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Your SiriusXM Sound Station has been designed and built to be trouble-free
but if you experience a problem, here’s some troubleshooting hints .
You can also call SiriusXM Customer Care at 866-635-2349 .
If you see this on the screen: Try this:
Initializing Network
Connecting to <wireless
network>
Error loading menu
•
The Sound Station is attempting to connect
to SiriusXM . If this message is displayed more
than one minute, make sure your network is
connected to the Internet .
To verify that you have an Internet connection,
refer to “Software Update” on page 64 and
follow the procedure . If you get the message
No
Upgrade Available
, or
New version available
,
then the Radio is connected to the Internet .
If you get the message,
Login failed
, then
you don’t have an Internet connection . Check
with your network administrator for Internet
connectivity on your network .
•
Turn your Sound Station Off and On again .
Buffering
•
The Sound Station is loading the channel
information . If this message is displayed
for more than one minute, make sure your
connection to the Internet has not been
interrupted . See
Connecting
(previous
troubleshooting item) and verify your Internet
connection .
•
Turn your Sound Station Off and On again .
Updating
•
Your Sound Station is installing a software
update . Do not turn the Sound Station off
or disconnect the power . Allow the software
update to complete .
Troubleshooting
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