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11
What to do if...
ʑ
Water is leaking out
– Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
–
Start/Reload
not selected?
– Tap not turned on?
– Filter blocked? Clean the filter
a
page 10
.
– Supply hose kinked or trapped?
ʑ
The appliance door will not
open.
– Safety function active. Programme stopped?
a
page 4
.
–
(without final spin) selected?
a
page 3, 4
.
– Can be opened by emergency release only?
a
page 9
.
– Door locked after the washing machine is switched off: Switch on the washing
machine and wait for 5 seconds.
ʑ
The selected programme does
not start.
–
Start/Reload
or
Finish in
time selected?
– Washing machine door closed?
– Childproof lock active? Deactivate
a
page 5
.
ʑ
Detergent solution is not
drained.
–
(without final spin) selected?
a
page 3, 4
.
– Clean the detergent solution pump
a
page 10
.
– Clean the waste pipe and/or drainage hose.
ʑ
No water can be seen in the
drum.
– Not a fault. Water remains inside below the visible area.
ʑ
Spin result not satisfactory.
Laundry wet/too damp.
– Not a fault. Spin control system has stopped the spin cycle. Uneven distribution of
laundry.
Distribute large and small items of laundry evenly in the drum.
–
Less Ironing
selected?
a
page 5
.
– Selected speed too low?
a
page 5
.
ʑ
Programme duration changes
suddenly during operation.
– Not a fault. The program time can vary according to the distribution of laundry, with
it therefore being possible for the display panel to show adjustments in the
duration.
ʑ
Spin cycle performed several
times.
– Not a fault. The balance control system has detected an imbalance and is
attempting to redress this by repeating the spin.
ʑ
Residual water in the
compartment for care products.
– Not a fault: the action of the care product is not affected.
– Clean the compartment if necessary
a
page 9
.
ʑ
Odour formation in the washing
machine.
– Run programme
Cotton
90 °C
without laundry. Use standard detergent.
ʑ
Status display
1
flashing.
Appliance has detected a
detergent overload.
– Too much detergent used?
If foam is escaping from the detergent drawer: mix 1 tablespoon of fabric softener
with ½ litre of water and pour into compartment
II
(not with outdoor or down
fabrics)
.
– Reduce the detergent dosage for the next wash cycle.
ʑ
Intense noise formation,
vibrations and "wandering"
during the spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet
a
Installation instructions
.
– Transportation safety devices removed?
Remove transportation safety devices
a
Installation instructions
.
ʑ
Display panel/indicator lamps
remain turned off while the
machine is working.
– Energy-saving mode
a
page 5
.
– Power cut?
– Fuses triggered? Reset/change the fuse.
– If the fault occurs repeatedly, call customer services.
ʑ
Programme sequence longer
than usual.
– Not a fault. Unbalanced load detection system adjusts imbalance by repeatedly
distributing the laundry.
– Not a fault: foam detection system active; adds an additional rinse cycle.
ʑ
Detergent residues on the
laundry.
– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Select
Rinse/Spin
or brush out the laundry after washing.
If you cannot correct a fault yourself or if a repair is necessary:
– Turn the programme selector to
Off
and remove the mains plug from the socket.
– Turn off the water supply and call customer services
a
Installation instructions.
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Washing machine
WM14Q360GB /...
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Washing machine
Operating instructions
Observe the safety instructions on page 8.
Read these instructions and the separate installation
instructions before operating the washing machine.
