites press one of the coloured buttons shown at the bottom of the screen top menu use left right to highlight the option you want then press select Press to leave the screens and go back to what you were watching Use or up to jump back to the previous level e g from the ...

Страница 11: ... Sky HD box on and off 2 Your viewing card 3 Your Sky HD remote and your TV 4 Changing the volume 6 About the Now Next Later banner 5 Changing channels 7 Codes used in the programme information banner 8 Overview of Sky Guide options 9 ...

Страница 12: ...hen your Sky HD box is in standby To save power and money please put your Sky HD box into standby mode when you re not using it See Saving energy with standby page 91 to read about your Sky HD box s automatic energy saving mode Your Sky HD box must be on or in standby to be able to record programmes see Recording with Sky page 29 to read about recording programmes Your Sky HD box must be on or in ...

Страница 13: ...nt of your Sky HD box There s no need to remove the viewing card unless it s faulty or has expired Please remember these cautions Don t remove or re insert the viewing card unnecessarily Don t bend the viewing card Keep the card away from heat and sunlight Keep the card dry Never clean it with fluids use a soft dry cloth Keep the card away from small children and pets 2 Your viewing card 11 ...

Страница 14: ...HD box to the TV Press Sky to go back to controlling the Sky HD box The Sky installer should have already set up the remote for you If you change your TV you need to reset the remote to work with your new TV See Setting up and resetting your remote page 77 for details 3 Your Sky HD remote and your TV Let s get started 12 ...

Страница 15: ...ls one at a time press the channel button on your remote and wait for the channel to change If you know a channel s number you can enter it on the remote to jump straight to that channel For example enter the sequence 5 0 1 for Sky News Use the mute or vol button for volume control Change channels one a time with ch Or by channel number with the number buttons 5 Changing channels 13 ...

Страница 16: ...ress an arrow button or select to show the Now Next Later banner Press back up to remove the banner There are tips on using the banner throughout this guide most importantly What s on your favourite channels page 22 Finding out more about a programme with the i button page 25 Recording without interrupting what you re watching page 31 The banner shows you what s on now next and later 6 About the N...

Страница 17: ...r audio description page 71 W This programme is shown in widescreen For HD programmes this code won t be shown although all HD programmes are shown in widescreen Rating codes U Universal suitable for all audiences including young children PG Parental guidance is recommended Some discretion may need to be applied as to the suitability of the film for younger or impressionable children 12 Suitable f...

Страница 18: ...your reminders and recordings Demand Sky TV On Demand including pick of the week s HD TV Box Office order Sky Box Office movies sports and events Search search for a specific programme Radio listen to and record digital radio channels Interactive play games get up to date information Parental change your PIN set viewing restrictions limit spending Options set up your favourite channels turn on sub...

Страница 19: ...Watching the TV you love 1 Finding a specific channel in TV Guide 3 Choosing your favourite channels 4 What s on your favourite channels 5 Seeing what s on the HD channels 2 TV Guide Quick Links 17 ...

Страница 20: ...ecific programme 6 Identifying HD programmes 8 Going back to the channel you last watched 9 Finding out more about a programme with the i button 10 Finding and listening to radio channels Watching the TV you love 18 ...

Страница 21: ...own a page at a time by pressing ch To see what s on later on that channel keep pressing right To see what s on up to 7 days in advance on that channel use the yellow 24 Hours and blue 24 Hours buttons Radio channel numbers start with a zero for example 0101 1 Finding a specific channel in TV Guide Watching the TV you love 19 ...

Страница 22: ...full On Demand service Rentalslinks are available in Movies Sports and Music genres and will display Sky Store if you have connected a compatible set top box to your broadband router or Box Office if not Searchtakes you to Search which will be pre populated with the genre you selected TV Guide Quick Links can be turned off in the Options menu Press services for Options then press down and select t...

Страница 23: ...he Favourites tab A list of available channels appears 2 Highlight a channel you want as one of your favourites and press the yellow button Favourite A tick appears next to the channel 3 Choose up to 50 channels and press the green button Save when you re done 4 See page 22 for details on navigating to your favourites Storing your favourites activates the blue button which you can also use to find...

Страница 24: ...upting what you re watching just keep pressing the blue button The first channel you see when you press the blue button is the channel you last watched Press the blue button again to get to your favourites You can get a complete overview of what s on all your stored favourite channels with any of these shortcuts From TV Guide press the yellow button or scroll to the Favourites tab From your Planne...

Страница 25: ... watching the programme press i on your remote From the Sky Guide listings just highlight the programme and check the programme information in the top left corner In full screen mode highlight the programme and press i HD programmes are highlighted in yellow in the TV Guide listings so they re easier to spot You can find this setting in Options Customise Under Highlight Programmes Originated in HD...

Страница 26: ...me results Searching by genre You can narrow your search by searching by category for example Sports Movies or Kids Go even further and search by subgenre Press select when you re done to start the search Alternatively press back up if you want to go back to the Title field Skipping between listings to see the results The search results separate the programmes on during the next 7 days from those ...

Страница 27: ...e To find out about programmes in other parts of Sky Guide press i when you re watching a programme either live or recorded when a programme is highlighted in the Now Next Later banner with the on screen programme information banner you can use the left and right arrows to surf to any other programme to show the synopsis for that programme press i again to remove the synopsis and go back to the si...

Страница 28: ...n you see the radio channel you want to listen to You can see the entire list of radio channels as follows 1 Press box office scroll right to Radio in the top menu and press select 2 Highlight the radio channel you want and press select to tune in or press record to record the channel See Recording radio channels for more details page 38 Radio channels are also listed in TV Guide under the All Cha...

Страница 29: ...Watching the TV you love Pausing and rewinding live TV 1 Saving after pausing or rewinding live TV 2 Changing how far back you can rewind live TV 27 ...

Страница 30: ...ars next to the programme name and the recording is stored in your Planner You can choose the Instant Rewind length as follows 1 Press services for Options press down then select the Sky Set Up tab 2 Highlight Instant Rewind and select either Off 5 15 30 or 60 minutes 3 Press the green button Save Settings when you re done Remember if you rewind for 30 minutes for example your Sky HD box has to ha...

Страница 31: ... you re watching 2 Recording from Sky Guide listings 3 Recording from anywhere you go 4 Recording a promoted programme 6 Avoiding recordings being deleted 5 When recordings clash 7 PIN protecting kept recordings 8 Cancelling current and future recordings 29 ...

Страница 32: ...existing recordings 10 Undelete a recording 11 Keeping an eye on available disk space Disk space warning 12 13 Recording radio channels 14 Adding extra time to the start and end of recordings Recording with Sky 30 ...

Страница 33: ...the choice of recording this episode only or the remainder of the series Highlight Record Once or Record Series by pressing up down then press select The symbol appears next to the programme title As long as the mini TV is turned on you can also go into your Sky Guide pages and record programmes without interrupting what you re watching 1 Recording without interrupting what you re watching Or surf...

Страница 34: ...to the programme You can set your Sky HD box to record using your mobile phone tablet or online via sky com with Remote Record To find out more go to sky com remoterecord If you see a promotional advert for a future programme s and you see the green remind me option you can set up a recording for that programme or series without having to search for it in TV Guide or Now Next Later listings Press ...

Страница 35: ...re set you ll be asked to select which of the recordings to keep To cancel an existing recording and replace it with the one you ve just requested press select To cancel the recording you just requested and keep the existing one press back up To see where all the programmes overlap and choose from the programmes already booked press the red button Advanced Options In the next screen choose the rec...

Страница 36: ...mbol K Sky Guide now won t delete the recording without asking you if you re sure When you re running out of disk space programmes marked for Keep won t be deleted See Keeping an eye on available disk space page 37 for details To further protect your recordings you can request a PIN is entered before a kept programme can be deleted For details on this using your PIN and setting parental control re...

Страница 37: ...elete it only from your Planner You can Undelete programmes you ve deleted from the Deleted tab in your Planner just to the left of All See Restoring deleted recordings page 36 for details To delete a programme go to your Planner Highlight the programme you want to delete and press yellow Delete If the programme is protected by being marked Keep you re asked if you re sure you want to delete it Se...

Страница 38: ...recordings You can chose to Permanently delete or Restore recordings in the Deleted tab To Permanently delete a recording 1 Go to your Planner 2 Use the left arrow scroll to highlight the DELETED tab 3 Highlight the programme you d like to Permanently delete and press the yellow button Permanently delete To Restore a recording 1 Go to your Planner 2 Use the left arrow scroll to highlight the DELET...

Страница 39: ...matically delete recordings without warning if there s not enough disk space for a new recording This means the oldest watched programmes in your Planner will be deleted when you run out of space to make sure future recordings can be made You can change this setting as follows 1 Press services for Options press down then select the Sky Set Up tab 2 Highlight Disk Space Management and use the left ...

Страница 40: ... arrow or by keying in the number 4 Highlight Day and use the left right arrow to choose the day of the recording 5 Highlight Start Time and key in the start time of the recording with the number buttons Use the left right arrow to choose AM or PM Do the same for the End Time 6 Highlight Frequency and use the left right arrow to choose how often you want to record the channel 7 Press the yellow bu...

Страница 41: ...to add extra minutes either side of the scheduled recording as follows 1 Press services for Options press down then select the Sky Set Up tab 2 Highlight Add to Start of Recording and use the left right arrow to choose how many minutes you want to add Do the same for the option Add to End of Recording 3 Press the green button Save Settings when you re done With a sequence of recordings happening d...

Страница 42: ...gramme starts the reminder message appears Press select to tune to the programme Press record to start recording the programme Press back up to carry on with what you were watching If broadcasters change their schedule within six hours of the affected programme starting your reminders are automatically updated If you have set an On Demand programme to download go back to watch live TV then when th...

Страница 43: ...Using your Planner 1 Managing your Planner 2 Setting the Series Link function in your Planner 3 Choosing a recording to watch 4 Picking up from where you left the last recording 5 The Play symbol 41 ...

Страница 44: ...9 Slow motion 10 Stopping playback 6 Checking the remaining viewing time 7 Fast forwarding and rewinding 8 Pausing Using your Planner 42 ...

Страница 45: ...so for example the Movies tab will show all the movies you ve recorded Downloads On Demand programmes that are downloading or scheduled to download Recorded Shows recorded programmes that haven t been watched yet Deleted Shows recorded programmes that have been deleted Viewed Shows recorded programmes that have been watched even in part A Z Shows an A Z list and lets you search by programme name T...

Страница 46: ...or record a whole series as follows 1 Go to your Planner 2 Highlight a programme If it s part of a series the green option Series Link appears at the bottom of the screen 3 If you see the green option Series Link press the green button The Series Link symbol appears next to the programme If you ve set a reminder for the programme you now get a reminder before each episode If you ve marked the prog...

Страница 47: ...ing point Start plays the recording from the beginning End plays back the last 10 seconds of the recording This is handy if you want to check the whole programme was recorded Last Viewed joins the recording where it was stopped last time you watched it User Defined lets you choose where you want it to start for example press 2 to start playback two minutes into the recording Bookmark starts playba...

Страница 48: ...lay symbol appears showing how far playback is into the programme You can show this symbol at any time by pressing play The symbol disappears after five seconds Press back up to remove it more quickly To see how long you have left until the end of the recording press select to display the Now Next Later banner This shows you the remaining viewing time in minutes Press back up to remove the banner ...

Страница 49: ...gramme The pause symbol appears on screen To play a programme in slow motion press and hold play for two seconds Press play again to carry on in normal time To stop playback and go back to the channel you were watching before press stop or the Sky button To stop and go to your Planner press back up Playback also stops if you change channels or go into full screen listings such as TV Guide 8 Pausin...

Страница 50: ...About On Demand 2 Seeing what s available to watch On Demand 3 Watching a programme with On Demand 4 About your downloaded programmes 5 Managing your usage 6 Restricting On Demand viewing 7 Opting out of On Demand 48 ...

Страница 51: ... broadband yet you can still take your pick from up to 200 hours of the week s best TV On Demand To unlock the whole library including access to Catch Up content just connect your Sky HD box to your broadband router Content depends on your Sky TV subscription When connecting your Sky HD box to your broadband router via WiFi please ensure you have enabled security on your wireless network and that ...

Страница 52: ...elect your chosen channel to see a list of all the programmes available 3 Once you ve selected a genre you ll be able to choose from categories including most popular and recently added or to see a full list of programmes in that genre select all 4 In the menu use the up down or left right arrows to highlight a programme To see a complete list of programmes available in the category press the yell...

Страница 53: ...tly added programmes appear at the top of the list 3 In the list use the up down or left right arrows to highlight a programme A summary of the programme appears in the top left of the screen 4 Press the i button for more detailed programme information 5 If available press the blue button View Trailer to show a mini trailer 6 Press select to watch the programme or press record to save it to your P...

Страница 54: ...oadband connection and can be affected by other internet usage in your home Step 1 Step 2 Step 3 Step 4 Amount downloaded You can carry on watching live TV whilst you re downloading and a handy pop up feature lets you know when your programme is ready to watch You can see how much has been downloaded so far in the programme summary area If you can see the symbol you can start watching straight awa...

Страница 55: ...ad first If you want to switch the order of downloads just press the green button to prioritise a programme Remember all On Demand downloads contribute to any monthly broadband usage allowance you may have We recommend that you check the programme size before you start a download by pressing i in the programme synopsis screen You can also check your monthly usage with your broadband provider Go to...

Страница 56: ... 15 before 8pm 12 before 8pm PG if a PIN has been set up for this rating U if a PIN has been set up for this rating Your PIN will still be required to watch On Demand programmes whatever time you watch them if they were originally scheduled to be broadcast after the 8pm or 9pm watershed You can turn off the pre watershed PIN option for On Demand and all your recorded programmes To do this 1 Press ...

Страница 57: ...button Save Settings when you re done 5 A confirmation message appears asking if you are sure you want to disable On Demand Please note The confirmation message only appears when turning the Enable On Demand Showcase setting off No message is displayed when turning Broadband Network Connection off 6 Press select to confirm On Demand Showcase programmes will be removed from your Sky HD box and new ...

Страница 58: ...joying Sky Box Office entertainment 1 Ordering Box Office programmes 2 Choosing a start time that suits you 3 Watching Box Office programmes 4 Paying for Box Office programmes 5 Ordering over the phone 56 ...

Страница 59: ...hase it now or to set a reminder for later OR press record to store it in your Planner so you can watch it later 6 Follow the instructions on screen you may be asked to select a start time and or enter your PIN To watch a Sky Box Office programme before its normal watershed time you need to enter your PIN The times are shown below programme rating when PIN is needed 18 before 9pm 15 before 8pm 12 ...

Страница 60: ...ime slot You can also watch movie rentals On Demand with the Sky Store Choose from over 1 000 movies to rent instantly through your Sky HD box with prices starting from just 99p They re ready to watch when you want To enjoy Sky Store you ll need to connect your Sky HD box to your broadband router Once connected press the red button in your TV Guide and you ll find the Sky Store tab in your On Dema...

Страница 61: ...u like To check the amount of time you have left to watch a recording just highlight it in your Planner and press the i button You can also check out the disk space used or needed for the recording Charges for Sky Box Office programmes booked via your remote appear on your account at the next available payment date If you don t watch any part of the programme you won t be charged for it and it wil...

Страница 62: ...Other services 1 Going interactive 2 Playing games 3 Teletext 60 ...

Страница 63: ...you see the symbol usually red Some interactive services may need a phone line connection There is no charge for using the interactive Sky Customer Service screens but from there you can get to other interactive services that may be subject to charges You ll be informed about these changes before connecting Some games available under interactive are free of charge however online games may be subje...

Страница 64: ...ing a channel Remember your Sky remote must be set up for use with your TV See Setting up and resetting your remote page 77 Use these buttons on your remote to control teletext Button Function text Enters text mode also exits text on some TVs back up Comes out of text mode 0 9 Text page number entry i information Text reveal select Text hold colours Fastext function From the teletext service press...

Страница 65: ... of charged services 8 PIN protecting kept programmes 9 Restricting programmes in your Planner 10 Entering a PIN for pre watershed playback 11 Turning off PIN controlled restrictions 12 Sharing your Sky HD box 13 Watching TV with subtitles or audio description 14 Finding subtitled or audio described programmes 16 Your mini TV setting 15 Important information for customers with a single satellite f...

Страница 66: ...ing up and resetting your remote 22 If the set up didn t work 23 Alternative set up Replacing the batteries Adding additional subscriptions Adding channels that aren t listed in Sky Guide Watching your added channels Changing the picture settings Copying programmes to video DVD Changing how the Circular Playback Display works 24 25 26 27 28 29 30 64 ...

Страница 67: ...ber to get into the Parental Control screens Change your PIN to a personal secret number that you ll remember easily Once you ve selected the Parental Control option scroll to the Change PIN tab and press select Now key in a new four digit number You ll have to enter it twice You can change your PIN from this screen whenever you want Keep your PIN secret to make it effective Once it s set you can ...

Страница 68: ...grammes so anyone who wants to watch them has to enter the PIN This is especially useful for programmes in your Planner as well as Box Office and On Demand programmes which are available outside the normal schedule 1 Go to Parental Control Viewing 2 Highlight the appropriate rating and press the red button Restrict on your remote A padlock symbol appears next to the category you choose as well as ...

Страница 69: ...when you re done You can help prevent Sky Box Office and Sky Store programmes being bought without your permission or prevent the use of interactive services that demand a call charge 1 Go to Parental Control Other 2 Highlight PIN Entry Before Going Online and use the left right arrow to choose ON Now anyone who wants to use the phone line within an interactive service subject to a call charge has...

Страница 70: ...a kept recording has to enter the PIN first 3 Press the green button Save Settings when you re done To turn these settings off just select OFF in step 2 above You can lock programmes stored in your Planner to avoid them being played back without your permission 1 Go to your Planner 2 Highlight the programme you want to restrict 3 If necessary press left right until you can see the red option Lock ...

Страница 71: ...ress select Highlight PIN on Pre Watershed Playback and select OFF Press green to save your settings There is a quick way to turn your PIN restrictions off and on without having to go into each screen 1 Go to Parental Control Change PIN 2 Press the blue button Turn off PIN restrictions The tabs Viewing Channel and Other are dimmed out meaning the PIN restrictions you specified under those options ...

Страница 72: ...re connected to the same wireless network If you d like to prevent the Sky app from connecting and controlling your Sky HD box you can turn this setting off 1 Go to Parental Controls Sharing 2 Highlight Share what s on this box and use the left right arrows to choose OFF 3 Press the green button Save Settings when you re done To turn this setting back on at any time just select ON in step 2 above ...

Страница 73: ... settings in the Options menu 1 Press services for Options press down then select the Subtitles tab 2 Press the down arrow to highlight Subtitles or Audio Description use the left right arrow to choose ON then press the green button Save Settings With the selection of automatically received On Demand programmes and recorded programmes if you turned on audio description at the time of recording it ...

Страница 74: ...ighted Programmes and use the left right arrow to choose Audio Description or Subtitles This means programmes that have subtitles or an audio description are shown clearly with a white highlight in TV Guide and Sky Box Office this does not apply to On Demand 3 Highlight Beep on Audio Description and use the left right arrow to choose ON This means when you tune to a programme with an audio descrip...

Страница 75: ...Top Menu then the right arrow once so that Settings is highlighted 3 Now press select to highlight the Picture tab 4 Press 0 1 select in quick succession to enter the Installer menu 5 The Set Up tab will then be highlighted within the Installer menu Press down to highlight Single Feed Mode within the menu 6 Press the right arrow once to turn Single Feed Mode to ON 7 Press the green button to Save ...

Страница 76: ...nd mutes the programme audio To turn your mini tv off 1 Press services for Options press down then select the Customise tab 2 Under Mini TV Mode press left right to choose OFF The mini TV disappears and the programme audio is muted 3 Press the green button to confirm Save Settings Sky Guide page with mini TV disabled 74 ...

Страница 77: ...on when you re playing it back A list of bookmarks appears showing their place in the programme Highlight a bookmark to see a short reminder clip of 10 seconds To play the recording from the highlighted bookmark press select To remove the highlighted bookmark press the yellow button Delete If the programme is PIN protected you ll need to enter the PIN to see the bookmark clip See Having more contr...

Страница 78: ...he Playback screen press the left right arrow until you see Bookmark followed by its place in minutes from the start of the programme Keep pressing the arrow to see each bookmark and its place in the programme 4 Press select or play when you see the bookmark you want Playback starts at that bookmarked point in the programme Get the most from Sky HD 19 Skipping to bookmarks Choose the starting poin...

Страница 79: ...ible settings for the code you used Check you have the right code and start again at step 1 7 Turn your TV back on and press the tv guide button on your remote The TV Guide screen appears meaning the remote settings have been reset Brand Code Aiwa 0406 Akai 0098 Akura 0042 Alba 0043 Amstrad 0063 Baird 0117 Bang Olufsen 0118 BPL 0115 Beko 0125 Beon 0899 Brionvega 0147 Bush 0157 Crown 0225 Daewoo 00...

Страница 80: ...pecific model code instead of the brand code as follows 1 First you need to check the model code for your TV press interactive press down then select Sky Customer Service Select Programme Your Remote and follow the relevant options until you get to the model code for your model number Make a note of the code 2 Point the remote away from the TV and Sky HD box and press the tv button 3 Press and hol...

Страница 81: ...ld be taken to a special environmentally friendly collection point Replace the batteries as follows 1 Remove the battery cover by pushing up the catch and sliding the cover away 2 Carefully remove the old batteries 3 Put the new batteries in matching the marks and 4 Put the cover back on sliding the top part in and making sure the catch clicks into place 5 If you left your remote without charged b...

Страница 82: ...ress down then select the Contact Us tab This list includes specific numbers for Sky and Sky HD When you call please have your system information available as we will need this to deal with your problem To find this information press services scroll right and select Settings then select the Details tab Remember for online help go to the Customer Support pages of sky com help 80 ...

Страница 83: ...n then select the Add Channels tab 2 Enter the information you want and press the yellow button Find Channels 3 After a moment a selection of channels received by your Sky HD box appears Some may be in addition to those in your Sky Guide 4 For each new channel you want to store highlight the channel and press the yellow button Store Channel A tick appears next to the channel name 5 When you re don...

Страница 84: ...d be Otherwise you can change your HD picture settings to find the ideal resolution output You can change the resolution setting as follows 1 Press services scroll right and select Settings then select the Picture tab 2 Highlight HD Resolution Output and use the left right arrow to choose from Automatic this is the default and recommended setting 576 which is for programmes other than HD only 720p...

Страница 85: ...ded programme you want to copy 4 Press left right until you see the Copy option at the bottom of the screen 5 Press the green button Copy You can select as many programmes as you like 6 When you ve made your choice press select 7 Press record on your video DVD recorder then press select again on your Sky HD remote Copying starts and after a few seconds the Copy screen appears showing you the title...

Страница 86: ...ighlight Circular Playback Display and use the left right arrow to change the setting You can choose one of three settings Standard The recording playback and or circular playback indicators light up if you re recording and or playing back programmes Off The circular indicator is turned off but the recording and or playback indicators light up if you re recording and or playing back programmes Dem...

Страница 87: ...Your Sky HD box connections 1 Basic set up 1 2 Basic set up 2 3 Connecting other devices 4 Switching on Dolby Digital audio 5 Adjusting sound synchronisation 85 85 ...

Страница 88: ...rconnections between the rear panel of your Sky HD box and your other equipment are safe extra low voltage circuits However you should always disconnect the box from the mains and turn off your TV before connecting other devices When connecting your Sky HD box to your broadband router via WiFi please ensure you have enabled security on your wireless network and that a strong password has been set ...

Страница 89: ...phone line all the interconnections between the rear panel of your Sky HD box and your other equipment are safe extra low voltage circuits However you should always disconnect the box from the mains and turn off your TV before connecting other devices When connecting your Sky HD box to your broadband router via WiFi please ensure you have enabled security on your wireless network and that a strong...

Страница 90: ...optical digital audio cable as shown on the right To make the most of listening to programmes through your audio system see Switching on Dolby Digital audio page 89 Please note some older amplifiers may not support Dolby Digital audio See your audio system s user guide for more information Mains socket HDTV Option 2 Coaxial digital audio cable Option 3 Optical digital audio cable Option 1 audio ca...

Страница 91: ... HD box to a home cinema system using one of the digital audio outputs you may find the audio and video are out of sync If this happens you can easily change the sound settings to correct the sound You can change the settings as follows 1 Press services scroll right to Settings and press select 2 Highlight Digital Audio Output Delay and press select 3 In the Digital Audio Output Delay banner use t...

Страница 92: ...Green stuff 1 Saving energy with standby 2 and Auto Standby 3 Recycling electrical and electronic products 4 Recycling packaging 5 Disposing of batteries 6 More information 90 ...

Страница 93: ...ures an energy saving mode called Auto Standby If the box is inactive throughout any two hour period between 11pm and 4am it automatically goes into standby Just before this happens if your TV is on you see a message on screen You can press back up to remove the message otherwise your Sky HD box goes into standby This does not affect any recordings you have set as the box can still perform up to t...

Страница 94: ... for reuse or recycling then send it to FREEPOST RLUT GCLR LBXK Unipart Technology Logistics Unit G Swift Park Old Leicester Road Rugby CV21 1DZ If you re a customer from the Republic of Ireland you can also send it to us for free and we ll make sure it gets reused or recycled Pack it up removing the batteries and include a note to say it s for reuse or recycling then send it to c o City Air Expre...

Страница 95: ...ve the reference levels in EC Directive 2006 66 If batteries are not properly disposed of these substances can cause harm to human health or the environment To protect natural resources and to promote material reuse please separate batteries from other types of waste and recycle them if possible through your local recycling centre For more information on recycling electrical and electronic equipme...

Страница 96: ...For your safety 1 Using equipment safely 2 Warnings and cautions 3 Mains plug and its fuse 4 Connecting to the mains supply 94 ...

Страница 97: ... Sky HD box except your viewing card into its slot Your Sky HD box is intended for use in moderate climates Do not use or store your Sky HD box in hot cold damp or dusty places In order to ensure a free flow of air around your Sky HD box allow at least 10cm of space above and on all sides especially between your Sky HD box and your TV Do not cover any ventilation holes and slots Ensure the ventila...

Страница 98: ... shock hazard which would exist if this were to be plugged into a mains socket Do not attempt to repair or modify the mains lead or plug Fit an appropriate mains plug on the lead If this plug contains a fuse it should be as described above If you are using a non fused plug an external fuse must not exceed 5A Your Sky box operates with 230V AC 50 Hz mains supply Do not connect it to a DC power supp...

Страница 99: ...evices you re using For information about HD go to sky com hd What s wrong I ve forgotten my PIN All of my recordings fail when the Sky HD box is in standby Possible reason You may be placing your Sky HD box into off mode instead of standby Off mode indicated by a red power light turns your Sky HD box off and whilst in this mode it will be unable to make any recordings What to do now You can reque...

Страница 100: ...box should be green 3 Press Sky on your remote to control your Sky HD box 1 Make sure that your cable is connected to both your HD box and your TV Refer to your TV user manual to find your input 2 Use your TV remote to scroll through the AV input options until you find the input s 3 Press Sky on your HD remote and the picture should appear If you have checked the above and still can t see anything...

Страница 101: ... a number of reasons The channel may no longer be broadcast or the programme may have been cancelled or moved What to do now Make sure you point your remote directly at your Sky HD box and that nothing is between the two The remote command light on your Sky HD box and on your remote should flash each time you press a remote key If neither light flashes check the batteries in your remote Press tv o...

Страница 102: ...ordings page 39 and change the settings back to Automatic Press services select settings then the Signal tab If you get the message Telephone line not connected you need to make sure the phone lead is connected properly If you see the message Telephone line connected try solutions A E below A Change the dialling prefix as follows 1 Press services press right to highlight Settings then press select...

Страница 103: ...elephone line from the box into the filter then follow the callback procedure below E Reconnect the phone line then follow the callback procedure below Warning please make sure you follow steps 1 5 precisely and do not make any other changes while in the Installer Set Up menu as these may have an adverse effect on your service Callback procedure 1 Press services press right to highlight Settings t...

Страница 104: ...art your Sky HD box What to do now Check the TV Guide listings to search for the channel You may not have the right subscriptions or equipment To upgrade to Sky HD call us If you re sure you have the right equipment and subscriptions to receive HD channels try following the steps under Changing the picture settings page 82 Try changing the audio delay setting See Adjusting sound synchronisation pa...

Страница 105: ...gramme now The programme has already started and you can t buy it now Your Sky subscription has expired What to do now Insert or reinsert your viewing card in the direction of the arrow The card holds all the information your Sky HD box needs to know about your subscription Check that it s your viewing card that it s in the right way up and that it s not damaged Remove your old viewing card and in...

Страница 106: ...e right subscription What to do now Try to delete some programmes from the Planner Highlight a programme you want to delete from your Planner and press the yellow button Delete First check that the telephone lead between your Sky HD box and the socket is properly plugged in If you still see the message call the number shown on your screen so you can order this programme You will not be able to acc...

Страница 107: ...ing was cancelled and restarted during the programme You tried to play pause or record a programme while you are using an interactive service What to do now Check the settings you entered were right Select another programme To view digital text press Sky to return to live programmes then press text Select a different programme to play back record If this doesn t work call Sky Customer Service on t...

Страница 108: ...nged to avoid losing your remote control settings You have entered the wrong channel number If it s an adult channel it may have been removed by parental control settings What to do now Change the batteries in your remote control as soon as possible See Replacing the batteries page 79 Select a different channel or turn off the Remove Adult Channels setting under Parental Control Adult Channels See...

Страница 109: ...e rate of up to 50 frames per second twice that of conventional TV HD TV pixel numbers range from one to two million compared to SD TV s range of 300 000 to one million As for audio HD TV receives reproduces and outputs Dolby Digital 5 1 audio This HD TV designation means that the set has an internal digital tuner decoder as well as meeting HD TV widescreen specifications HD TV sets display in 108...

Страница 110: ...isk capacity Connectors MAINS INPUT DISH INPUT 1 DISH INPUT 2 TELEPHONE LINE RS 232 AERIAL IN RF OUT 1 RF OUT 2 DIGITAL AUDIO OUT AUDIO OUT L and R USB 2 0 VCR DVD SCART TV SCART ETHERNET S VIDEO OUT 230V AC 50Hz 45W max LNB switching 13 18VDC 275mA MAX 22kHz 5kg packed 399mm x 295mm x 81mm inc rubber feet and connectors CCIR PAL System I Ch 21 to 69 factory setting is 68 5 C to 45 C 20 C to 60 C ...

Страница 111: ...nterface SATA 1 0a 4 way mini DIN Pace Mk1 and Mk2 Specifications Operating voltage Power consumption Weight Dimensions UHF modulator Operating temp range Storage temp range Hard disk capacity Connectors MAINS INPUT DISH INPUT 1 DISH INPUT 2 TELEPHONE LINE RS 232 AERIAL IN RF OUT 1 RF OUT 2 DIGITAL AUDIO OUT AUDIO OUT L and R USB 2 0 VCR DVD SCART TV SCART ETHERNET SATA S VIDEO OUT Specifications ...

Страница 112: ... V 28 115 2 kbit s max IEC 60169 2 female IEC 60169 2 male IEC 60169 2 male OPTICAL COAXIAL digital audio sockets for 5 1 surround sound Phono sockets RCA for future connectivity front and rear connectors SCART composite video in out RGB in out SCART composite video out RGB out 1 1 type A for future connectivity RJ45 IEEE802 3 10 BASE T 100BASE TX external HDD interface SATA 1 0a 4 way mini DIN Sp...

Страница 113: ...y Guide Believe in better and Series Link are trade marks owned by the British Sky Broadcasting group of companies Used under licence Sky HD remote UK Irish and Community registered design numbers GB3022129 IE20855 IE20856 CD294475 0004 to CD294475 0007 Sky HD box European patent nos 0827668 0868816 0999702 0999704 1158802 1208696 1449360 International patent publication nos 2005 074265 2006 12597...

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