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Troubleshooting

Fault

Cause

Troubleshooting

Appliance door cannot be
closed.

When closed, the appliance door,
its decor or attached parts should
not knock against adjacent cabin-
ets or the worktop.

Lid on the detergent dis-
penser cannot be closed.

Detergent dispenser or lid
are blocked by sticky deter-
gent residue.

▶

Remove detergent residue.

Noise

Fault

Cause

Troubleshooting

Filling valves making knock-
ing noises.

Caused by the domestic in-
stallation. No appliance fault
present. Does not affect
functioning of the appliance.

▶

Can only be remedied in the do-
mestic installation.

Knocking or rattling noise.

Spray arm is striking table-
ware.

▶

Arrange tableware so that the spray
arms do not strike tableware.

With a small load the water
jets directly strike against
the tub.

▶

Distribute the tableware evenly.

▶

Load the appliance with more table-
ware.

Light items of tableware
move about during the wash
cycle.

▶

Position light items of tableware se-
curely.

Содержание SN27ZI48DM

Страница 1: ...Dishwasher SN27ZI48DM en User manual Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ...atures 22 Top basket 22 Bottom basket 23 Cutlery basket 24 3rd basket 24 Etagere 24 Folding prongs 25 Knife shelf 25 glassZone 25 Basket heights 26 Before using for the first time 27 Performing initial start up 27 Water softening system 27 Overview of water hardness set tings 27 Setting the water softening sys tem 28 Special salt 28 Switching off the water softening system 29 Rinse aid system 29 R...

Страница 3: ...e 42 Filter system 44 Cleaning spray arms 45 Troubleshooting 46 Error code Fault display Sig nal 46 Washing results 48 Home Connect problem 55 Information on display panel 55 Malfunctions 55 Mechanical damage 56 Noise 57 Clean wastewater pump 58 Transportation storage and disposal 58 Removing the appliance 58 Protect appliance from frost 59 Transporting the appliance 59 Disposing of old appliance ...

Страница 4: ... appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2500 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge...

Страница 5: ...h an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutt...

Страница 6: ... of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly caustic alkaline or highly acidic cleaning agents in con junction with aluminium parts in the interior of the appliance may cause explosions Never use highly caustic alkaline or highly acidic cleaning agents in particular commercial or industrial products ...

Страница 7: ...l the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ous Never let the power cord come into contact wi...

Страница 8: ...y trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Страница 9: ...p pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their finger...

Страница 10: ...at gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the appliance Make sure that the w...

Страница 11: ...mme will adjust to a lower load and consumption will be reduced Additional functions Page 21 Change the sensor setting to the de fault Consumption is reduced Sensors Page 12 Zeolith drying automatically helps to save energy Zeolith drying Page 11 Zeolith drying The appliance features a Zeolith con tainer Zeolith drying lets you save energy Zeolite is a mineral that can store moisture and heat ener...

Страница 12: ...ater consumption are adjusted accordingly Very sensitive Adjusts the programme strength for difficult condi tions of use e g stubborn dried on food remnants Recommended setting Sensor setting Description when using organic or eco logical detergents contain ing low levels of active agents Energy and water consumption are adjusted accordingly Installation and connection Installation and connec tion ...

Страница 13: ...nclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose ...

Страница 14: ...en Installation and connection 14 The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Страница 15: ...your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1 Rating plate Rating plate with E number and FD number Page 60 The data you need for Customer Service Page 59 1 Depending on the appliance specifications ...

Страница 16: ...ght Interior lighting of the appliance Overview of basic settings Page 38 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 45 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 11 13 Blow ope...

Страница 17: ...open the menu Changing basic settings Page 39 4 Rinse aid refill indicator Rinse aid system Page 29 5 Special salt refill indicator Water softening system Page 27 6 Display Remote Start 1 If you have activated the function and are con trolling the appliance via the Home Connect app the display lights up on the appliance 7 WLAN display Home Connect Page 40 8 Timer programming Setting timer programm...

Страница 18: ...35 15 Display1 The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic settings Page 39 16 Display The display shows information about pro grammes basic settings or additional functions You can change the basic settings via the display and the setting buttons Changing basic setti...

Страница 19: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Additiona...

Страница 20: ... Half Load Shine Dry VarioSpeedPlus Additional functions Page 21 Speed 65 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 65 C Intermediate rinse Final rinse 69 C Drying Shine Dry Additional functions Page 21 Speed 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and g...

Страница 21: ...You can use the Home Connect app to download additional pro grammes and save them to the button 1 Save Favourite on the appliance 1 Press 2 Press the right programme button Programmes Page 19 3 Press the button for the relevant additional function Additional functions Page 21 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flashes a The programme and ...

Страница 22: ...Dry To avoid marks and im prove drying the quant ity of water is increased and the drying phase extended Energy consumption in creases Use rinse aid Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups and glasses in the top basket a Knife shelf 1 You can...

Страница 23: ...er the basket evenly to the right level Basket heights Page 26 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown 1 Depending on the appliance specifications ...

Страница 24: ...bleware e g small cups bowls or cooking spoons Moving the side shelf in the 3rd basket You can move the side shelf in the 3rd basket to wash stemware in the top basket 1 Move the side shelf to the left 2 Arrange the stemware in the top basket Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do ...

Страница 25: ...ds and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Knife shelf Use the shelf for knives and long items of cutlery glassZone Use the glassZone in the top basket to clean all types of glasses gently yet thoroughly Selecting glassZone Note Consumption will increase if you operate your appliance with the glassZone switched on 1 Pull ou...

Страница 26: ...ll out the top basket 2 Pull the tab on the glassZone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the glassZone in the top basket and lock in position Check that the mounts are in the correct position a The glassZone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the right height Level Top basket Bottom basket 1 max ø 18 5 cm ...

Страница 27: ...y time or use the Home Connect app on your mo bile device 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for approx 3 seconds 7 Add detergent Page 31 8 Start the Programme with the highest cleaning temperature without tableware We recommend you clean the ap pliance without tableware before using it for the first time to re...

Страница 28: ...hardness 5 Press or repeatedly until the right water hardness has been set The value 16 20 is set at the fact ory 6 To save the settings press for approx 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt re...

Страница 29: ...ing to manufactur ers combined detergents with salt replacement substances can gen erally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for approx 3 seconds 3 Press repeatedly until the display shows Water hardness 4 Press or repeatedly until the display shows 0 8 5 ...

Страница 30: ...less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse aid during the wash cycle reduces water marks and im proves the drying result 5 To save the settings press for approx 3 seconds Switching the rinse aid sys tem off If you find the rinse aid refill indicator irritating e g when using combined detergents with a rinse aid compon ent you can switc...

Страница 31: ...the level of soiling Detergent Description Liquid detergent Liquid detergent works faster and is recommen ded for shorter Pro grammes Page 19 without PreRinse Sometimes liquid deter gent may leak out despite the detergent dispenser being closed This is not a fault and is non critical if you remember the follow ing Only choose a pro gramme without PreR inse Do not select timer pro gramming for star...

Страница 32: ...e instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The cleaning effect may be restricted here Set the rinse aid and the water softening system to the separate detergent or combined detergent in use According to manufacturers com bined deterg...

Страница 33: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Страница 34: ...cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programm...

Страница 35: ...d do not block it with tableware so as not to obstruct the lid of the deter gent dispenser Removing tableware WARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware ...

Страница 36: ... hours You can change this setting in the Basic settings Page 38 3 To activate timer programming press Note To deactivate timer program ming press for approx 4 seconds Starting the programme Press a The programme has ended when the display shows Finished Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the top basket You m...

Страница 37: ...in ished a The programme is cancelled and ends after approx 1 minute Display programme informa tion You can show information about pro grammes and additional functions on the display 1 Press 2 Press the programme button or an additional function Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme currently run ning ...

Страница 38: ...16 20 medium1 Set the water hardness Overview of water hardness settings Page 27 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Page 30 Sensor setting Standard1 Sensitive Very sensitive Set the water sensor for identifying soiling Sensors Page 12 ExtraDry on off1 Switch ExtraDry on or off for each operation The temperature is i...

Страница 39: ...ing operation Level 0 switches the button tones off Wi Fi on off1 Switch the wireless network connection on or off Remote Start off Manual1 Permanent Activate or deactivate Remote Start Page 41 Greeting on1 off Switch display of the brand name logo on or off when the appliance is switched on Factory setting Reset Restore changed settings to the factory settings The settings for initial start up mu...

Страница 40: ...onsult the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4 Home Connect quick start Connect your appliance to a mobile device quickly and easily Installing app 1 Install the...

Страница 41: ...ess Remote Diagnostics Customer Service can use Remote Diagnostics to access your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support se...

Страница 42: ...nly use suitable cleaning products to clean your appliance Safe use Page 10 Tips on appliance care Follow the tips on appliance care to make sure your appliance functions properly at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gie...

Страница 43: ...d to do so by the display Notes Run the Machine Care programme without any tableware in the dish washer Only use machine care products and machine cleaners specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Mach...

Страница 44: ... filter system Check that no foreign objects fall into the sump 1 2 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into...

Страница 45: ...the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 46: ...ware Re arrange the tableware in the ap pliance so the Intake opening of the Zeolith container Page 15 is no longer obstructed E 2060 lights up Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 3000 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 59 E 3100 light...

Страница 47: ...er supply 11 Switch the appliance on E 9240 lights up Filters are soiled or blocked Clean the filters Cleaning filters Page 44 E 6103 lights up Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secu...

Страница 48: ...ppli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 59 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 29 2 Set the amount of rinse aid to be dispensed Setting the am...

Страница 49: ...ter the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the ...

Страница 50: ...otation Spray arm nozzles are blocked Clean the Spray arms Page 45 Filters are soiled Clean the filters Cleaning filters Page 44 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 44 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 19 Adjust the sensitivity of the sensors Sensors P...

Страница 51: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 31 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 19 Position tableware at an angle Arrange tableware Page 34 Use rinse aid Rins...

Страница 52: ...r lipstick marks on tableware Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 19 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 31 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be en...

Страница 53: ...iscol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 19 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove l...

Страница 54: ... wa ter hardness Use detergent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap ...

Страница 55: ... on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 28 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Страница 56: ...e appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 37 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door f...

Страница 57: ...hooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Dis...

Страница 58: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Страница 59: ...can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of t...

Страница 60: ... warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid...

Страница 61: ...mation on the brand product website search for your appliance model on the product website and check additional documents Alternatively you can send a request to oss request bshg com or to BSH Haus geräte GmbH GmbH Carl Wery Str 34 D 81739 München Germany The source code will be made avail able to you on request To file a request please email to oss request bshg com or send a written request to BS...

Страница 62: ...en Technical specifications 62 SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Страница 63: ......

Страница 64: ...1570466 9001570466 001130 650 P5 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www siemens home bsh group com Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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