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5.4  Customer handling: card with PIN

Customer handling – card with PIN

1.

Depending on the card type, it must be inserted in the chip card reader,  
held up to the contactless reader or pulled through the magnetic swipe 
reader. If the customer uses the wrong reader for his or her card, that person 
is instructed to use the proper reader.

2.

The amount is displayed in the foreign currency and the customer is 
prompted to enter the PIN-code (4 to 6 digits) and to confirm with <OK>.  
If the amount is incorrect, the transaction can be aborted using <STOP>  

 if no purchase is made.

Timeout:

 the process will be aborted if processing does not occur within 

30 seconds.

<PIN>

3.

Payment is recorded and systematically authorised online.

4.

For chip cards, the customer will be prompted to remove the card.

Chip cards: the card must remain inserted in the chip reader throughout 
the transaction until the request to remove it  appears.

5.

A sales slip is printed out.

6.

If a copy is desired   press 1. 
If no copy is desired   press 2. 
If no button is pressed, the copy will be automatically printed out after 
10 seconds.

1 : Copy

or

2 : No copy

Содержание xenta AUTONOM

Страница 1: ...User guide xenta AUTONOM...

Страница 2: ...4 2 Transactions 16 5 Functions 17 5 1 Cashier purchase 17 5 2 Cashier manual recording of the card data 18 5 3 Customer handling card without PIN 19 5 4 Customer handling card with PIN 20 6 Methods...

Страница 3: ...erfere with electronic systems in vehicles such as car radios or secu rity devices etc Vehicles equipped with airbags An enormous force is released when airbags are activated Therefore do not place th...

Страница 4: ...quently SIX Payment Services Ltd accepts no responsi bility for the information provided in the operating instructions being current complete or correct Further more to the extent permitted under the...

Страница 5: ...wn on the display Navigation buttons You can use these three buttons to navigate through the menu up down confirm STOP button Active procedures can be stopped using this button CORR button Incorrect e...

Страница 6: ...shown on the display Navigation buttons You can use these three buttons to navigate through the menu up down confirm STOP button Active procedures can be stopped using this button CORR button Incorre...

Страница 7: ...the access point PSTN PSTN communication is active and online the connection is live If the PSTN symbol flashes the PSTN connection is active but communication between the host and the terminal is int...

Страница 8: ...and the reception strength is greater than 20 If the GSM GPRS symbol does not appear GSM GPRS is not assigned to a network or reception is too poor to set up a connection The reception strength is sup...

Страница 9: ...is a packet oriented transmission service that is used in the field of mobile telephone systems GSM Global Standard for Mobile Communications Online transaction An online transaction is always directl...

Страница 10: ...is often used in the hotel and restaurant industry In the retail business however it is unnecessary Depending on the payment function and credit card processor different minimum maximum amounts day l...

Страница 11: ...11 2 6 Technical information Operating temperature 0 C to 50 C Humidity not condensing 20 to 85 Power supply 100 240VAC 50 60Hz 0 7A...

Страница 12: ...ISDN black cable with an RJ45 plug on both ends PSTN Analog telephone cable with meter pulse filter TT83 jack Electric cable black two pole plug Always attach power cable to POS terminal The terminal...

Страница 13: ...the welcome message Subsequent initialization Should it be necessary to re initialize a device for any reason proceed as outlined on page 14 Key The following symbols are used in the descrip tions in...

Страница 14: ...re several minutes Please be patient and do not unplug the terminal STOP 5 4 Trm reset This function is only available to the service technicians and is password protected STOP 5 5 Info The terminal I...

Страница 15: ...it trx data Queries 1 Shift counter 2 Daily counter 3 TRX log info 4 Print DCC rates 5 Print last ticket Settings 1 TRM language 2 Display 3 Printer Setup 1 Configuration 2 Initialisation 3 SW update...

Страница 16: ...figuration sheet delivered with your terminal Transactions 1 Purchase 2 Phone authorised 3 Reversal 4 Credit 5 Reservation 6 Purchase reserv 7 Tip 8 Cash advance 9 Mail order 0 Other transact Other tr...

Страница 17: ...lds may differ according to the purchase type Your company data that will be printed out on the sales slip Transaction date and time Customer card information certain digits are shown with an X for da...

Страница 18: ...on is activated on your terminal you must select the desired currency Menu appears only if two or more currencies are activated Currency 2 Enter the amount and confirm with OK The amount must be separ...

Страница 19: ...r pulled through the magnetic swipe reader If the customer uses the wrong reader for his or her card that person is instructed to use the proper reader 2 Enter the amount Confirm with OK 3 Payment wil...

Страница 20: ...nd to confirm with OK If the amount is incorrect the transaction can be aborted using STOP if no purchase is made Timeout the process will be aborted if processing does not occur within 30 seconds PIN...

Страница 21: ...Phone authorised is activated 2 Phone authorised 2 If the foreign currency function is activated on this terminal then the desired currency must be selected Menu appears only if two or more currencie...

Страница 22: ...tivate the Reversal function 3 Reversal 2 Enter the terminal s password and confirm with OK See configuration sheet for the password Password 3 The amount of the last transaction is shown If the amoun...

Страница 23: ...r the password Password 3 If the foreign currency function is activated on this terminal then the desired currency must be selected Menu appears only if two or more currencies are activated Currency 4...

Страница 24: ...h a decimal point For amounts below 1 a zero 0 must be entered first Amount 4 Enter the reference number Trx Ref No and confirm with OK This can be read from the reservation sales slip Trx Ref No 5 En...

Страница 25: ...vated on this terminal then the desired currency must be selected Menu appears only if two or more currencies are activated Currency 3 Enter the Tip amount and confirm with OK The amount must be separ...

Страница 26: ...ctions are rarely used Phone order Purchase of own risk Reservation adjustment Confirm phone authentication This user guide does not therefore provide a detailed description of these procedures Follow...

Страница 27: ...rded after a shift end STOP 2 3 Daily closing m With the Daily closing function all transactions that have been made are delivered to the card processors and completed All amounts are credited to you...

Страница 28: ...s main menu using the STOP button Select the Settings function 4 You then have the following options STOP 4 1 TRM language The terminal language can be adjusted This language setting is only applicabl...

Страница 29: ...int intensity F1 reduces the print intensity F3 increases the print intensity Font size F2 modifies the font size large small STOP terminates the menu The old settings are retained and the new ones re...

Страница 30: ...y accessories with this product that are not SIX Payment Services Ltd original accessories The guarantee does not apply to errors caused by use of non original accessories Do not use any corrosive che...

Страница 31: ...Important Always connect the power supply last Terminated no line Check that the terminal is properly connected Check that the telephone line is active Status display and tool 1 Display messages must...

Страница 32: ...cover by pressing the indentation 2 Place the paper roll inside Please note the illustration on the inside of the paper compartment 3 Close the printer cover 1 2 3 9 4 Changing the paper roll Trouble...

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