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Technical Service Request Form
Thank you for using our products.
When you encounter any problems using the Optima Steamer, please fill out the form and email it to
.
We will be in contact with you until the issue is resolved to your satisfaction.
No
Items that should be checked basically
Remark
1
What is the serial number of the machine?
2
Ensure that water tank is filled with appropriate liquids (Tap or softened
water)
3
How many hours per day average do you operate your machine?
Continue to items below after the POWER (EMERGENCY STOP) and STEAM switches are on
4
Does the alarm beep continuously after STEAM switch is on?
5
Please check off 3 LED lights on the control panel box and let us know the indication of
them as Light on(LO), Light flashing(BK) or Off(OFF) in each blank below.
POWER Light
(Green)
WATER PUMP
RUN Light (White)
WATER TANK
Light (Yellow)
6
Is there a sudden increase of the pressure gauge over 9.5bar (137.7psi)?
7
Has any water exited from steam gun nozzle when pulling the gun trigger?
8
Is there weird sound coming from somewhere during Operation?
9
Does static electricity occur from the machine?
10
Is circuit breaker (No fuse breaker) connected with your machine
disconnected when you switch on STEAM knob?
11 Others:
Company Name
E-mail Phone