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007-4653-001
15: Troubleshooting
SGI Electronic Support
SGI Electronic Support provides system support and problem-solving services that
function automatically, which helps resolve problems before they can affect system
availability or develop into actual failures. SGI Electronic Support integrates several
services so they work together to monitor your system, notify you if a problem exists,
and search for solutions to problems.
Figure 15-1 shows the sequence of events that occurs if you use all of the SGI Electronic
Support capabilities.
Figure 15-1
Full Support Sequence
1
6
5
4
3
2
Customer's system
Page or e-mail
alert
Supportfolio Online
View the case
solutions
SGI global
customer support
center
Implement
solution
SGI customer and
SGI support engineer
SGI Knowledgebase
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