Refrigerated Centrifuge for Robot Use Sigma 4-5KRL
Refrigerated Centrifuge for Robot Use Sigma 4-5KRL IVD
8 Maintenance and service
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Version 11/2017, Rev. 1.7.1 of 08/12/2022
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Translation of the original operating manual,
→
8.4
Return of defective centrifuges or parts
Although we exercise great care during the production of our products, it
may be necessary to return a unit or accessory to the manufacturer.
In order to ensure the quick and economical processing of returns of
centrifuges, spare parts, or accessories, we require complete and extensive
information concerning the process. Please fill in the following forms
completely, sign them, enclose them with the return package, and send
them together with the product to:
Sigma Laborzentrifugen GmbH
An der Unteren Söse 50
37520 Osterode (Germany)
1. Declaration of decontamination
As a certified company and due to the legal regulations for the
protection of our employees and of the environment, we are obliged to
certify the harmlessness of all incoming goods. For this purpose, we
require a declaration of decontamination.
• The form must be filled in completely and signed by authorised and
specialised personnel only.
• Affix the original form in a clearly visible manner to the outside of the
packaging.
NOTE
We will return the part/unit if no declaration of decontamination is
provided!
2.
Form for the return of defective parts
This form is for the product-related data. They facilitate the assignment,
and they enable the quick processing of the return. If several parts are
returned together in one packaging, please enclose a separate problem
description for every defective part.
• A detailed problem description is necessary in order to perform the
repair quickly and economically.
NOTE
If the form does not include a description of the malfunction, neither a
refund nor a credit note can be issued. In this case, we reserve the right to
return the part/unit to you at your expense.
• Upon request, we will prepare and submit to you a cost estimate
prior to performing the repair. Please confirm such cost estimate
within 14 days. If the cost estimate has still not been confirmed after
4 weeks, we will return the defective part/unit. Please note that you
must bear the incurred costs.
