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MU_S01 MY22_EN - User Manual S01 MY22 (V006)
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63
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Copyright© SILENCE Urban Ecomobility
TROUBLESHOOTING
For the faults described here, it is assumed that only the final components are the cause of the problem. If the problem persists after replacing the final
component, take the scooter to the official point of sale.
All of our scooters are examined carefully before they are sent to our dealer. Incidents may appear even after the scooter is inspected. The following table
offers guidelines for identifying the problem and, if possible, repairing it yourself. If you cannot solve the problem, take the scooter to the SILENCE Official
Service Centre, so it can be inspected and repaired if needed.
INCIDENT
PROBABLE CAUSE
SOLUTION
A light/lamp is not working
(headlight, tail light, indicator
lights)
Damaged fuses. The component is
defective or the connectors are damaged.
Check the fuses and connectors, and if the problem persists, take the scooter to
the nearest official dealer.
The scooter does not
accelerate
Throttle not adjusted properly
Check the connection between the throttle and the electrical installation. Take
the scooter to the nearest official dealer.
The scooter will not start
Key not in the ignition
The scooter is charging
The battery is dead
Damaged fuses
Check that the key is in the ignition
Wait for the battery to charge and disconnect the charger
Charge the battery fully
Replace damaged fuses
If the problem persists, take the scooter to the nearest official dealer
The battery will not charge.
Battery percentage does not
increase
Problem with the battery, problem with
the charger
Power is not getting to the charger
Check the scooter-battery and scooter-mains connection (charging the battery
in the scooter)
Check the battery-mains connection (charging the battery outside the scooter)
The brakes do not work
properly (with the pads being
ok)
Incorrect tyre air pressure
The tyres are worn
Excessive or incorrectly distributed load
Air in the brake circuit
The air pressure must be checked and adjusted accordingly (as indicated in
the
” section)
Replace the tyres
Check to see whether the load is excessive. Reduce or redistribute the load
Take the scooter to the nearest official dealer
Error in the state of charge
(SoC)
The charge gauge is not synchronised with
the actual state of charge
Charge the battery fully
If the problem persists, take the scooter to your nearest official dealer
Message on screen: “0x…”
Depends on the problem
Contact your nearest official distributor