environment can have an influence. If it is in contact with something metallic it will strongly decrease the performance. The higher
the device is held, without excessive movement or obstacles, the better the results.
o Vertical position (up)
Put the device preferably with the eyelet up and the Portwest logo on the top. Do not tie the device with the eyelet, that will cause
a swinging movement that will reduce performance. Ideally place it in an outside pocket.
o Horizontal position (down)
Preferably, place the device with the Portwest GPS Locator V1 logo on the top.
FAQ (Frequently Asked Questions)
Portwest GPS Locator V1 is a complex system. We are doing all we can to update our software regularly, but some bugs or other
problems can remain.
Before writing to our support, please read and follow the following procedures that can resolve some of the possible problems.
My device does not turn on when I press the button
1) Charge the device completely (charger LED green).
2) Press one time and check the LEDs are blinking.
3) If nothing happens, do a hard reset (hold the button 15 sec then release it and wait 5 sec) -> green LED blinks one time then
activation sequence starts.
4) If still nothing happens, do a firmware reset through Portwest GPS Locator V1 Application (see the dedicated chapter).
When I press on the button, the blue LED blinks in a strange way (it blinks one time whereas I
pressed 2 times …).
The firmware is probably corrupted, do a firmware update or a reset through Portwest GPS Locator V1 Application.
Portwest GPS Locator V1 application is stuck on “Connect your Portwest GPS Locator V1 device
into the USB port”, even though my device is well plugged.
1) Unplug the device.
2) Press on the button: if the device was turned off, the activation sequence will start. If it was turned on the blue LED should turn on.
3) Close and restart the Portwest GPS Locator V1 application.
4) Reconnect the device and wait a minute.
5) If it still does not work, disconnect the device.
6) Do a hard reset (hold the button 15 sec then release it and wait 5 sec) -> green LED blinks one time then activation sequence
starts.
7) Close and restart Portwest GPS Locator V1 application
8) Reconnect the device and wait a minute.
9) If it still does not work, restart your computer and try again using a different USB port.
Portwest GPS Locator V1 Application is stuck on: Device detected, data collecting.
1) Wait 3 minutes before disconnecting
2) Disconnect the device
3) Close and restart the Portwest GPS Locator V1 Application
4) Press on the button and check that the blue LED is turning on -> if it does not, do a hard reset (hold the button 15 sec then release
it and wait 5 sec) -> green LED blinks one time then activation sequence starts.
5) Reconnect the device.
6) Wait 3 minutes
7) If nothing happens, disconnect the device, do a hard reset (hold the button 15 sec then release it and wait 5 sec).
8) Close and restart Portwest GPS Locator V1 application
9) Reconnect the device
10) If it still does not work, restart your computer and try again using a different USB port.
