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Troubleshooting

44

18 Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

Tip:

You can find further information and explanations on troubleshooting on-

line by scanning the QR code in the table of contents and on our website
siemens-home.bsh-group.com .

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Fault

Cause and troubleshooting

E:32-00 will light up
alternately or indicator
for water supply lights
up.

Supply hose is kinked.

▶

Install the supply hose without kinks.

Water tap is turned off.

▶

Turn on the water tap.

Water tap is jammed or furred up.

▶

Turn on the water tap.
The flow rate must be at least 10 l/min when the
water supply is open.

The filters in the water connection of the supply or
AquaStop hose are blocked.

1.

Switch off the appliance.

2.

Pull out the mains plug.

3.

Turn off the water tap.

4.

Unscrew the water connection.

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Содержание SN23EI01ME

Страница 1: ...ishwasher SN23EI01ME en Information for Use Register your product on My Siemens and discover exclusive services and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ...nce 14 5 1 Appliance 14 5 2 Controls 16 6 Programmes 18 6 1 Information for test institutes 19 6 2 Favourite 19 7 Additional functions 21 8 Features 21 8 1 Top basket 22 8 2 Etagere 22 8 3 Bottom basket 23 8 4 Folding prongs 23 8 5 Cutlery drawer 24 9 Before using for the first time 24 9 1 Performing the initial config uration 24 10 Water softening system 24 10 1 Overview of water hardness setting...

Страница 3: ...t quick start 38 16 2 Remote Start 38 16 3 Data protection 39 17 Cleaning and servicing 39 17 1 Cleaning the tub 39 17 2 Cleaning products 39 17 3 Tips on appliance care 40 17 4 Machine Care 40 17 5 Filter system 41 17 6 Cleaning spray arms 42 18 Troubleshooting 44 18 1 Clean wastewater pump 50 19 Transportation storage and disposal 50 19 1 Removing the appliance 50 19 2 Protect appliance from fro...

Страница 4: ...his appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Do not let children play with the appliance Cleaning and user maintenance must not be performed by chi...

Страница 5: ...not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in water The plastic housing on the supply hose cont...

Страница 6: ...may cause seri ous harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause explo sions Never add solvents to the interior of the appliance Highly caustic alkaline or highly acidic cleaning agents in conjunc tion with aluminium parts in the interior...

Страница 7: ... Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appli ance If the insulation of the power cord is damaged this is dangerous Never let the power cord come into contact with hot appliance parts or heat sources Never let th...

Страница 8: ...Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts Children may become trapped in the appliance and suffocate Use...

Страница 9: ...d detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The water in the interior of the dishwasher is not drinking water It may con tain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet col lecting tray and i...

Страница 10: ...en the appliance and the water pipe The pipes sup plied for the drinking water and waste water connections are not affected here Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses supplied with the appliance or genuine spare hoses Never re use water hoses that have been used before If...

Страница 11: ... functions Page 21 3 3 autoOpen Dry The appliance door opens automatic ally during the drying phase This en sures a particularly economical dry ing result For best drying results wait until the end of programme before unloading the tableware The programme has ended when the display shows 0h 00m If automatic door opening is deactiv ated energy consumption increases and the drying phase is usually s...

Страница 12: ...nstall the drainage connection Page 12 7 Install the drinking water connec tion Page 12 8 Connect the appliance to the power supply 4 3 Drainage connection Connect your appliance to drainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the ...

Страница 13: ... Please note that the water safety system is only functional if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance s power cable in a socket nearby The connection data of the appli ance can be found on the rating plate 3 Check the mains plug is inserted properly ...

Страница 14: ...ith your appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 12 11 1 Rating plate Rating plate with E number and FD num ber Page 52 The data you need for Customer Service Page 51 1 Depending on the appliance specifications ...

Страница 15: ...age 42 6 Tablet collecting tray During the wash cycle tablets automatic ally fall out of the detergent dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 22 8 Cutlery drawer Cutlery drawer Page 24 9 Cutlery shelf1 Cutlery shelf Page 22 10 Upper spray arm The upper spray arm washes the table ware in the top basket If the tableware has not been washe...

Страница 16: ...ce Page 32 Switching off the appliance Page 34 Terminating the programme Page 34 2 Programme buttons Programmes Page 18 3 Display The display shows information about the remaining running time or the ba sic settings You can change the ba sic settings via the display and the setting buttons Changing basic settings Page 37 4 WLAN display Home Connect Page 37 5 Water supply display Display for water ...

Страница 17: ...on Starting the programme Page 33 9 button If you press for approx 3 seconds you can open the basic set tings Changing basic settings Page 37 10 Remote Start Remote Start Page 38 11 Timer programming Setting timer programming Page 33 12 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 27 13 Door handle1 Open the appliance door 1 Depending on the appliance specifications ...

Страница 18: ...such as water temperat ure or pipe pressure may result in deviations Programme Use Programme se quence Intensive 70 Tableware Pots and pans non fragile tableware and cutlery Level of soiling Stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Dry Auto 45 65 Tableware Mixed tableware and cutlery Level of soili...

Страница 19: ...er FD are required here They can be found on the rat ing plate on the appliance door 6 2 Favourite You can save a combination of a pro gramme and an additional function to the button Save the programme via the Home Connect app or on the appli ance The pre rinse program is saved to this button at the factory Pre rinse is suitable for all types of tableware The tableware undergoes intermedi ate clea...

Страница 20: ...rogrammes 20 Tip To reset the programme to the pre rinse programme stored at the factory use the Home Connect app1 or reset your appliance to the factory settings 1 Depending on the appliance specifications ...

Страница 21: ...aining tableware with different soiling levels e g place very soiled pots and pans in the bot tom basket and normally soiled tableware in the top basket The spray pressure in the bottom basket is increased and the maximum programme temperature maintained longer This will in crease the running time and energy con sumption VarioSpeedPlus The run time is shortened by 15 to 75 depending on the rinse p...

Страница 22: ...event the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sides 5 Release the levers a The basket clicks into position 6 Slide the basket back in 8 2 Etagere Use the cutlery shelf and space un derneath ...

Страница 23: ...e the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion 1 Depending on the appliance specifications ...

Страница 24: ...7 6 Add detergent Page 28 7 Start the Programme with the highest cleaning temperature without tableware To remove any marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 35 at any time 10 Water softening sys tem Hard water leaves limescale on the tableware as w...

Страница 25: ...Hxx a The display shows 4 Press repeatedly until the right water hardness has been set The value H04 is set at the factory 5 To save the settings press for 3 seconds 10 3 Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of spec...

Страница 26: ...water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the dis play shows H00 4 To save the settings press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated 10 5 Regeneration of the wa ter softening system In order...

Страница 27: ...2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid a The lid clicks into position 11 2 Setting the amount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the basic settings press fo...

Страница 28: ...e a low alkaline formulation with enzymes Enzymes break down starch and remove protein Oxygen based bleaching agents are generally used to remove coloured marks e g tea or ketchup Note Follow the manufacturer s in structions for each detergent Tip Suitable detergents are available online via our website or from Cus tomer Service Page 51 Tabs Tabs are suitable for all cleaning functions and do not ...

Страница 29: ... washing up liquid Hand washing up liquid can cause in creased frothing and damage the ap pliance Detergent containing chlorine Chlorine residue on tableware may present a risk to health 12 3 Information on deter gents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com plet...

Страница 30: ...on a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder deterg...

Страница 31: ...e or highly acidic cleaning solutions in par ticular commer cial or industrial cleaners are not safe to use in the dishwasher with aluminium If you are using highly caustic al kaline or highly acidic cleaning agents in partic ular commercial or industrial cleaning agents do not put alu minium parts in the dishwasher interior The water tem perature of the programme is too high Select a pro gramme w...

Страница 32: ... so no wa ter can collect in them Do not block the spray arms make sure that they can turn freely Do not place small parts in the tablet collecting tray and do not block it with tableware so as not to obstruct the lid of the deter gent dispenser 13 3 Removing tableware WARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result...

Страница 33: ...al functions Page 21 a The additional function is set and the additional function button flashes 14 4 Setting timer program ming You can delay the start of the pro gramme by up to 24 hours 1 Press a h 01 appears in the display 2 Use to set the required start time for the programme 3 Press a This activates timer programming Tip To deactivate timer program ming press repeatedly until h 00 appears in...

Страница 34: ...appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme 14 9 Terminate programme To end a programme early or to switch from a programme that has already started you will need to can cel it first Press for approx 4 seconds a All displays light up a As soon as the displays are off the display shows 0h 01m and the residual water is...

Страница 35: ...f rinse aid to be dispensed Switch the rinse aid system off with level r00 Intensive drying d00 1 d00 d01 The temperature is in creased during the final rinse which improves the drying result This may in crease the run time slightly Note Not suitable for delic ate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connection Only set the ap pl...

Страница 36: ... door opening is deactivated in all pro grammes With the setting o01 automatic door opening is activated in all pro grammes With the setting o02 automatic door opening is activated only in the Eco 50 C programme autoOpen Dry Page 11 Wi Fi Cn0 Cn0 Cn1 Switch the wireless network connection on or off Level Cn0 switches the wireless network connection off The basic setting Wi Fi is only available onc...

Страница 37: ...s for initial start up must be configured 1 Factory setting may vary according to model 15 2 Changing basic settings 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the required set ting 4 Press repeatedly until the dis play shows the right value You can change several settings 5 To save the settings pr...

Страница 38: ...Home Connect app and set up access for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements The Home Connect app is installed on your mobile device Wi Fi is activated on the router The appliance receives signals from the WLAN home network Wi Fi at its installation location The appliance door is closed 1 With...

Страница 39: ...nection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the first time Note Please note that the Home Connect functions can only be utilised with the Home Connect app Information on data protectio...

Страница 40: ... www siemens home bsh group com store or from customer service Machine Care is a programme which removes various deposits in one washing cycle Cleaning takes place in two phases Phase Removal of Detergent Placement 1 Grease and limes cale Liquid machine care product or machine descaler in powder form Appliance interior e g bottle hung in the cut lery basket or powder in the interior 2 Food remnant...

Страница 41: ...ine care product in the appliance interior Only use machine care products specially designed for dishwash ers 4 Pour the machine cleaner into the detergent dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run a Once the programme has ended the indicator for Machine Care goes out 17 5 Filter system The ...

Страница 42: ...il ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow mark ings match up 17 6 Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly...

Страница 43: ...ray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 44: ...genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Fault Cause and troubleshooting E 32 00 will light up alternately or indicator for water supply lights up Supply hose is kinked Install the supply hose without kinks Water tap is turned o...

Страница 45: ...n E 61 02 will light up alternately Not an appliance fault Wastewater pump is blocked or the cover of the wastewater pump is loose 1 Clean the wastewater pump Clean wastewater pump Page 50 2 Secure the cover of the wastewater pump so it clicks into position Clean wastewater pump Page 50 E 61 03 will light up alternately Water is not drained Not an appliance fault Siphon connection is still closed ...

Страница 46: ...E 92 40 will light up alternately Filters are soiled or blocked Clean the filters Cleaning filters Page 41 All LEDs lit up or flashing Electronics have detected a fault 1 Press the main switch button for approx 4 seconds The appliance is reset and restarted 2 If the problem occurs again Switch off the appliance Pull out the mains plug or switch off the fuse in the fuse box Wait at least 2 minutes ...

Страница 47: ...on Spray arm nozzles are blocked Clean the Spray arms Page 42 Filters are soiled Clean the filters Cleaning filters Page 41 Filters are inserted incorrectly and or not engaged 1 Insert the filters properly Filter system Page 41 2 Engage the filters Washing programme selected too weak Select a more intensive washing programme Programmes Page 18 Tableware has been precleaned too intensely The sensor...

Страница 48: ...tab collecting tray is not obstructed by table ware Arrange tableware Page 31 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fragrance dispensers in the tablet collecting tray Tableware has been precleaned too intensely The sensors chose a weaker programme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Rus...

Страница 49: ...ser or the tablet collecting tray Detergent dispenser was damp when detergent was added Only add detergent to a detergent dispenser when dry Special salt refill indic ator lights up Insufficient special salt Add Special salt Page 25 Sensor does not detect special salt tablets Do not use special salt tablets ...

Страница 50: ...the pump cover using a spoon and grip it by the crosspiece 6 Lift the pump cover inwards at an angle and remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket 19 Transportation...

Страница 51: ...he supply hose and let the water drain out 19 4 Disposing of old appli ance Valuable raw materials can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door wil...

Страница 52: ... your appliance s de tails and the Customer Service tele phone number to find them again quickly 20 2 AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for p...

Страница 53: ...the copyright holders as free or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect app Profile Legal information Licence Information 2 You can download the licence in formation on the brand product web site Please search on the product website for your appliance model and additional...

Страница 54: ...de clares that the appliance with Home Connect functionality is in compliance with relevant statutory requirements 1 A detailed Declaration of Conformity can be found online at siemens home bsh group com uk among the additional documents on the product page for your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW B...

Страница 55: ......

Страница 56: ... München GERMANY siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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