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Cleaning and servicing

16 Cleaning and servi-

cing

Cleaning and servicing

To keep your appliance working effi-
ciently for a long time, it is important
to clean and maintain it carefully.

16.1 Tips on appliance care

Follow the tips for appliance care to
ensure your appliance works cor-
rectly in the long term.

Wipe down the
housing and the
control panel
with nothing but
water and a
damp cloth.

The appliance
parts remain
clean and hy-
gienic.

Remove all de-
tergent residue,
spray residue or
other residues
immediately.

Fresh deposits
are easier to re-
move without
leaving any
residue.

Keep the appli-
ance door and
detergent drawer
open after use.

This allows the
residual water to
dry, reducing
odours in the ap-
pliance.

16.2 Cleaning the drum

If you often wash at a washing tem-
perature of 40 °C and lower or the
appliance has not been used for a
long period, clean the drum.

CAUTION

Risk of injury!

Permanently washing at low temper-
atures and a lack of ventilation for
the appliance may damage the drum
and cause injury.

▶

Regularly run a programme for
cleaning the drum or wash at tem-
peratures of at least 60 °C.

▶

Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.

▶

Run the ⁠

Drum Clean

pro-

gramme without laundry.
Add washing powder.

16.3 Cleaning the detergent

drawer

Note:

Please read the information in

the Safety →

sections

to ensure that you use the appliance
safely.

Pull out the detergent drawer.

Press down on the insert and re-
move the detergent drawer.

Press out the insert upwards from
below.

Содержание WM14UQ9SIN

Страница 1: ...e WM14UQ9SIN en User manual and installation instructions Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ...nt drawer 20 5 3 Controls 20 5 4 Operating logic 20 6 Display 22 7 Buttons 24 8 Programmes 26 9 Accessories 35 10 Before using for the first time 35 10 1 Starting an empty washing cycle 35 11 Laundry 36 11 1 Preparing the laundry 36 11 2 Sorting laundry 37 11 3 Freshening up laundry 37 11 4 Degrees of soiling 37 11 5 Care symbols on the care labels 38 12 Detergents and care products 38 12 1 Deterg...

Страница 3: ...ning the detergent drawer 46 16 4 Descaling 47 16 5 Cleaning the drain pump 47 16 6 Cleaning the water outlet hose at the siphon 49 16 7 Clean the water inlet filters 50 17 Troubleshooting 53 18 Transportation storage and disposal 61 18 1 Removing the appliance 61 18 2 Inserting the transit bolts 61 18 3 Using the appliance again 62 18 4 Disposing of old appliance 62 19 Customer Service 63 19 1 Pr...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ...isture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appli...

Страница 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Страница 9: ...ts out of the reach of children 1 6 Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance WARNING Risk of electric shock Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this applianc...

Страница 10: ...en Safety 10 WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Страница 11: ...sure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pressure in the water supply system is min 100 kPa 1 bar and max 1000 kPa 10 bar If the water pressure exceeds the maximum ...

Страница 12: ...m mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the p...

Страница 13: ...ial damage Page 11 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance F...

Страница 14: ...information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Страница 15: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Страница 16: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely ...

Страница 17: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 35 Drainage into a plastic pipe with rubber sleeve ...

Страница 18: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Страница 19: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 47 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 18 7 Transit bolts Page 15 ...

Страница 20: ...ric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 2 1 1 Programmes Page 26 2 Programme selector Page 40 3 Buttons Page 24 and dis play Page 22 5 4 Operating logic ATTENTION Pressing on the display with fo...

Страница 21: ...Familiarising yourself with your appliance en 21 Do not press on the display using pointed or sharp objects 1 2 ...

Страница 22: ...maining 10 1 Ready in time The programme end has been set and the remaining number of hours is displayed Buttons Page 24 9 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg Prewash Programme status Active oxygen treatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Extra Rinse Addit...

Страница 23: ...tage control system Flashes The automatic voltage control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is ex...

Страница 24: ... Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Note Use the buttons to set the set ting values 90 Tem perature 90 C Adjust the temperature in C 1400 Spin Speed 1400 rpm Adjust the spin speed or deactivate the spin cycle If is selected the water is drained and the spin cycle is deactiva...

Страница 25: ...cle The laundry remains in the water after the last rinse cycle Activate Deactivate Wash with more water Recommended for particularly sensit ive skin and for treating laundry more gently Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing...

Страница 26: ...e labels Page 38 Programme Description Max load kg Programme settings Max temperature C Max spin speed rpm 1 Speed Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short pro gramme for normally soiled laundry when you activate Speed If Speed is activ ated the maximum load capa city is reduced to 5 kg 9 90 1400 Cottons Eco Wash hard wearing items made fro...

Страница 27: ...shing temperature The washing per formance meets legal require ments Cottons 60 C Label Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme Note To save energy the ac tual washing temperature may deviate from the set washing temperature The washing per formance meets legal require ments You cannot change the wash ing temperature 9 1400 1 Programme setting ...

Страница 28: ...1200 Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laun dry 4 60 1400 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eye lets or clips in a mesh laundry bag 2 40 800 1 Programme setting ...

Страница 29: ...om wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate The laundry is not spun 1400 1 Programme setting ...

Страница 30: ...l lowing cases Before using the appliance for the first time If you regularly wash at tem peratures of 40 C or lower After a prolonged period of non use Use washing powder or a de tergent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delicates 1200 1 Programme setting ...

Страница 31: ...have not used a pro gramme at 60 C or higher for a long time sensoFresh For all washable items and for items that are suitable for pro fessional cleaning only Programme for freshening up dry laundry or removing odours e g cigarette or kit chen odours Dry the drum with a cloth be fore loading the laundry Tip The programme does not remove stains or sweat odours 1 1 Programme setting ...

Страница 32: ...nt equipment Suitable for washing and then waterproofing Use a detergent for outdoor fabrics Use a waterproofing agent that is suitable for machine wash ing Place the detergent for outdoor fabrics in compartment II in the detergent drawer and the wa terproofing agent in the compartment Detergent drawer Page 20 After treat the laundry in ac cordance with the manufac turer s instructions 1 40 800 1 ...

Страница 33: ...ynthetic or blended fab rics Tip In order to avoid creasing in your laundry you can activ ate The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Note Use the Delicates Silk programme to wash shirts and blouses made from silk or del icate fabrics 2 60 800 1 Programme setting ...

Страница 34: ...uper 15min 30 min Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is ap prox 30 minutes If you wish to reduce the pro gramme duration to 15 minutes activate Speed The maximum load is reduced to 2 kg 4 40 1200 1 Programme setting ...

Страница 35: ... outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00605740 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry N...

Страница 36: ...mply freshen up fabrics using act ive oxygen 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty all pockets Brush sand out of all collars and pockets Close bed covers and cushion covers C...

Страница 37: ...he following information to freshen up the laundry Suitable for all items including items marked by the manufacturer on the care label as suitable for dry cleaning such as suits jackets and trousers Not suitable for removing stains sweat and sweat odours These items of laundry need to be washed Only freshen up dry laundry After freshening up the laundry shake it out briefly 11 4 Degrees of soiling...

Страница 38: ...ions to ensure that you use the appliance safely The manufacturer s instructions for use and dosage can be found on the packaging Notes only use liquid detergents that are self flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile subs...

Страница 39: ... use 12 2 Detergent dosage The detergent dosage depends on The amount of laundry Degree of soiling Water hardness You can find out how hard your water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a man...

Страница 40: ...set Adjust the programme settings The programme settings are not saved permanently for the pro gramme 13 4 Saving the programme settings You can save your individual pro gramme settings as favourites Requirements A programme has been set The programme settings have been adjusted Press and hold for approx 3 seconds Press to call up the saved pro gramme Note To overwrite the saved pro gramme repeat ...

Страница 41: ...ng aid for liquid detergent If you order the measuring aid as an accessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer 13 7 Use the measuring aid for liquid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the d...

Страница 42: ...ting the programme Note If you want to change the time until the programme ends set the Ready in time first Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a If you start a programme with act ive oxygen the drum lights up after the programme starts and th...

Страница 43: ...ain pro gramme 3 Remove the laundry 13 12 Unloading the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely 1 Open the door 2 Remove the laundry 13 13 Switching off the appli ance 1 Press 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the door and detergent...

Страница 44: ...proof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold 3 sec for ap prox 3 seconds ...

Страница 45: ... signal 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder ON OFF Activate or deactivate the re minder to clean the drum Display bright ness 1 low 2 me dium 3 high 4 very high Set the display brightness 15 2 Changing the basic set tings 1 In order to set the basic settings press the button 2 To set the required ba...

Страница 46: ...ucing odours in the ap pliance 16 2 Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long period clean the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem perature...

Страница 47: ...f unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service 16 5 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventin...

Страница 48: ...he drain hose out of the holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Страница 49: ...pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump can be rotated 4 Insert the pump cap and screw it on as far as it will go 90 The handle on the pump cap must be in a vertical position 5 Insert the maintenance flap and lock it into place 1 2 6 Close the maintenance flap 16 6 Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or...

Страница 50: ...ptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you...

Страница 51: ...e read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 50 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter ...

Страница 52: ...en Cleaning and servicing 52 5 Connect the hose and check for leaks 2 1 ...

Страница 53: ...s any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 47 The water outlet hose is connected too high Install the water outlet hose at a ma...

Страница 54: ... No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load lights up The temperature is too high Wait until the temperature ha...

Страница 55: ...vated Check whether is activated Buttons Page 24 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press to start the programme The door cannot be opened is activated Continue the programme by selecting Spin or Drain and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 43 Water level is too h...

Страница 56: ...n Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Water is not flowing in Detergent is not being dispensed You have not pressed Press The filters in the water inflow are blocked Clean the filters in the water inflow Page 50 The tap is tu...

Страница 57: ...ce while it is operating Drum jerks after the programme starts This is caused by an internal motor test Not a fault no action required Residual water is present in the com partment Insert in compartment is blocked Cleaning the detergent drawer Page 46 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed...

Страница 58: ...pe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the sp...

Страница 59: ... the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the...

Страница 60: ... on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw con...

Страница 61: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 50 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Страница 62: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Страница 63: ...te on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the prod...

Страница 64: ...s 40 4 0 0 710 64 0 2 00 Mix 40 4 0 0 600 45 0 1 15 Delicates Silk 30 2 0 0 190 37 0 0 45 Wool 30 2 0 0 190 41 0 0 45 1 values determined according to the valid version of IEC60456 Technical specifications 21 Technical specifica tions Technical specifications Facts and figures for your appliance can be found here Appliance height 85 0 cm Appliance width 59 8 cm Appliance depth 59 0 cm Weight 68 72...

Страница 65: ...At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you can also find the model identifier in the first line of the EU energy label 1 Only applies to countries in the European Economic Area ...

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Страница 68: ...9001603868 9001603868 001217 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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