Troubles Solutions
pairing connection
via Bluetooth
cannot be
completed
Other mobile device has connected before use and the mobile device
has not left as well as its Bluetooth is not off. When it connects, Bluetooth
of this device will automatically find the Bluetooth device and connect.
First, turn off Bluetooth of the connected Bluetooth devices, then the next
Bluetooth device can be found and normally paired to connect.
Volume of
playback via
Bluetooth is
small
1. After connections with mobile devices, volume of Bluetooth device is
not up but at the default output level. Turn on the mobile device output. 2.
Output volume of Bluetooth device is low itself.
connection
distance via
Bluetooth is short
Obstruction exists between mobile devices and Bluetooth device.
Remove obstructions.
connection via
Bluetooth is right,
sometimes
staccato.
1. Obstruction exists between mobile devices and Bluetooth device.
Remove obstructions. 2. Too far away from Bluetooth device to
connected mobile devices, beyond the connection range.
Shorten the distance between the Bluetooth device and mobile devices.
silent play after
connection via
Bluetooth
After connections with mobile devices, Bluetooth device audio is off. Turn
on the mobile’s output volume.
Note: If the above methods are all excluded, the device still can not work, please notify the
technician or the customer service!
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