© 2000
–2020 signotec GmbH
signotec Gamma user manual
Page 14 of 16
11.
Warranty
Within the warranty period, signotec GmbH will repair free of charge all defects of the product that
are caused by processing errors or material defects. It is at the discretion of signotec to repair or
replace individual parts or the entire product. The replacement can mean new or repaired parts or a
new or repaired product. Repaired parts or products must correspond to a new product in terms of
functionality. The repaired parts or products only receive the remaining term of the original warranty
period. The replaced or defective parts become the property of signotec.
11.1.
Duration and nature of the warranty
a)
You receive a two-year carry-in warranty from the date of purchase with the purchase of a
signotec device. The date printed on the invoice is decisive in this regard. The warranty
period applies to the first customer and is non-transferable (in the event of resale).
b)
It is a carry-in warranty. An advance replacement is not part of this warranty and must be
agreed separately on request. The costs and related risks of transport are not assumed by
signotec.
c)
When purchasing the product, it is possible to purchase an extension of the warranty period
up to five years. This option is a one-off offer when ordering the product. It is not possible
to subsequently extend the warranty.
11.2.
Exclusion of warranty
Excluded from the warranty are (not an exhaustive list):
a)
Regular maintenance and repair or replacement of wear parts such as pen, cartridge or
sensor surface;
b)
Compatibility issues resulting from hardware, software or configurations of the technical
system environment;
c)
Damage or defects resulting from changes, adjustments or other modifications to the
original product that were not authorised by signotec;
d)
Improper use, including but not limited to:
-
Damage or defects caused by failure to observe the care instructions, such as use
of the wrong cleaning agent;
-
Damage or defects caused by use, operation or handling of the product that does
not correspond to the intended purpose or location for application;
-
Damage or defects caused by incorrect or improper installation of the product;
-
Use of accessories, additional devices or other products that are not approved by
signotec;
-
Repairs and repair attempts by persons not authorised by signotec.
