© 2000
–2020 signotec GmbH
signotec Sigma Lite user manual
Page 9 of 14
7.4.
Special features of Citrix environments
There is an alternative connection method for signotec signature pads in Citrix
environments. The Virtual Channel technology enables you to use signature
pads without needing the COM port to map on the server. The technology is
also not limited to the use of devices with a virtual COM port, but also supports
native HID and WinUSB devices. In addition, the Virtual Channel connection offers significantly
better performance and stability and is therefore the recommended connection type for compatible
Citrix environments.
Note:
The signotec Virtual Channel driver is required on the client. The driver is available
ex-works for various systems (such as IGEL and Rangee clients). If this is not the case, the
driver must be purchased.
7.5.
Using a USB-to-Ethernet adapter
Signature pads used in HID or WinUSB mode can also be connected to the
signotec USB-to-Ethernet adapter. In this way, the device can be integrated
into the network via IP and is therefore available across several workstations,
for example. The connection via IP can also improve the performance in
terminal server environments. Please refer to the description of the network adapter for more
information.
Note:
The USB-to-Ethernet adapter is only compatible with devices in USB mode and
therefore not with devices operating in virtual serial mode.
8.
Installation
The device has a permanently installed cable with a standard USB Type A plug. The cable is used for
data transfer and to power the device. This plug must be connected to a free USB port of the computer
or a signotec USB-to-Ethernet adapter.
Please connect the cable while taking all necessary safety precautions with regard to other devices
and persons. The cable should be routed in such a way that under no circumstances is it constantly
under tension. Do not place heavy objects on the cable, do not bend the cable repeatedly and do not
exert strong pressure on the cable connections. Improper loading of the cable or the connector sockets
may result in cable breakage or damage to the device’s components or your computer. Damage that
can be attributed to these causes is not covered by warranty.
Note:
Please use only the supplied cable or appropriate spare parts from signotec to ensure
correct functionality. The USB standard provides for a maximum cable length of three metres.
signotec cannot guarantee functionality for longer cables.
Please install all
required drivers
on your system
before
connecting the device.
Most drivers are included when installing signotec APIs and other software products
(such as signoSign/2). Otherwise, you can find them at www.signotec.com.
