background image

7

Technical Support and Warranty

QUESTIONS?

  SIIG

Online Support

 has answers!  Simply visit our web site

at 

www.siig.com

 and click 

Support

. Our online support database is updated

daily with new drivers and solutions.  Answers to your questions could be just

a few clicks away.  You can also submit questions online and a technical support

analyst will promptly respond.
SIIG offers a 5-year manufacturer warranty with this product.  This warranty

covers the original purchaser and guarantees the product to be free of any

defects in materials or workmanship for five (5) years from the date of

purchase of the product.
SIIG will, at our discretion, repair or replace (with an identical product or

product having similar features and functionality) the product if defective in

materials or workmanship.  This warranty gives you specific legal rights, and

you may also have other rights which vary from state to state.  Please see our

web site for more warranty details.
If you encounter any problems with this product, please follow the procedures

below.
A)  If it is within the store's return policy period, please return the product to

the store where you purchased it.
B)  If your purchase has passed the store's return policy period, please follow

these steps to have the product repaired or replaced.

Step 1:

  Submit your RMA request. Go to 

www.siig.com

, click 

Support

,

then 

Request A Product Replacement

 to submit a request to SIIG RMA or

fax a request to 510-657-5962.  Your RMA request will be processed, if the

product is determined to be defective, an RMA

 

number

 

will be issued.

Step 2:

  After obtaining an RMA number, ship the product.

Properly pack the product for shipping.  All software, cable(s) and any

other accessories that came with the original package must be included.

Clearly write your RMA number on the top of the returned package.

SIIG will refuse to accept any shipping package, and will not be

responsible for a product returned without an RMA number posted on

the outside of the shipping carton.

You are responsible for the cost of shipping to SIIG.  Ship the product

to the following address:

SIIG, Inc.

6078 Stewart Avenue

Fremont, CA 94538-3152, USA

RMA #:

SIIG will ship the repaired or replaced product via Ground in the U.S.

and International Economy outside of the U.S. at no cost to the

customer.

Содержание ID-UC0011-S1

Страница 1: ...ection USB port powered no AC adapter required SystemRequirements Pentium II or equivalent PC with an available USB port Windows 8 32 64 bit 7 32 64 bit Vista 32 64 bit XP 32 64 bit Server 2003 32 64 bit Server 2008 32 64 bit Server 2008 R2 2000 Linux 2 6 3 x SerialNumberSticker Forfutureproductreturnorexchange thisserialnumber is required Please keep it for your reference 04 0484B USB to RS 422 4...

Страница 2: ... Layout Figure 2 Side Layout 1 2 3 4 Tx LED Rx LED DIP Switch You can change the DIP switch to avoid impedance mismatched problems For RS 422 move DIP switch 1 down and switch 2 up to ON to enable 120 ohms terminal resistor For RS 485 move DIP switch 1 up to ON and switch 2 down to enable 120 ohms terminal resistor Move switch 1 2 down to disable terminal resistor ...

Страница 3: ...termination resistor Pin Assignment Refer to Figure 2 for the position of pin 1 4 then refer to Table 1 below for pin assignment Device Device Serial Adapter Serial Adapter Table 1 RS 422or4 wireRS 485workingmodelwithtermination resistor ...

Страница 4: ...g to step 1 1 InsertthedriverCD ClosetheCDautoplaywindow if prompted 2 Press Windows key and R key For 32 bit Type D Windows CP210xVCP Installer_x86 exe click Enter Change D to match your CD ROM drive letter For 64 bit and Server 2008 R2 Type D Windows CP210xVCPInstaller_x64 exe click Enter Change D to match your CD ROM drive letter 3 At User Account Control click Yes or Allow Skip this step if no...

Страница 5: ...1 InsertthedriverCD ClosetheCDautoplaywindow if prompted 2 Click Start and Run type D Windows Win 2000 setup exe click Enter Change D to match your CD ROM drive letter 3 At Silicon Laboratories CP210x VCP Drivers for Windows click Next 4 Select I accept the terms of the license agreement click Next 5 Click Next Install Finish 6 Click Install OK 7 Insert the USB to RS 422 485 Converter into a USB p...

Страница 6: ...or My Computer click Manage then click Device Manager For Windows Vista Right click Computer click Manage click Continue click Device Manager For Server 2008 2008 R2 Right click Computer clickManage doubleclickDiagnostics clickDevice Manager 2 Double click Ports COM LPT Silicon Labs CP210x USB to UART Bridge should be displayed ...

Страница 7: ... the store s return policy period please return the product to the store where you purchased it B If your purchase has passed the store s return policy period please follow these steps to have the product repaired or replaced Step 1 Submit your RMA request Go to www siig com click Support then Request A Product Replacementto submit a request to SIIG RMAor fax a request to 510 657 5962 Your RMA req...

Страница 8: ...etime warranty SIIG products can be found in many computer retail stores mail order catalogs and e commerce sites in the Americas as well as through major distributors system integrators and VARs PRODUCT NAME USB to RS 422 485 Converter FCC RULES TESTED TO COMPLY WITH FCC PART 15 CLASS B OPERATING ENVIRONMENT FOR HOME OR OFFICE USE FCCCOMPLIANCESTATEMENT This device complies with part 15 of the FC...

Отзывы: