11
Technical Support and Warranty
QUESTIONS?
SIIG
’
s
Online Support
has answers! Simply visit our web
site at
www.siig.com
and click
Support
. Our online support database is
updated daily with new drivers and solutions. Answers to your questions
could be just a few clicks away. You can also submit questions online and
a technical support analysts will promptly respond.
SIIG offers a 5-year manufacturer warranty with this product. Please see
our web site for more warranty details. If you encounter any problems with
this product, please follow the procedures below.
If it is within the store's return policy period, please return the
product to the store where you purchased from. If your purchase has passed
the store's return policy period, please follow these steps to have the product
repaired or replaced.
Step 1:
Submit your RMA request.
Go to
www.siig.com
, click
Support
, then
RMA
to submit a
request to SIIG RMA. Your RMA request will be processed, if the
product is determined to be defective, an RMA
number
will be issued.
Step 2:
After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came
with the original package must be included.
• Clearly write your RMA number on the top of the returned package.
SIIG will refuse to accept any shipping package, and will not be
responsible for a product returned without an RMA number posted
on the outside of the shipping carton.
• You are responsible for the cost of shipping. Ship the product to the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at
no cost to the customer.
