R
E
P
A
I
R
45
Navico delegates serv
r ice
request to local certified dealer
Navico delegates service
request to local certified dealer
Navico’s local certified dealer
helps diagnose problem fo
f r
customer
Navico’s local certified dealer
helps diagnose problem for
customer
Dependent upon problem
1) Installation problem :
Navico’s certified dealer will
provide a quotation to Beneteau dealer to fix the
problem
2) User error or calibration :
Navico’s certified dealer
will agree with customer the cost and resolve locally
3) Third party manufacturer (eg: autopilot drive non
provided by Navico)
Navico’s certified dealer refers
enquiry back to Beneteau dealer to resolve
Dependent upon problem
1) Installation problem :
Navico’s certified dealer will
provide a quotation to Beneteau dealer to fix the
problem
2) User error or calibration :
Navico’s certified dealer
will agree with customer the cost and resolve locally
3) Third party manufacturer (eg: autopilot drive non
provided by Navico)
Navico’s certified dealer refers
enquiry back to Beneteau dealer to resolve
?
No
AFTER SALES SERVICE PROCESS