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Troubleshooting

Rev 2  Jan.13

 

61

Note:  When you reset the hotspot, any currently connected devices will lose access and 
will have to be reconnected after the hotspot restarts.

On the LCD touchscreen:

1.

On the home screen, tap 

Settings > Factory Reset

.

2.

Tap 

Yes

.

3.

Tap 

Begin Reset

. 

4.

After the device has reset, click 

Restart

.

5.

Reconnect your Wi-Fi devices.

On the Unite Manager homepage:

1.

On the home page, click 

Settings > General > Software and Reset

.

2.

Click 

Reset

.

3.

Click 

Begin Reset

.

4.

After the device has reset, reconnect Wi-Fi devices.

Alerts

SIM not installed

Ensure that the SIM card is installed correctly. See 

Replace the SIM card

 on 

page 40.

SIM Error — Check SIM

Ensure that you have an AT&T SIM card inserted in the mobile hotspot. If there is 
still a problem, contact AT&T Customer Care. (The SIM may be damaged and 
need replacing.)

SIM Locked

1.

Contact AT&T Customer Care for the PIN to unlock the SIM.

2.

Go to the Unite Manager homepage and log in as Administrator.

3.

Enter the SIM PIN when prompted.

4.

Click 

Save

.

SIM MEP Locked

1.

Contact AT&T Customer Care for the MEP unlock codes and tool to unlock 
your Mobile Wi-Fi.

Содержание AirCard 770S

Страница 1: ...Sierra Wireless AirCard 770S Mobile Hotspot User Guide 4112754 Rev 2 ...

Страница 2: ......

Страница 3: ...rra Wireless modem MUST BE POWERED OFF When operating the Sierra Wireless modem can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open Sierra Wireless modems may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless modem whil...

Страница 4: ...rtfolio Licensing Copyright 2013 Sierra Wireless All rights reserved Trademarks AirCard is a registered trademark of Sierra Wireless Sierra Wireless Watcher and the Sierra Wireless logo are trademarks of Sierra Wireless Windows and Windows Vista are registered trademarks of Microsoft Corporation Macintosh and Mac OS X are registered trademarks of Apple Inc registered in the U S and other countries...

Страница 5: ... Connect to the Internet 13 Unite Manager homepage 14 Security credentials 15 Use Your Mobile Hotspot 17 View data usage 17 Manage Wi Fi 18 Add a wireless device to your Wi Fi network 18 Add a device manually 19 Add a WPS enabled device 19 Disable enable Wi Fi Main and Guest 20 Set maximum number of connected devices 22 View block connected users 24 Configure mobile broadband 27 Set auto connect o...

Страница 6: ...mobile hotspot 38 Update mobile hotspot software and firmware 39 Replace the SIM card 40 Advanced Settings 43 Hotspot software 43 Install driver for USB tethering 43 Download backup and restore settings 44 Manage Wi Fi 44 Set Wi Fi network options 44 Set MAC filter mode 45 Block list 46 Allow list 46 Security 47 Enable SIM security 47 Configure mobile broadband 48 View WAN information 48 Enable po...

Страница 7: ... The LCD screen is not lit How do I know if the mobile hotspot is still powered on 56 How do I find my computer s IP address 57 How do I find a device s MAC address 57 Where can I find more information 58 Troubleshooting 59 The Wi Fi network name does not appear in the list of networks 59 The No Signal icon appears on the LCD screen Unite Manager homepage 59 The Wi Fi icon on the LCD screen is gra...

Страница 8: ...M MEP Locked 61 Temperature related alerts 62 Connection alerts 62 Specifications 65 Mechanical specifications 65 Environmental specifications 65 Supported RF bands 65 Regulatory and Safety Information 67 Notice 67 Safety and Hazards 67 Proper Battery Use and Disposal 68 Regulatory Information for North America 68 Index 71 ...

Страница 9: ...and network and connect to the Internet You can also use your mobile hotspot in tethered mode by connecting it to your laptop with the USB cable to access the Internet Additional features include Touchscreen LCD interface Configure basic Wi Fi and display settings view data usage details view system and network provider alerts and messages Wi Fi Protected Setup WPS A fast easy way to connect WPS e...

Страница 10: ...s on page 11 for details Data usage details Wi Fi details Wi Fi range connected devices etc Device settings screen brightness software updates view wireless number etc System alerts Network provider messages Device tutorial To personalize the mobile hotspot and change basic settings use the homescreen Settings and Wi Fi options For advanced settings use a Wi Fi enabled device to connect to the hot...

Страница 11: ...ew system alerts and carrier messages Figure 1 1 LCD homescreen Table 1 2 LCD homescreen elements Element Indicates Signal strength The more bars the stronger the network provider s signal No signal Signal strength Network name Network indicator Battery Wi Fi network name and password Data usage Wi Fi configuration Configure settings Network provider messages System alerts Homescreen Number of con...

Страница 12: ...pend upon a variety of factors including the device network utilization file characteristics terrain etc Learn more at wireless att com learn articlesresources wireless terms jsp Your AT T wireless Customer agreement Section 3 2 Where and How does AT T Service Work Battery status Indicates the charge status of the battery Green bar 26 100 Yellow bar 11 25 Red bar 10 Connect charger Battery chargin...

Страница 13: ...g the wall charger and USB cable USB port on your computer Set up and connect to the Internet Install the battery 1 Insert the battery as shown in the illustration Ensure that the gold contacts on the battery are lined up with the gold contacts on the device 2 Replace the back cover Note The battery comes partially charged and ready to go When the battery needs recharging follow the instructions i...

Страница 14: ...ange basic settings use the LCD homescreen Settings and Wi Fi options For advanced settings use a Wi Fi enabled device to connect to the hotspot and then use a browser to display the Unite Manager homepage http attunite Log in as Administrator to make changes default Admin Login is attadmin Note The LCD screen may go into sleep mode to save power To wake up the LCD screen press and quickly release...

Страница 15: ...the mobile hotspot Wi Fi password Used to connect your computer or other Wi Fi device to your mobile hotspot network This character string is unique to your device It is displayed on the main mobile hotspot LCD screen If the screen is blank a power saving feature press and quickly release the power button to view the information on the screen The default Wi Fi Password is also printed on a label u...

Страница 16: ...less Mobile Hotspot User Guide 16 4112754 Guest Wi Fi Password When enabled guests can use this password to access the Guest Wi Fi network You can change these passwords on the Unite Manager homepage http attunite ...

Страница 17: ...y when the next billing cycle starts and the session data counter resets automatically for each session On the LCD touchscreen The home screen shows the data usage for the current billing cycle for monthly plans or for the pre paid plan To view detailed data usage information 1 On the home screen tap the data usage bar 2 Tap either of the following to view details Billing Cycle Amount of data used...

Страница 18: ... network By default Main Wi Fi is enabled and Guest Wi Fi is disabled If your place of business does not allow Wi Fi or for any other reason you want to disable Wi Fi and use the mobile hotspot only in tethered mode the mobile hotspot gives you that option Note Whenever you make changes to Wi Fi settings the hotspot resets to activate the new settings Any devices connected to the hotspot will be d...

Страница 19: ...e power press and quickly release the power button to wake up the screen Add a WPS enabled device You can add a WPS enabled Wi Fi device to your Wi Fi network without a Wi Fi password using the Unite Manager homepage or the mobile hotspot LCD screen On the LCD touchscreen 1 On the home screen tap Wi Fi WPS 2 Tap Pair with Main Wi Fi or Pair with Guest Wi Fi 3 Within two minutes 120 seconds press t...

Страница 20: ...en enter the device s WPS PIN Your mobile hotspot and the wireless device will communicate and establish the connection Disable enable Wi Fi Main and Guest The Wi Fi networks Main and Guest can be disabled or enabled from the Unite Manager homepage and from the LCD Note If you disable or enable either Wi Fi network the Wi Fi radio resets and all devices connected to the hotspot on both networks in...

Страница 21: ... home screen tap Wi Fi Guest Wi Fi 2 Tap On to enable the network or tap Off to disable it On the Unite Manager homepage To disable either Wi Fi network or to enable the Guest Wi Fi network Main Wi Fi must be enabled from the LCD touchscreen 1 Connect to the mobile hotspot on the Main Wi Fi network or from a tethered device and log in as Administrator ...

Страница 22: ...n wireless devices to the mobile hotspot These connections are shared between the hotspot s Main and Guest Wi Fi networks Note If you want to limit the total number of connections to less than ten for example six you could set the number of connections to Main 6 and Guest 4 then turn off Guest Wi Fi To set the number of devices that can connect to each Wi Fi network On the LCD touchscreen 1 From t...

Страница 23: ...just the number of connections available for Main or Guest On the Unite Manager homepage 1 Log in as Administrator 2 Select Settings Wi Fi Basic 3 From the Max Wi Fi Devices drop down box select the desired allocation 4 Click Submit Submit button appears once you make a selection ...

Страница 24: ...t of devices connected to your mobile hotspot and block undesired users On the LCD touchscreen To view connected devices 1 From the home screen tap Wi Fi Devices A list of devices connected to the Main Wi Fi and Guest Wi Fi networks appears If you notice a Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network To block a device 1 Tap the device name ...

Страница 25: ...st 2 Tap View Blocked Devices A list of blocked devices appears To unblock a device giving it access to your network 1 From the home screen tap Wi Fi Block List 2 Tap View Blocked Devices A list of blocked devices appears Note The View Blocked Devices button appears and is active only if the block list is turned on ...

Страница 26: ... of the screen If you notice a Wi Fi device that you do not recognize you can block that device from connecting to your Wi Fi network To block a device 1 Click the device name The device details appear 2 Click Block Device 3 When prompted click Block Device again To view a list of blocked devices 1 From the Unite Manager homepage click Wi Fi Mac Filtering The Black List shows all blocked devices N...

Страница 27: ...ver auto connect On the LCD touchscreen 1 On the home screen tap Settings Mobile Broadband 2 Select the desired Auto Connect option Always except when roaming The mobile hotspot automatically attempts to connect only to your network provider s mobile broadband network when powered on Always The mobile hotspot automatically attempts to connect to the mobile broadband network when powered on You may...

Страница 28: ...pot will not be able to connect to a mobile broadband network until you change this setting Note To connect to a specific network while roaming use the Scan option from the Unite Manager homepage see step 5 below On the Unite Manager homepage 1 Log in as Administrator 2 Select Settings Network Preferences 3 Select the desired Auto Connect option Never connect manually each use The mobile hotspot w...

Страница 29: ...t if the option you choose is not available For example if you select 4G LTE only and you are in an area where there is no LTE network available the mobile hotspot will not be able to connect to a mobile broadband network until you change this setting 5 If you want to select a mobile network other than AT T s when roaming click Scan and then select the network from the list that appears 6 Click Su...

Страница 30: ...Manager homepage If you have logged in as Administrator the Messages icon on the side menu indicates if you have unread network messages To view messages 1 Log in as Administrator 2 Click Messaging A list of messages appears showing the first portion of the text 3 For any message in the list click the message to read the full text To delete a message 1 Click the desired message 2 Click Delete ...

Страница 31: ...e Alerts remain as long as the issues that cause them are active When the issues are dealt with the alerts are removed automatically On the Unite Manager homepage If you have logged in as Administrator any active alerts will appear on the Unite Manager homepage To view alerts 1 Log in as Administrator Active alerts will appear at the top of the homepage 2 Follow the instructions in each alert to a...

Страница 32: ...en the Wi Fi range If the devices you are connecting to your Wi Fi network are always close to the mobile hotspot device shorten the Wi Fi range Set the standby timer to a shorter period Reduce the amount of time to wait when no devices are connected to either Wi Fi network before going into standby mode Wi Fi radio turns off Adjust display settings Dim the screen Reduce the LCD s brightness level...

Страница 33: ...r homepage 1 Log in as Administrator 2 Click Wi Fi 3 Adjust any of these settings in the Options section Wi Fi Standby From the drop down box select a shorter time period The shorter the time the longer the battery life Wi Fi Range Select Standard best battery life 4 Click Submit Submit button appears once you make a selection ...

Страница 34: ...n Brightness then select Dim Screen Timeout Tap Screen Timeout then select a shorter time period On the Unite Manager homepage 1 Log in as Administrator 2 Click Settings General Device 3 Adjust any of these settings in the Screen section Screen Brightness Select Dim Screen Timeout From the drop down box select a shorter time period 4 Click Submit Submit button appears once you make a selection ...

Страница 35: ...icate that the battery is charging The battery icon on the LCD screen indicates when the battery is fully charged and an alert is displayed Note The LCD goes into sleep mode after a set time to extend battery life To wake up the LCD screen press and quickly release the power button To recharge the battery from the USB port on your computer 1 Attach one end of the micro USB cable to the mobile hots...

Страница 36: ...d every time Guest Wi Fi is turned on select Generate a new password each time I turn on the Guest Wi Fi or deselect it to use the same password each time 5 Click Submit Submit button appears once you make a selection Note If you changed either of the Wi Fi network names or passwords all connected devices will be disconnected and have to reconnect Change Unite Manager homepage settings The URL for...

Страница 37: ...bmit Submit button appears once you make a selection Change device encryption security settings To set the Wi Fi encryption options 1 On the Unite Manager homepage log in as Administrator 2 Click Settings Wi Fi Advanced 3 Select the desired encryption options The Wi Fi encryption options for 802 11 B G N mode are WPA2 Personal AES Strong security supported by newer Wi Fi devices default ...

Страница 38: ...hange the Mode to 802 11 B G compatibility b Select the desired encryption options It is recommended that you use WPA2 Personal AES whenever possible 4 Click Submit Submit button appears once you make a selection 5 Reconnect your Wi Fi devices if necessary using the new Wi Fi credentials See Connect to the Internet on page 13 Note The length of the Wi Fi Password depends on the Wi Fi encryption se...

Страница 39: ...vailable To install the new software On the LCD touchscreen 1 From the home screen click Settings Software Update 2 Click Check for update 3 If an update is available Click Update Now to load the update immediately or Click Postpone and select the number of hours to wait before the update loads On the Unite Manager homepage 1 Log in as Administrator 2 Click Settings Device Software and Reset ...

Страница 40: ... update immediately or Click Postpone and select the number of hours to wait before the update loads Replace the SIM card Your mobile hotspot comes with the SIM card inserted If you need to replace the SIM card 1 Open the SIM card cover 2 Remove the existing SIM card if present push the SIM card in to unlock it then pull it out of the slot ...

Страница 41: ...Use Your Mobile Hotspot Rev 2 Jan 13 41 3 Insert the new SIM card push the SIM fully into the slot 4 Close the SIM card cover ...

Страница 42: ...Sierra Wireless Mobile Hotspot User Guide 42 4112754 ...

Страница 43: ...mobile hotspot to connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi Fi network If you do not want to use this feature and want to use the USB cable only to charge the mobile hotspot battery you can set the host driver not to install To set the host driver not to install 1 On the Unite Manager homepage log in as Administrator 2 Click...

Страница 44: ...rator 2 Click Settings General Software and Reset 3 Click Save By default the file export cfg is saved to your Downloads folder To restore hotspot settings 1 On the Unite Manager homepage log in as Administrator 2 Click Settings General Software and Reset 3 In the Restore Settings section click Choose File 4 Navigate to the file store By default hotspot setting files are saved to your Downloads fo...

Страница 45: ...hreshold The largest allowable size in bytes for a packet If the packet is larger than this it is sent in multiple packets which can affect network performance It is recommended to keep this value as large as possible up to 2346 Broadcast Network Name If you select Show your Wi Fi network name SSID will be broadcast to everyone nearby Select Hide if you do not want it broadcast Note The Mode field...

Страница 46: ... MAC Filter Mode drop down menu select Black list 4 Either Enter the MAC Address of the device and click or If the device is currently connected click the device in the Devices Connected listing and then click Block 5 Click Submit Submit button appears once you make a selection To unblock a device so it can connect to your Wi Fi network 1 On the Unite Manager homepage log in as Administrator 2 Cli...

Страница 47: ...ered before you can view the information available to an Administrator or change the mobile hotspot settings on the Unite Manager homepage If you set up a PIN number when you go to the Unite Manager homepage and log in you will be asked to enter the PIN number before you can access the homepage as an Administrator To enable SIM security 1 On the Unite Manager homepage log in as Administrator 2 Cli...

Страница 48: ...number to unlock the PIN Configure mobile broadband View WAN information To view network information such as the active network connection status signal strength etc 1 On the Unite Manager homepage click About Enable port forwarding If your computer is hosting a server you can enable port forwarding so that other users can access the server To enable port forwarding 1 On the Unite Manager homepage...

Страница 49: ...ing should be disabled 4 Enter the port forwarding information and click Submit Submit button appears once you make a selection Enable port filtering Port filtering enables you to select which applications for example http ftp email servers can access the Internet Used in conjunction with other security measures such as firewall port filtering can enhance network security To enable port filtering ...

Страница 50: ...t or a White List 4 Identify the ports to filter enter a meaningful label that describes the service and the port and communication protocol being used 5 Once you have identified the desired applications click Submit Submit button appears once you make a selection Enable VPN passthrough If you want to connect to a corporate network using VPN you first need to enable VPN connections passthrough To ...

Страница 51: ... the type of network connection to establish To add an APN for another network 1 On the Unite Manager homepage log in as Administrator 2 Click Settings Network APN 3 In the blank line enter the APN obtained from your carrier 4 Enter the Username and Password if these are required for the wireless network 5 Select the network Authentication mode The options are None default PAP CHAP PAP or CHAP 6 C...

Страница 52: ...yer of protection for the rest of the network To enable DMZ and designate a computer to screen incoming traffic 1 On the Unite Manager homepage log in as Administrator 2 Click Settings Router Basic 3 Select On beside DMZ Enabled 4 In the DMZ Address field enter the IP address of the computer you want to have in the DMZ 5 Click Submit Submit button appears once you make a selection Set LAN options ...

Страница 53: ... enabled it automatically assigns an IP address to each device on the network and manages their configuration information The DNS mode setting specifies how the DNS servers are obtained If you select Auto the servers use the DNS relay specified by the Internet provider 4 Click Submit Submit button appears once you make a selection ...

Страница 54: ...Sierra Wireless Mobile Hotspot User Guide 54 4112754 ...

Страница 55: ... Fi Wi Fi Info About screen Settings About On the Unite Manager homepage Wi Fi Wi Fi Info section What do I do if I forget my Admin Login or the Unite Manager homepage URL The Admin Login default attadmin and Unite Manager URL are displayed in the LCD s About screen Settings About How do I disconnect from the mobile broadband network Do one of the following On the Unite Manager homepage click Disc...

Страница 56: ... are connected to my mobile hotspot network The number on the Wi Fi icon on the mobile hotspot LCD shows the number of users or devices connected to your Wi Fi network and a list of connected devices is shown in the Unite Manager homepage s Devices Connected section For more details about the devices or users connected to your network see View block connected users on page 24 Note You can also use...

Страница 57: ...r Mac OS X 1 From the Apple menu select System Preferences Network 2 Select the wireless adapter The IP address is displayed in the right pane Other operating systems Refer to the user documentation for your operating system or computer How do I find a device s MAC address You ll need to know the MAC address for a device when Assigning an IP address based on a MAC address when using DHCP Allowing ...

Страница 58: ...ct System Preferences Network 2 Select the wireless adapter that is connecting to the routing hardware 3 Select Advanced 4 Select Ethernet The Ethernet ID is displayed This is the same as the MAC address Other operating systems Refer to the user documentation for your operating system or computer Where can I find more information For more information about using your new device visit the interacti...

Страница 59: ...ct On The No Signal icon appears on the LCD screen Unite Manager homepage If the No Signal icon appears on the LCD screen Unite Manager homepage make sure you are in your network provider s coverage area The Wi Fi icon on the LCD screen is gray disabled If the Wi Fi icon on the LCD screen radio is disabled 1 From the LCD home screen click Wi Fi Wi Fi Info then select On This may take a few seconds...

Страница 60: ...connects to your mobile hotspot Wi Fi or Guest Wi Fi network but periodically loses the connection try changing the default basic rate 1 On the Unite Manager homepage click Settings Wi Fi Advanced 2 In the Mode field select 802 11b g compatibility from the drop down menu 3 Click Submit Reset the mobile hotspot You can reset the mobile hotspot to the factory setting on the device or on the Unite Ma...

Страница 61: ... Click Begin Reset 4 After the device has reset reconnect Wi Fi devices Alerts SIM not installed Ensure that the SIM card is installed correctly See Replace the SIM card on page 40 SIM Error Check SIM Ensure that you have an AT T SIM card inserted in the mobile hotspot If there is still a problem contact AT T Customer Care The SIM may be damaged and need replacing SIM Locked 1 Contact AT T Custome...

Страница 62: ...r ature range Connection alerts Some connection alerts include instructions for resolving them For other connection alerts including those in the following table contact AT T Customer Care for assistance Table 5 1 Connection alerts Alert Description 8 Operator Determined Barring 25 LLC or SNDCP failure 26 Insufficient resources 27 Missing or unknown APN 28 Unknown PDP address or type 29 User authe...

Страница 63: ...mpatible with the protocol state 99 Information element non existent or not implemented 100 Conditional IE error 101 Message not compatible with the protocol state 111 Protocol error unspecified 256 Invalid Connection ID 258 Invalid PRI NSAPI 259 Invalid Field 260 SNDCP Failure 261 RAB Setup Failure 262 No GPRS Context 263 PDP Establish Max Timeout 264 PDP Activate Max Timeout 265 PDP Modify Max T...

Страница 64: ...Sierra Wireless Mobile Hotspot User Guide 64 4112754 ...

Страница 65: ...9 mm 4 33 in Width 69 12 mm 2 72 in Thickness 15 5 mm 0 61 in Table 6 2 Environmental specifications Operating temperature 0 C to 35 C 32 F to 95 F Storage temperature 10 C to 60 C 96 hours 14 F to 140 F Table 6 3 Supported RF bands Technology Bands LTE Band 4 AWS 1700 2100 MHz Band 17 700 MHz HSPA Band 2 1900 MHz Band 5 850 MHz GSM GPRS EDGE GSM 850 850 MHz PCS 1900 1900 MHz ...

Страница 66: ...Sierra Wireless Mobile Hotspot User Guide 66 4112754 ...

Страница 67: ...usceptible to radio interference in particular Prohibited areas Obey all signs and notices and follow all rules and regulations Power off the mobile hotspot when instructed to do so or when you suspect that it may cause interference or danger In areas where blasting is in progress Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not always clearly marked...

Страница 68: ...battery use may result in a fire explosion or other hazard To ensure safe and responsible battery use Do not open disassemble puncture crush bend or shred Do not expose to water or other liquids fire explosion or other hazards Use the battery only in the mobile hotspot If using with a charger use only the charger supplied with the mobile hotspot Do not short circuit the battery When replacing a ba...

Страница 69: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced rad...

Страница 70: ...Sierra Wireless Mobile Hotspot User Guide 70 4112754 ...

Страница 71: ...37 F firmware update 39 G Guest Wi Fi enable disable 20 network name change 36 password 16 36 H homepage accessing 14 I icons on the LCD 11 Internet connect to 13 IP address 57 L LAN options 52 LCD 10 icons 11 screen not lit 56 LED 10 M MAC address find 57 filter 45 maximum connected devices 22 mobile hotspot details 38 reset 60 settings download and restore 44 turn off 56 N network name does not ...

Страница 72: ...ges See SMS messages troubleshooting 59 U Unite Manager URL change 36 URL location 55 VPN access 59 USB tethering 43 V view connected devices 24 VPN passthrough 48 50 W WAN information view 48 Wi Fi channel 45 enable disable 20 fragmentation threshold 45 lost connection 60 mode 45 network disconnect 55 options 44 network name change 36 password 15 36 password forgot 55 radio is disabled 59 RTS thr...

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