7
FREQUENTLY ASKED QUESTIONS
What do I do if the software installation does not start automatically?
If TRU-Install does not start automatically, you can start the installation process manually.
Windows
1. Double-click My Computer (Windows XP) or Computer (Windows Vista, Windows 7) on your
desktop.
2. Click the TRU-Install drive.
3. Under the TRU-Install drive, open the Win folder and double-click the Setup.exe file. Follow
the on-screen prompts to install the software.
Mac OS X
If you do not see the Telstra Connection Manager window:
1. Open Finder.
2. Under Devices, double-click Telstra Connection Manager.
3. Double-click the installer package.
When do I use the extension cable and clip?
If the orientation of your computer’s USB slot or the thickness of
your computer are such that pressure is applied to the end or side of
the modem, you may damage the modem or your computer. In such
cases, do not insert the modem directly into your computer’s USB slot.
Use the USB extension cable and notebook computer clip instead.
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