25
What if...?
If you have any questions about using your XELIBRI, visit us
at
www.xelibri.com
anytime. In addition we have listed
some frequently asked questions and answers below.
Problem
Possible Causes
Possible Solution
Phone cannot be
switched on.
On/Off key not pressed
long enough.
Press On/Off key for 2 to 5
seconds.
Flat battery.
Charge battery. Check
charging indicator in the
display.
Charging error
(charge icon not
displayed).
Extreme temperature
(outside 5 to 40 °C)
Make sure the ambient
temperature is right, wait a
while, then recharge.
Contact problem.
Check power supply and
connection to the phone.
No mains voltage.
Use different mains power
socket, check mains voltage.
Wrong charger.
Only use original Siemens
accessories.
Battery faulty or at end
of life.
Replace battery. See p
28
.
SIM error.
SIM card not correctly
inserted.
Check (p
3
).
SIM card contacts dirty. Clean the SIM card with a dry
cloth.
SIM card with wrong
voltage.
Use 1.8/ 3v SIM cards only.
SIM card damaged (e.g.
broken).
Inspect the damage. Return
the SIM card to service
provider.
No connection to
network.
Signal weak.
Move higher, to a window or
open space.
Outside GSM range.
Check service provider
coverage map.
SIM card not valid.
Contact the service provider.
New network not
authorised.
Try manual selection or
select a different network
(p
23
).
Network barring is set.
Contact the service provider.
Phone loses
network.
Signal too weak.
Switching the phone off and
on may speed up reconnec-
tion.
Calls not possible. New SIM card inserted. Check for new restrictions.
Credit used up.
Load credit.
Poor sound
quality
Signal too weak.
Avoid covering the internal
antenna (top rear of phone)
with your hand.
No entries
possible in Phone-
book.
Phonebook is full.
Delete entries in Phonebook
(p
13
).
Problem
Possible Causes
Possible Solution
shakara.book Seite 25 Montag, 24. Februar 2003 4:33 16
