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Section 3F: Troubleshooting Tips

S e c ti o n 3 F

Troubleshooting Tips

In This Section

⽧

Problems, Causes, and Solutions

⽧

GO Button Is Unavailable

⽧

Searching for Service

⽧

Cannot Connect to the Sprint Power Vision/Sprint PCS Vision Network

⽧

Could Not Prepare Data Services

⽧

Unable To Prepare Data Services

⽧

Sprint PCS Connection Manager Stopped Working After Upgrading Windows

This section helps you diagnose and solve common problems you may experience
while using your Sprint Mobile Broadband Card and the Sprint PCS Connection
Manager software.

Содержание AirCard 595

Страница 1: ...User s Guide Sprint Mobile Broadband Card by Sierra Wireless AirCard 595 ...

Страница 2: ...uirements 9 The Sprint Mobile Broadband Card Software 10 Care and Maintenance 10 Section 2 Installing the Sprint Mobile Broadband Card 11 2A Installing the Software 13 Getting Started 14 2B Inserting and Removing the Sprint Mobile Broadband Card 17 Inserting the Sprint Mobile Broadband Card 18 Removing the Sprint Mobile Broadband Card 19 2C Setting Up Service 21 Activating and Using Sprint PCS Ser...

Страница 3: ...nection States 36 Determining the Type of Coverage 37 Powering the card off on 37 Controlling the Sprint PCS Connection Manager Window 39 Expanding Sprint PCS Connection Manager 39 Minimizing Sprint PCS Connection Manager 40 Restoring Sprint PCS Connection Manager 40 Exiting Sprint PCS Connection Manager 40 Launching a Sprint Power Vision Sprint PCS Vision Connection 41 Roam Guard 42 Auto launch u...

Страница 4: ...dating the Software 68 About Sprint PCS Connection Manager 69 3E Frequently Asked Questions 71 What is Sprint PCS Connection Manager 72 If the connection is always on am I always being billed 72 How fast is the connection with Sprint PCS Connection Manager 72 Can I connect to a dial up account like AOL or EarthLink 72 Once I connect to the Nationwide Sprint PCS Network how do I access my corporate...

Страница 5: ...cal Specifications 85 Software Specifications 86 Environmental Specifications 87 Mechanical Specifications 87 4B Regulatory Information 89 Regulatory Notices 90 Information pertaining to OEM customers 92 Patents 93 Trademarks 94 Copyright 94 Limitation of Liability 95 Additional Information and Updates 95 Section 5 Safety Information and Terms Conditions 97 5A Safety and Notices 99 Important Notic...

Страница 6: ......

Страница 7: ... to mobile connectivity the Sprint Mobile Broadband Card offers more freedom than ever before No wires no cables just access to your data when you need it The power of the Internet and company data is truly at your fingertips This guide will familiarize you with our technology and with your new Sprint Mobile Broadband Card and Sprint PCS Connection ManagerSM software through simple easy to follow ...

Страница 8: ...ake the most of your wireless PC Card modem and service The Table of Contents and Index will help you locate specific information quickly The Sprint PCS Connection Manager software includes extensive online help to guide you through the steps to use each feature You ll get the most out of your new Sprint Mobile Broadband Card if you read each section of this document However if you d like to get r...

Страница 9: ...Section 1 Basics of Your Sprint Mobile Broadband Card ...

Страница 10: ...2 ...

Страница 11: ...t Mobile Broadband Card In This Section Your Sprint Mobile Broadband Card CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband Card what is included with your card and how to use this guide to get you started ...

Страница 12: ...cribed in this manual may not be available with your account For details of the services and accounts available contact Sprint page 25 There are CDMA networks that operate in the frequency bands supported by the Sprint Mobile Broadband Card throughout North America and parts of Latin America Asia and New Zealand However each service provider operates a network that covers a limited geographical ar...

Страница 13: ...Power Vision or Sprint PCS Vision when it starts You can also set Sprint PCS Connection Manager so that without running Sprint PCS Connection Manager you can make a Sprint Power Vision or Sprint PCS Vision connection simply by starting whatever application you want to use such as your Web browser or email application If the packet data connection is lost the connection is restarted automatically T...

Страница 14: ...he Sprint Mobile Broadband Card AirCard 595 䢇 Section 2 provides step by step instructions for installing the Sprint Mobile Broadband Card and Sprint PCS Connection Manager software page 11 䢇 Section 3 provides step by step instructions on using the card page 27 䢇 Section 4 provides electrical radio frequency and other parameters of the Sprint Mobile Broadband Card for those who require technical ...

Страница 15: ...th Your Sprint Mobile Broadband Card In This Section Getting Started System Requirements The Sprint Mobile Broadband Card Software Care and Maintenance This section describes the basics of getting started with your Sprint Mobile Broadband Card and how to look after your Sprint Mobile Broadband Card ...

Страница 16: ...and Card to use your account unless the card has been preactivated See page 22 System Requirements The AirCard 595 Sprint Mobile Broadband Card is supported on 䢇 Windows XP Home and Professional versions 䢇 Windows 2000 with Service Pack 1 or later Service Pack 4 is recommended with high encryption support See High Encryption Requirements on page 9 To install and run the Sprint Mobile Broadband Car...

Страница 17: ...stalled Proceed to step 2 If the High Encryption Pack is not installed download and install it www microsoft com windows2000 downloads recommended encryption 2 If your version of Internet Explorer is earlier than 5 5 download and install the latest version www microsoft com windows ie downloads IfyouarerunningWindows2000withNetscapeCommunicator Ensure your version of Netscape Communicator is 4 7 o...

Страница 18: ...toring the card 䢇 Do not apply adhesive labels to the card as they may cause the card to become jammed inside the card slot 䢇 The card should fit easily into your PC slot Forcing the card into a slot may damage connector pins 䢇 Protect the card from liquids dust and excessive heat 䢇 When not installed in your computer store the card in a safe place 䢇 When storing or transporting your computer remo...

Страница 19: ...Installing the Sprint Mobile Broadband Card Section 2 ...

Страница 20: ...12 ...

Страница 21: ...ware 13 Section 2A Installing the Software In This Section Getting Started This section explains how to install your Sprint PCS Connection Manager software The process may vary depending on the operating system that you are running ...

Страница 22: ...CS account and configuring your Sprint Mobile Broadband Card to use your account See Setting Up Service on page 21 1 If the installation CD is not already in your CD ROM drive insert it The CD should autostart If the CD does not autostart select Start Run and enter d SCMInstaller exe where d is the drive letter of your CD ROM drive Note For comprehensive instructions on installing the Sprint PCS C...

Страница 23: ...ger Double click the program s icon on your desktop 6 Once Sprint PCS Connection Manager displays No device insert the card into the PC Card slot Sprint label facing up See page 18 Windows detects the card and installs the drivers for it This may take a few minutes Once completed Sprint PCS Connection Manager should display Disconnected Proceed to configure the Sprint Mobile Broadband Card to use ...

Страница 24: ...16 ...

Страница 25: ...ection 2B Inserting and Removing the Sprint Mobile Broadband Card In This Section Inserting the Sprint Mobile Broadband Card Removing the Sprint Mobile Broadband Card This section describes how to properly insert the Sprint Mobile Broadband Card and remove it from your PC ...

Страница 26: ...ollowing should occur 䢇 The first time the card is inserted Windows detects the card and installs the drivers for it This may take a few minutes Once completed Sprint PCS Connection Manager should display Disconnected To connect to the network click GO 䢇 If sound effects are enabled the PC beeps 䢇 The PC Card icon appears in the system tray if it is not already displayed for another card and unles...

Страница 27: ...andard Enhanced PCI to USB Host Controller 4 If a dialog box appears notifying you that it is safe to remove the card click OK or click the Close button 5 Use your computer s PC Card ejector to eject the Sprint Mobile Broadband Card from the slot 6 Remove the card from your computer s PC Card slot by gripping both sides of the card and pulling straight out IMPORTANT When inserting or removing your...

Страница 28: ...20 ...

Страница 29: ...nt PCS Service Preactivated Card Non preactivated Card Activation Wizard Data Provisioning IOTA This section walks you through setting up service for your Sprint Mobile Broadband Card after you have installed the Sprint PCS Connection Manager software page 14 and inserted the Sprint Mobile Broadband Card ...

Страница 30: ...e icon If is not visible click to expand Sprint PCS Connection Manager 2 In the Enter User Lock Code window enter your four digit lock code and click OK For security purposes the code is not visible as you type After unlocking your preactivated Sprint Mobile Broadband Card it is ready for use See Using the Sprint Mobile Broadband Card on page 27 Non preactivated Card Activation Wizard If your card...

Страница 31: ...cal Number Portability and to determine whether you are home or roaming SteppingThroughtheActivationWizard IftheActivationWizardhasnotstartedautomatically 1 Ensure the Sprint Mobile Broadband Card is inserted and Sprint PCS Connection Manager is running If Sprint PCS Connection Manager is not running select Windows XP Start All Programs Sprint Sprint PCS Connection Manager Windows 2000 Start Progr...

Страница 32: ...TA IOTA Internet Over The Air supported by some service providers including Sprint is an automated feature to perform account setup for you by making a connection to the CDMA network and using a secure Internet connection to download account parameters to your Sprint Mobile Broadband Card To make this secure connection IOTA requires that your computer support 128 bit encryption See High Encryption...

Страница 33: ...D Getting Help In This Section Visit Our Web Site Contact Sprint Customer Service Troubleshooting This section describes where you can find more information on Sprint PCS Services options and troubleshooting problems you have encountered ...

Страница 34: ...nt com 䢇 Calling us toll free at 1 888 211 4PCS 4727 䢇 Writing to us at Sprint Customer Service P O Box 8077 London KY 40742 Troubleshooting The Online Help for Sprint PCS Connection Manager see page 45 includes descriptions of most common error messages Look in the Contents under Troubleshooting For help with other problems 䢇 See Troubleshooting Tips on page 75 䢇 Consult the Sierra Wireless Web s...

Страница 35: ...Using the Sprint Mobile Broadband Card Section 3 ...

Страница 36: ...28 ...

Страница 37: ... the card off on Controlling the Sprint PCS Connection Manager Window Launching a Sprint Power Vision Sprint PCSVision Connection Viewing the Amount of Data Transferred Ending a Connection Online Help Displaying Your Phone Number Security Accessing Links Uninstalling the Sprint PCS Connection Manager Software Your Sprint Mobile Broadband Card is packed with features that simplify your life and exp...

Страница 38: ...lick the program s icon on your desktop or from the Start menu on your Windows desktop select Windows XP All Programs Sprint Sprint PCS Connection Manager Windows 2000 Programs Sprint Sprint PCS Connection Manager When Sprint PCS Connection Manager is running it places an icon in the system tray usually at the right end of the taskbar See page 36 Tip Without running Sprint PCS Connection Manager y...

Страница 39: ...nected shown in the screenshot above and icon s in Sprint PCS Connection Manager indicate the connection state page 33 and also only when Disconnected the lock state page 46 locked or unlocked Note Changes to this setting apply only after you restart Windows Tip You can alsosetthe connection to launch automaticallywheneveravailable See GO automatically when ready on page 60 These settings provide ...

Страница 40: ... 1xEV DO Rev A transmit receive icon a data connection is active The up arrow is animated for example when data is being transmitted to the network The down arrow is animated for example when data is being received from the network 1xEV DO Rev 0 transmit receive icon a data connection is active The up arrow is animated for example when data is being transmitted to the network The down arrow is ani...

Страница 41: ...lock status of your card 䢇 upper right corner of the window Minimizes Sprint PCS Connection Manager page 40 䢇 Exits Sprint PCS Connection Manager 䢇 GO Starts the Sprint Power Vision Sprint PCS Vision connection page 41 䢇 Stop Ends the connection visible when a connection is established Connection States Sprint PCS Connection Manager can display various connection interaction states including 䢇 No ...

Страница 42: ...nager is attempting to establish communication with the Sprint Mobile Broadband Card Searching for service Sprint PCS Connection Manager is determining whether 1X 1xEV DO service is available If this message is displayed for a long period of time see page 77 Disconnected Sprint PCS Connection Manager is ready to make a connection to the network The GO button is available the signal strength icon a...

Страница 43: ...1X is also displayed If you expand Sprint PCS Connection Manager the amount of data transferred is shown See note on page 44 To end the connection click Stop Connected to NDIS This message applies only if you have selected Enable NIC for data connections page 60 For a description see Connected above Device Locked The card is locked so that others cannot use the card and your account To use most of...

Страница 44: ...les between displaying and minimizing Sprint PCS Connection Manager Sprint PCS Connection Manager is not ready to connect to the network Your Sprint Mobile Broadband Card is either locked Device Locked page 35 or not detected No device page 34 or powered off Device powered off page 36 Disconnected Sprint PCS Connection Manager is ready to make a connection to the network page 34 or Connecting Spri...

Страница 45: ...int Mobile Broadband Card in an aircraft hospital or other environment where the radio modem of the card may cause interference you can power off the modem without ejecting the card and still use other functions of your notebook computer This also allows you to conserve your notebook computer s battery To power off the modem 1 Close any active data connection page 45 2 Select MENU Power Off Modem ...

Страница 46: ...rint Mobile Broadband Card The Basics When powered off the menu option switches to Power On Modem and Sprint PCS Connection Manager displays the message Device powered off To power on the modem 䊳 Select MENU Power On Modem ...

Страница 47: ...rint PCS Connection Manager has two views expanded and non expanded Non expanded view To expand Sprint PCS Connection Manager click Sprint PCS Connection Manager now also displays the amount of data transferred during the current connection and only when Disconnected the lock state of the card locked or unlocked To change back to non expanded view click ...

Страница 48: ...system tray icon and select OpenSprintPCSConnectionManager Exiting Sprint PCS Connection Manager ToexitSprintPCSConnectionManager 䊳 In Sprint PCS Connection Manager click Menu Exit or click the button or Right click the Sprint PCS Connection Manager icon in the system tray and from the shortcut menu select Exit If you have not selected EnableNICfordataconnections page 60 If a connection is in prog...

Страница 49: ...s on page 60 Sprint PCS Connection Manager displays Connected or Connected to NDIS page 35 You can now use your Web browser perform data transfers and so on To monitor the status of the connection you can use the text page 33 and icons page 31 in Sprint PCS Connection Manager and the icon in the system tray page 36 You can also view the amount of data transferred page 44 Note If you have selected ...

Страница 50: ...tion on page 43 You can also set the connection to launch automatically whenever available See GO automatically when ready on page 60 If you also set Sprint PCS Connection Manager to launch automatically see Launch Connection Manager automatically on page 58 this can provide an always on connection as long as you have network coverage You can have a connection established automatically without run...

Страница 51: ...dband Card is not powered off page 36 3 Select MENU Settings Sprint PCS Vision Sierra Wireless 4 Click Auto Launch 5 In the Auto Launch Options window select one of the following 䡲 None Do not auto launch any application 䡲 Website Auto launch Internet Explorer In the URL field specify the Web site such as http www sierrawireless com you want to view on connection 䡲 MicrosoftVPN PPTP Connection Aut...

Страница 52: ... 1 81 Mb Once you end the connection the figures are set to zero To hide the part of Sprint PCS Connection Manager that displays this information click the button Note Even though the number of bytes sent received is displayed while the connection is running this is not necessarily the actual amount of data being transmitted across the network Donotusethisinformationtoestimate billing If you have ...

Страница 53: ... through Sprint PCS Connection Manager 䢇 If you have selected Enable NIC for data connections You eject and reinsert the card 䢇 If you have not selected Enable NIC for data connections You restart Sprint PCS Connection Manager Online Help Sprint PCS Connection Manager includes extensive online help to provide operating hints and step by step instructions for getting the most from your Sprint Mobil...

Страница 54: ...by the service provider For assistance contact Sprint page 25 Configurations that use the Activation Wizard set the initial lock code to the last four digits of your account phone number whenever a new phone number is activated After activation you can change the lock code page 48 from the initial value to any four digit code you choose See Warning Regarding the Lock Code below Warning Regarding t...

Страница 55: ...n is unavailable Lock Upon Startup of Sprint PCS Connection Manager TosettheSprintMobileBroadbandCardtolockassoonasSprintPCSConnection Managerstartsup 1 End any active connection You can lock the card only when Disconnected page 34 2 If Sprint PCS Connection Manager is not expanded click to expand it 3 Click the lock icon or depending on the current lock status 4 In the Enter User Lock Code window...

Страница 56: ...k Code window enter the lock code and click OK When the card is unlocked Sprint PCS Connection Manager no longer displays Device Locked and the lock icon is Change the Lock Code Tochangethelockcode 1 In the Sprint PCS Vision settings window click User Lock Change The Change User Lock Code window is displayed 2 Enter the current lock code 3 Enter a new four digit lock code Warning If you forget the...

Страница 57: ...tion Manager software from your computer use the Add Remove Programs Utility built into your Windows operating system 1 Exit Sprint PCS Connection Manager page 40 2 Eject the Sprint Mobile Broadband Card See Removing the Sprint Mobile Broadband Card on page 19 3 Go to Start Settings Control Panel and select Add Remove Programs The Windows Add Remove Programs utility will start Be sure the Change o...

Страница 58: ...50 ...

Страница 59: ... 3B Menu Options In This Section Sprint PCS Connection Manager Menu System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software ...

Страница 60: ... positioning the cursor over the Menu text or button and then pressing the spacebar or Enter key on your keyboard To hide the menu press Esc or click outside the menu Menu Item Description Alert Log View a record of all alerts for example connection errors that have been received while establishing and maintaining connections See Viewing Alerts on page 65 Connection History View a record of connec...

Страница 61: ...ccessing Links on page 49 Help Display the online Help which has operating hints and step by step instructions for getting the most from your Sprint Mobile Broadband Card See Online Help on page 45 About Sprint PCS Connection Manager Display brief information about the Sprint PCS Connection Manager software To close the window click anywhere inside it See About Sprint PCS Connection Manager on pag...

Страница 62: ...iption Open Close Sprint PCS Connection Manager Minimize Sprint PCS Connection Manager Close or restore Open if Sprint PCS Connection Manager is minimized Help Display the online Help About Sprint PCS Connection Manager Display brief information about the Sprint PCS Connection Manager software To close the window click anywhere inside it Exit Exit Sprint PCS Connection Manager ...

Страница 63: ...Manager 55 Section 3C Changing the Settings of Sprint PCS Connection Manager In This Section Settings Window General Settings Sprint PCSVision Settings This chapter describes the windows from which you can change the settings for Sprint PCS Connection Manager ...

Страница 64: ...rra Wireless behavior of your Sprint Power Vision Sprint PCS Vision connection 4 Make the appropriate changes to the settings described in the following pages 5 To change other settings repeat steps 3 and 4 6 Click OK Note Temporarily unavailable if you have powered off the device page 37 Note Changes to the setting LaunchConnectionManagerautomatically apply only after you restart Windows Changes ...

Страница 65: ...Changing the Settings of Sprint PCS Connection Manager 57 General Settings From the General option of the Settings window you can specify settings that affect the general behavior of Sprint PCS Connection Manager ...

Страница 66: ...print PCS Connection Manager start automatically when your card is detected Tip You can also set the Sprint Power Vision Sprint PCSVision connection to launch automatically whenever available see GO automatically when ready on page 60 These settings provide an always on connection as long as you have network coverage Check for updates once per month Have Sprint PCS Connection Manager automatically...

Страница 67: ...ng the Settings of Sprint PCS Connection Manager 59 Sprint PCSVision Settings From the Sprint PCS Vision option of the Settings window you can change the behavior of your Sprint Power Vision Sprint PCS Vision connection ...

Страница 68: ...ns Make a connection automatically without running Sprint PCS Connection Manager simply by starting whatever application you want to use such as your Web browser or email application Note GOautomaticallywhenready must also be selected Automatic Attempt a Sprint Power Vision 1xEV DO connection and if not successful attempt the slower Sprint PCS Vision 1X connection 1xEV DO Only Attempt only a Sprin...

Страница 69: ...Available only if Roam Mode is set to Automatic page 60 Note If you proceed with the data connection roaming rates will apply Activation Wizard Used only when activating a Sprint Mobile Broadband Card or when changing your card s phone number page 22 User Lock Change Change the security lock code of the Sprint Mobile Broadband Card page 48 Auto Launch Optionally specify which application to automa...

Страница 70: ...62 Section 3C Changing the Settings of Sprint PCS Connection Manager ...

Страница 71: ...onnection History Viewing Alerts Running Diagnostics Updating the Software About Sprint PCS Connection Manager This chapter describes various features you can use to view information about the Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software ...

Страница 72: ...on History Tosorttheentries 䊳 Click the button that contains the title of the column you want to sort by You can reverse the sort order by clicking the button again or Click an option under the Sort menu Toexporttheentriestoatextfile 1 Select File Export 2 Specify a file name and path 3 Click Save Tocopyoneormoreentry 1 Select the entries Click a single entry or use Ctrl click or Shift click to se...

Страница 73: ...blishing and maintaining connections You can use the Alert Log to help isolate and resolve connection issues ToviewtheAlertLog 1 In Sprint PCS Connection Manager click Menu 2 Select Alert Log This menu option is unavailable if the alert log is empty Tosorttheentries 䊳 Click the button that contains the title of the column you want to sort by You can reverse the sort order by clicking the button ag...

Страница 74: ...ify problems connecting to the Sprint PCS Network use the Device Info Diagnostics window Device Info Diagnostics evaluates issues with your USB port port configuration network signal strength the Sprint PCS Network Sprint PCS Connection Manager and more Once the program runs a diagnostics check it recommends solutions The program also displays information such as your phone number Results of the d...

Страница 75: ...gnostics window you can view system information page 68 and save the system information to an RTF file From the Device Info Diagnostics window you can also update parameters in your Sprint Mobile Broadband Card 䊳 Click Update Data Profile If this button is not displayed eject and reinsert the card ...

Страница 76: ...mation window click Create Report 2 Specify a file name and path 3 Click Save Updating the Software From time to time Sprint may release updates for Sprint PCS Connection Manager and your Sprint Mobile Broadband Card These updates might add features or improve network performance Toupdatethesoftware 1 Ensure you have a network connection 2 In Sprint PCS Connection Manager click Menu Select Softwar...

Страница 77: ...e Todisplaythiswindow 䊳 In Sprint PCS Connection Manager click Menu and then select About Sprint PCS Connection Manager or Right click the Sprint PCS Connection Manager icon in the system tray and from the shortcut menu select About Sprint PCS Connection Manager To close this window click anywhere inside it Tip To display more information you can run diagnostics page 66 ...

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Страница 79: ...onnection with Sprint PCS Connection Manager Can I connect to a dial up account like AOL or EarthLink Once I connect to the Nationwide Sprint PCS Network how do I access my corporate network through a VPN How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network Why won t my laptop go into hibernation mode when using my Sprint Mobile Broadba...

Страница 80: ...u to connect to the Internet at speeds of up to 3 1 Mbps 1xEV DO Rev A 2 4 Mbps 1xEV DO Rev 0 or 144 kbps 1X Average connection speeds are For 1xEV DO Rev A between 600 and 1300 kbps downlink from the network and between 300 and 400 kbps uplink to the network For 1xEV DO Rev 0 between 400 and 700 kbps downlink from the network and between 40 and 80 kbps uplink to the network For 1X between 40 and ...

Страница 81: ...send or receive email 䢇 Remove the Preview Pane or use the AutoPreview for headers only 䢇 Save attachments to a desktop folder and then open from that folder rather than opening the attachment directly from the message For more information access the Microsoft white paper at www microsoft com office outlook evaluation perform doc Why won t my laptop go into hibernation mode when using my Sprint Mo...

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Страница 83: ...ot Connect to the Sprint Power Vision Sprint PCSVision Network Could Not Prepare Data Services Unable To Prepare Data Services Sprint PCS Connection Manager Stopped Working After Upgrading Windows This section helps you diagnose and solve common problems you may experience while using your Sprint Mobile Broadband Card and the Sprint PCS Connection Manager software ...

Страница 84: ...with your Sprint Mobile Broadband Card and software 䢇 Ensure your card is inserted not locked page 47 and not powered off page 36 䢇 To determine the connection status use the icons in the system tray page 36 and icons and messages in Sprint PCS Connection Manager page 31 and page 33 䢇 The alert log might indicate the nature of the problem page 65 䢇 Run diagnostic tools supplied with Sprint PCS Con...

Страница 85: ...tion or location of your computer 䢇 If Roam Mode from the Sprint PCS Vision option of the Settings window is set to Sprint Ensure you are within the Sprint Power Vision Sprint PCS Vision network coverage area or change the Roam Mode setting You may be subject to roaming rates 䢇 If Roam Mode from the Sprint PCS Vision option of the Settings window is set to Roam Only Ensure you are roaming or chang...

Страница 86: ...ect Settings 5 Ensure that Enable LCP Extensions and Negotiate multi link for single link connections are not selected 6 Click OK Could Not Prepare Data Services See Unable To Prepare Data Services below Unable To Prepare Data Services The Sprint Mobile Broadband Card was unable to access the IOTA server to obtain data account parameters for you This may be because the signal strength is poor or b...

Страница 87: ...fferent version of Windows Sprint PCS Connection Manager will not work Before you upgrade Windows or if you ve upgraded Windows and Sprint PCS Connection Manager stopped working 1 Uninstall Sprint PCS Connection Manager page 49 2 Upgrade Windows 3 Reinstall Sprint PCS Connection Manager page 13 Note After the following steps any changes you made to Sprint PCS Connection Manager settings will be lo...

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Страница 89: ...Technical Specifications and Regulatory Information Section 4 ...

Страница 90: ...82 ...

Страница 91: ...pecifications In This Section LED Operation Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband Card ...

Страница 92: ...own the card or you have powered off the card page 37 Red blinking slowly The card is powering up or no service is available See Searching for Service on page 77 Solid blue The card has power has found a signal and is ready to connect Blue blinking slowly The card is sending or receiving data a 1X data session is in progress Blue blinking rapidly The card is sending or receiving data a 1xEV DO Rev...

Страница 93: ...opers Group FCC ID N7NAC595 Industry Canada ID 2417C AC595 Voltage 3 3 Vdc from PCMCIA Slot Current Maximum 1 A Typical data call current talk mode 370 mA 1X 420 mA 1xEV DO Standby 120 mA 1xEV DO IS2000 hybrid mode Transmitter power 200 mW 23 dBm Transmit PCS 1805 to 1870 MHz Cellular 824 to 849 MHz Receive PCS 1715 to 1780 MHz Cellular 868 to 894 MHz Channel spacing 1 25 MHz Frequency stability 1...

Страница 94: ...rvice IS 707A SMS IS 637 Not supported FAX Not supported IOTA Supported OTASP IS 683A IS 683B IS 683C Supported OTAPA Supported PRL preferred roaming list Supported Authentication Supported Voice Not supported NAM Single E911 Position Location Not supported TTY Accessibility Not supported Mobile IP Supported ...

Страница 95: ...bient outside PCMCIA enclosure Storage temperature 30 to 65 C Humidity 95 non condensing Vibration 15 g peak 10 to 2000 Hz non operating Drop 30 76 2 cm onto vinyl covered concrete Dimensions W x L x H 130 5 mm x 58 mm x 12 7 mm Height of PC Card slot portion 5mm Power button Not supported Headset jack Not supported LED Red blue ...

Страница 96: ...88 ...

Страница 97: ...nformation In This Section Regulatory Notices Patents Trademarks Copyright Limitation of Liability Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband Card and also patent and other information ...

Страница 98: ...C ID N7NAC595 CAUTION The AirCard 595 has been tested for compliance with FCC IC RF exposure limits in the laptop computer s configurations with the side loading PC Card slot and can be used in laptop computers with substantially similar physical dimensions construction and electrical and RF characteristics This PC card must not be colocated or operated in conjunction with any other antenna or tra...

Страница 99: ...rference received including interference that may cause undesirable operations FCC guidelines stipulate that the antenna should be more than 1 7 cm from the user The highest reported SAR values of the Sprint Mobile Broadband Card by Sierra Wireless AirCard 595 are 1 Separation distance of at least 1 7 cm needs to be maintained to user s lap with AirCard 595 inserted into the bottom PC Card slot of...

Страница 100: ...er s body must be maintained at all times 2 To comply with FCC IC regulations limiting both maximum RF output power and human exposure to RF radiation the maximum antenna gain must not exceed 5 65 dBi in the Cellular band and 4 35 dBi in the PCS band 3 The AirCard 595 card and its antenna must not be colocated with any other transmitter or antenna within a host device 4 A label must be affixed to ...

Страница 101: ...830 6 876 697 6 879 585 6 886 049 6 986 171 6 985 757 7 023 878 D442 170 D459 303 and other patents pending Licensed by QUALCOMM Incorporated under one or more of the following United States patents and or their counterparts in other nations 4901307 5056109 5101501 5109390 5228054 5267261 5267262 5337338 5414796 5416797 5490165 5504773 5506865 5511073 5535239 5544196 5568483 5600754 5657420 565956...

Страница 102: ...is a registered trademark of Microsoft Corporation QUALCOMM is a registered trademark of QUALCOMM Incorporated InstallShield is a registered trademark and service mark of InstallShield Corporation All other trademarks are property of their respective owners Copyright 2006 Sprint Nextel All rights reserved No reproduction in whole or in part without prior written approval Sprint the Going Forward l...

Страница 103: ...Y SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY Notwithstanding the foregoing in no event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product regardless of the number of events occurrences or...

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Страница 105: ...Safety Information and Terms Conditions Section 5 ...

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Страница 107: ...Safety and Notices 99 Section 5A Safety and Notices In This Section Important Notice Safety and Hazards Care and Maintenance This section describes important guidelines regarding your Sprint Mobile Broadband Card ...

Страница 108: ...such data Safety and Hazards Do not operate the Sprint Mobile Broadband Card by Sierra Wireless AirCard 595 in areas where blasting is in progress where explosive atmospheres may be present near medical equipment life support equipment or any equipment which may be susceptible to any form of radio interference In such areas the Sprint Mobile Broadband Card by Sierra Wireless AirCard 595 MUST BE PO...

Страница 109: ...on 5B Terms and Conditions 101 Section 5B Terms and Conditions In This Section Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband Card ...

Страница 110: ...s the terms in this document together with the terms associated with the Services you select as described in our marketing materials e g service plan brochures or on our website You represent that you are at least 18 years old In this document we use the words we us our or Sprint to refer to Sprint Spectrum L P and its affiliates doing business as Sprint PCS Agreement We may change the Agreement a...

Страница 111: ...se Services You are responsible for evaluating such content You are also responsible for any use of our Services through any wireless device on your account including but not limited to use by children or minors We strongly recommend that you closely monitor any such usage Changing Services Changes to Services will generally be effective at the start of your next full invoicing cycle In certain in...

Страница 112: ...n our digital network the Nationwide Sprint PCS Network as well as coverage we make available to you through agreements with other carriers off network or roaming coverage All coverage maps are high level representations of outdoor coverage and there are gaps in coverage within areas shown as covered on the maps Coverage is not available everywhere nor can we guarantee you will receive coverage at...

Страница 113: ... cent at monthly or other intervals In certain instances you may not know that your session has not ended As long as your device is connected to our network you will incur data usage charges You will be charged for all data directed to the internet address or IP address assigned to your device regardless of who initiates the activity or whether your device actually receives the data This includes ...

Страница 114: ... a third party payments received are first applied to amounts due to us You may be charged additional fees for certain methods of payment and for payments denied by a financial institution Acceptance of payments even if marked paid in full does not waive our right to collect all amounts that you owe us DisputedCharges Disputes concerning any charges invoiced must be raised within 60 days of the da...

Страница 115: ...es without notice for any misuse You may have access to certain games ringers screen savers and other items on our Vision site Premium Services that are available for an additional charge You will be billed for Premium Service purchases on your Sprint PCS invoice based on the charges as specified at purchase Subject to the terms of the content purchased we may delete premium and non premium items ...

Страница 116: ...ot be relied on for such calls Disclaimer of Warranties WE MAKE NO REPRESENTATIONS OF WARRANTIES EXPRESS OR IMPLIED INCLUDING TO THE EXTENT ALLOWED BY LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES OR WIRELESS DEVICE WE DO NOT PROMISE UNINTERRUPTED OR ERROR FREE SERVICES AND YOU AGREE TO HOLD US HARMLESS FOR ALL SUCH PROBLEMS Limitation of ...

Страница 117: ...AW GOVERN ALL QUESTIONS OF WHETHER A CLAIM IS SUBJECT TO ARBITRATION THIS PROVISION DOES NOT PREVENT EITHER YOU OR SPRINT FROM BRINGING APPROPRIATE CLAIMS IN SMALL CLAIMS COURT BEFORE THE FEDERAL COMMUNICATIONS COMMISSION OR A STATE PUBLIC UTILITIES COMMISSION YOU AND SPRINT FURTHER AGREE THAT NEITHER SPRINT NOR YOU WILL JOIN ANY CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A LAWSUIT ARBI...

Страница 118: ...your last known address in our invoicing records or by calling leaving you a voice message on your wireless device or home phone Properly addressed written notice is effective three days after deposit in the U S mail postage prepaid This Agreement is governed by and must be construed under federal law and the laws of the State of Kansas without regard to choice of law principles If either of us wa...

Страница 119: ...Glossary and Index Section 6 ...

Страница 120: ...112 112 ...

Страница 121: ...Mbps downlink from the network and 153 kbps uplink to the network Average data rates are roughly 400 700 kbps downlink from the network and 40 80 kbps uplink to the network Actual speed depends on the network conditions Compare to 1X bps bits per second The actual data speed over the transmission medium broadband High speed wireless services optimized for data Sprint Mobile Broadband is the next e...

Страница 122: ...cial and private radio spectrum management sets rates for communications services determines standards for equipment and controls broadcast licensing Consult www fcc gov IS Interim Standard After receiving industry consensus the TIA forwards the standard to ANSI for approval kbps kilobits per second Actually 1000 not 1024 as used in computer memory size measurements of kilobytes LAN Local Area Net...

Страница 123: ...t SprintMobileBroadband High speed wireless services optimized for data Sprint Mobile Broadband is the next evolutionary step for the Sprint Power Vision Network SprintPCSConnectionManager Software that allows you to manage the Sprint Mobile Broadband Card s actions and monitor your connections SprintPCSVision Sprint s advanced multimedia third generation services available on the network See 1X S...

Страница 124: ... trade organization whose members provide communications and information technology products systems distribution services and professional services in the United States and around the world Consult www tiaonline org ToolTip Text that displays when you position the mouse pointer over an area of the screen for example over an indicator VPN Virtual Private Network WAN Wide Area Network ...

Страница 125: ...ection 5 amountofdatatransferred 44 antenna guidelinesforuse 91 AOL 72 approvals 85 assistance 26 45 authentication 86 auto launchSprintPCSConnection Manager 31 Auto launchuponnetworkconnection 43 Automatic NetworkMode 60 Automatic roamingoption 60 automaticallyconnecttonetwork 60 automaticallystartSprintPCSConnection Manager 31 AutoPreview 73 B basics 29 behaviorwhenthecardislocked 46 billing and...

Страница 126: ... diskspacerequired 8 Displayingsysteminformation 68 documentnumber 94 dormanticon 36 driverinstallation 18 droptest 87 E E911 positionlocation 86 edit SprintPCSConnectionManagersettings 56 SprintPCSPowerVision Vision connection 59 ejectthecard 19 electricalspecifications 85 electronicserialnumber 24 EnableNICfordataconnections 60 encryption requiredforIOTA 9 endaconnection 45 environmentalspecific...

Страница 127: ...gebase 26 L LaunchConnectionManagerautomatically 58 LED 84 liability limitationof 95 lifesupportequipment 100 light 84 LimitationofLiability 95 links access 49 lockcard immediately 47 uponstartup 47 lockcode overview 46 change 48 initiallockcode 46 warning 46 lockedcard behaviorwhenthecardislocked 46 changethelockcode 48 initiallockcode 46 unlockthecard 48 log alert 65 log connection 64 M maintena...

Страница 128: ...on expandedviewofSprintPCS ConnectionManager 39 non preactivatedcard 22 non preferredroamingarea 32 notices 99 notices regulatory 90 O ontop always 58 onlineHelp 45 operatingtemperature 87 optimizeperformance 73 OTAPA 86 OTASP 86 P packagecontents 6 patents 93 PCSConnectionManager seeSprintPCSConnectionManager PCSVision seeSprintPCSVision performance improve 73 personalusage 64 phonenumber duringA...

Страница 129: ...enu 54 showWelcomescreens 60 signalstrength diagnostictests 66 indicator 32 SMS 86 software components 10 lockcardimmediately 47 lockcarduponstartup 47 menuoptions 51 minimize 40 minimizeonstartup 58 remove 49 restoreminimized 40 specifications 86 uninstall 49 unlockcard 48 update 68 upgradingWindows 79 userlock 46 versioninformation 69 Windows upgrading 79 SoftwareUpdates 68 soundeffects play 58 ...

Страница 130: ... 1xEV DO SprintPowerVision 1xEV DO See1X 1xEV DO Sprintroaming 60 Sprintwebsite 26 Sprint contacting 26 sprint com 26 standbycurrent 85 startaconnection applicationtoautomaticallylaunchupon networkconnection 43 automaticallyconnectwhenready 60 immediately 41 specify1Xor1xEV DOconnection NetworkMode 60 warningwhenroaming 42 Startinsystemtray 58 startSprintPCSConnectionManager automatically 31 manua...

Страница 131: ...nection 43 URLs favorites 49 USBport 66 userlock overview 46 warning 46 changethelockcode 48 lockcardimmediately 47 lockcarduponstartup 47 unlockthecard 48 UserLockChangebutton 61 V vehicle operating 100 versioninformation 69 vibration 87 Viewingyourphonenumber 45 viewsofSprintPCSConnectionManager 39 Vision seeSprintPCSVision and1X 1xEV DO Voice 86 voltage 85 VPN 72 VPNprogramtoautomaticallylaunch...

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