7
Technical Support and Warranty
QUESTIONS?
SIIG’s Online Support has answers!
Simply visit our website at www.siig.com and click on Support.
Our online support database is updated daily with new drivers
and solutions. Answers to your questions could be just a few clicks
away. You can also submit questions online and one of our technical
support analysts will promptly respond.
A 5-year manufacturer warranty supplied with this product is
offered by SIIG, Inc. Please see SIIG website for more warranty
details. If you should happen to encounter any problems with this
product, please follow the procedures below.
If it is within the store's return policy period, please return the
product to the store where you purchased from.
If your purchase has passed the store's return policy period, please
follow these steps to have the product repaired or replaced.
Step 1:
Submit your RMA request.
Go to www.siig.com, click Support, then RMA to submit a
request to SIIG RMA. If the product is determined to be
defective, an RMA number will be issued. SIIG RMA department
can also be reached at (510)413-5333.
Step 2:
After obtaining an RMA number, ship the product.
•
Properly pack the product for shipping. All software, cable(s)
and any other accessories that came with the original package
must be included.
•
Clearly write your RMA number on the top of the returned
package. SIIG will refuse to accept any shipping package, and
will not be responsible for a product returned without an
RMA number posted on the outside of the shipping carton.
•
You are responsible for the cost of shipping the product to SIIG
at the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538
RMA #:
•
SIIG will ship the repaired or replaced product via Ground
in the U.S and International Economy outside of the U.S at
no cost to the customer.