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007-4377-002
13: Troubleshooting and Diagnostics
Troubleshooting Chart
Table 13-1 lists recommended actions for problems that can occur. To solve problems that
are not listed in this table, use the SGI Electronic Support system or contact your SGI
system support engineer (SSE). For more information about the SGI Electronic Support
system, see the “SGI Electronic Support” on page 166.
Table 13-1
Troubleshooting Chart
Problem Description
Recommended Action
The system will not power on.
Ensure that the power cord of the PDU is seated
properly in the power receptacle.
Ensure that the PDU circuit breaker is on.
If the power cord is plugged in and the circuit breaker
in on, contact your SSE.
An individual brick will not power on.
Ensure that the power switch (if applicable) at the
rear of the brick is on (
1
position).
View the L1 display; see Table 13-2 if an error
message is present.
If the L1 controller is not running, contact your SSE.
Check the connection between the brick and its
power source.
The system will not boot the operating
system.
Contact your SSE.
The Service Required LED illuminates on
a CR-brick, an R-brick, an IX-brick, or a
PX-brick.
View the L1 display of the failing brick; see Table 13-2
for a description of the error message.
The Failure LED illuminates on a
CR-brick, an R-brick, an IX-brick, or a
PX-brick.
View the L1 display of the failing brick; see Table 13-2
for a description of the error message.
The green or yellow LED of a NUMAlink
port (rear of R-brick) is not illuminated.
Ensure that the NUMAlink cable is seated properly
on the R-brick and the destination brick.
The PWR LED of a populated PCI slot is
not illuminated.
Reseat the PCI card.
The Fault LED of a populated PCI slot is
illuminated (on).
Reseat the PCI card. If the fault LED remains on,
replace the PCI card.
Содержание SGI Altix 3700 Bx2
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