11
Technical Support and Warranty
QUESTIONS?
SIIG
’
s
Online Support
has answers! Simply visit our web site at
www.siig.com
and click
Support
. Our online support database is updated daily
with new drivers and solutions. Answers to your questions could be just a few
clicks away. You can also submit questions online and a technical support analyst
will promptly respond.
SIIG offers a 2-year manufacturer warranty with this product. This warranty
covers the original purchaser and guarantees the product to be free of any defects
in materials or workmanship for two (2) years from the date of purchase of the
product. This warranty is not transferable and is available only to the original
purchaser of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product
having similar features and functionality) the product if defective in materials or
workmanship. This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Please see our web site for more
warranty details.
If you encounter any problems with this product, please follow the procedures
below.
A) If it is within the store's return policy period, please return the product to the
store where you purchased it.
B) If your purchase has passed the store's return policy period, please follow these
steps to have the product repaired or replaced.
Step 1:
Submit your RMA request. Go to
www.siig.com
, click
Support
, then
Request A Product Replacement
to submit a request to SIIG RMA or fax a
request to 510-657-5962. Your RMA request will be processed, if the product is
determined to be defective, an RMA
number
will be issued.
Step 2:
After obtaining an RMA number, ship the product.
•
Properly pack the product for shipping. All software, cable(s) and any
other accessories that came with the original package must be included
•
Include a copy of your original sales receipt inside the package with date of
purchase and place of purchase circled and clearly visible
•
Clearly write your RMA number on the top of the returned package. SIIG
will refuse to accept any shipping package, and will not be responsible for
a product returned without an RMA number posted on the outside of the
shipping carton
•
You are responsible for the cost of shipping to SIIG. Ship the product to the
following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
•
SIIG will ship the repaired or replaced product via Ground in the U.S. and
International Economy outside of the U.S. at no cost to the customer
