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Troubleshooting

46

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Error code / Fault display / Signal

Fault

Cause

troubleshooting

E:21-30 will light up altern-
ately.

Intake opening of Zeolith
container is covered by
items of tableware.

▶

Re-arrange the tableware in the ap-
pliance so the "Intake opening of
the Zeolith container "

is no longer obstructed.

E:21-60 will light up altern-
ately.

Appliance has detected cal-
cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the Wa-
ter softening system.

E:30-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:31-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:34-00 will light up altern-
ately.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:32-00 will light up altern-
ately or indicator for water
supply lights up.

Supply hose is kinked.

▶

Install the supply hose without
kinks.

Water tap is turned off.

▶

Turn on the water tap.

Water tap is jammed or
furred up.

▶

Turn on the water tap.
The flow rate must be at least 10 l/
min when the water supply is open.

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Содержание SMU6ZCS57S

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMU6ZCS57S en User manual ...

Страница 2: ...atures 23 Top basket 23 Bottom basket 24 Cutlery basket 24 Cutlery drawer 24 Etagere 25 Folding prongs 25 Extra Clean Zone 26 Basket heights 27 Before using for the first time 28 Performing the initial configura tion 28 Water softening system 28 Overview of water hardness set tings 28 Setting the water softening sys tem 29 Special salt 29 Switching off the water softening system 30 Regeneration of...

Страница 3: ... 42 Tips on appliance care 42 Machine Care 43 Filter system 44 Cleaning spray arms 45 Troubleshooting 46 Error code Fault display Sig nal 46 Washing results 48 Home Connect problem 55 Information on display panel 55 Malfunctions 55 Mechanical damage 56 Noise 57 Clean wastewater pump 58 Transportation storage and disposal 58 Removing the appliance 58 Protect appliance from frost 59 Transporting the...

Страница 4: ...he information on intended use to ensure that you use the appliance correctly and safely Only use this appliance As specified in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 2500 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be...

Страница 5: ...with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical ...

Страница 6: ...e or specialist outlets WARNING Risk of tipping Improper installation may cause the appliance to tip up Only install built under or integrable appliances under a continuous worktop that is securely connected to adjacent cabinets Safe use Follow these safety instructions when using the appliance WARNING Risk of serious harm to health Failure to comply with safety instructions and directions for use...

Страница 7: ...on the appliance door when open Knives and utensils with sharp points can cause injuries Arrange knives and utensils with sharp points in the cutlery basket with the points downwards on the knife shelf or in the cutlery drawer WARNING Risk of scalding If you open the appliance door while the programme is run ning hot water may splash out of the appliance Open the appliance door carefully if the pr...

Страница 8: ...nger ous Never operate a damaged appliance Never operate an appliance with a cracked or fractured sur face Never pull on the power cord to unplug the appliance Al ways unplug the appliance at the mains If the appliance or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call Customer Service Page 59 Repairs to the applian...

Страница 9: ... putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close WARNING Risk of crushing With higher level appliances children can become crushed between the appliance door and cabinet doors underneath Keep an eye on children when opening and closing the ap...

Страница 10: ... slots of the tablet collecting tray and injure themselves Keep children away from the appliance when open WARNING Risk of suffocation Children may become trapped in the appliance and suffocate Use the childproof lock if fitted Never let children play with or operate the appliance ...

Страница 11: ...ll the dishwasher near heat sources e g radiat ors heat storage tanks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water ...

Страница 12: ...nstructions your appliance will use less electricity and less water Use the Eco 50 programme The Eco 50 programme is en ergy efficient and environmentally friendly Programmes Page 20 Change the sensor setting to the de fault Consumption is reduced Sensors Page 13 Zeolith drying automatically helps to save energy Zeolith drying Page 12 Zeolith drying The appliance features a Zeolith con tainer Zeol...

Страница 13: ...cordingly SE 02 Adjusts the programme strength for difficult condi tions of use e g stubborn dried on food remnants Recommended setting when using organic or eco logical detergents contain Sensor setting Description ing low levels of active agents Energy and water consumption are adjusted accordingly Installation and connection Installation and connec tion Installation and connection To ensure pro...

Страница 14: ...red here 2 Connect the wastewater hose to the outlet connection of the siphon using the enclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water...

Страница 15: ...tion and connection en 15 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Страница 16: ...ng yourself with your appliance Familiarise yourself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 60 The data you need for Customer Service Page 59 1 Depending on the appliance specifications ...

Страница 17: ...tlery drawer Cutlery drawer Page 24 9 Cutlery shelf1 Cutlery shelf Page 25 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 45 11 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 12 12 Blow opening of the Zeolith con tainer The blow...

Страница 18: ...ining running time or the basic settings You can change the basic set tings via the display and the setting buttons Changing basic settings Page 39 5 Timer programming and setting but tons Setting timer programming Page 36 Changing basic settings Page 39 6 Remote Start Remote Start Page 41 7 Start button Starting the programme Page 37 8 Programme buttons and additional functions Programmes Page 20...

Страница 19: ...with your appliance en 19 12 Water supply display Display for water supply 13 Special salt refill indicator Water softening system Page 28 14 Door opener1 Opening the appliance door 1 Depending on the appliance specifications ...

Страница 20: ...cing factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Addit...

Страница 21: ...g ExtraDry IntensiveZone SpeedPerfect Additional functions Page 22 Express 60 Tableware Cleaning mixed table ware and cutlery Level of soiling Removing common household food remnants lightly dried on Time optimised Cleaning 60 C Intermediate rinse Final rinse 50 C Drying All Additional functions Page 22 Express 45 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics and g...

Страница 22: ...elevant additional function Additional functions Page 22 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 38 Additional functions Additional functio...

Страница 23: ...p basket Arrange cups and glasses in the top basket You can adjust the height of the top basket to make room for larger items of tableware Adjusting top basket with side levers To wash large items of tableware in the baskets adjust the shelf position of the top basket 1 Pull out the top basket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press ...

Страница 24: ...ys without sorting it and with the sharp points downwards Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards You can reorganise the cutlery drawer to make more space for longer wider items of cutlery Reorganising cutlery drawer You can fold down the side shelves and front prongs to make more space for longer wider items of cut lery 1 Depe...

Страница 25: ...t clicks into position Etagere Use the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1...

Страница 26: ... increase if you operate your appliance with the Extra Clean Zone switched on 1 Pull out the top basket 2 Set the slider to ON or OFF 3 Push in the top basket Cleaning Extra Clean Zone Limescale and soiling from the dish washing water can block the nozzles Note Always operate the appliance with the Extra Clean Zone fitted 1 Pull out the top basket 2 Pull the tab on the Extra Clean Zone up and forw...

Страница 27: ...sket Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery basket Setting Top basket Bottom basket 1 max ø 22 cm 31 cm 2 max ø 24 5 cm 27 5 cm 3 max ø 27 cm 25 cm Appliance height 81 5 cm with cutlery drawer Setting Top basket Bottom basket 1 max ø 16 cm 31 cm 2 max ø 18 5 cm 27 5 cm 3 max ø 21 cm 25 cm ...

Страница 28: ...can change these settings and other Basic settings Page 38 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can treat the water with special salt and the water softening system To avoid damage to the appliance ...

Страница 29: ...l indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter hardness the higher the water hardness the greater the amount of special salt required ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Speci...

Страница 30: ...press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the water softening system takes place before the end of the main rinse ...

Страница 31: ...ing the amount of rinse aid If there are streaks or water marks on tableware change the amount of rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the value set at the factory r 05 4 Press or repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during t...

Страница 32: ... ketchup Note Follow the manufacturer s in structions for each detergent Detergent Description Tabs Tabs are suitable for all cleaning functions and do not need to be measured out With shorter Pro grammes Page 20 tabs sometimes do not dissolve entirely and leave residues of detergent This may im pair the cleaning effect Powder deter gent Powder detergent is re commended for shorter Programmes Page...

Страница 33: ...on Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent Description Detergent con taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of ...

Страница 34: ...age In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and select a program with pre rinse you can also add a little detergent to the interior door of the appliance Tableware Tableware Tableware Only clean tableware that is suitable for dishwashers Note Decorated glassware and parts made of aluminium or s...

Страница 35: ...ance and tableware Tips Using the appliance allows you to save energy and water compared to washing up by hand See our website for examples of how to load your appliance effi ciently free of charge To save energy and water load the machine with the number of place settings specified Technical specifications Page 61 For better washing and drying res ults position items with curves or recesses at an...

Страница 36: ...t is the most effi cient programme for the combina tion of energy water consumption for this type of tableware and evid ences conformity with the EU Eco design Directive If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press th...

Страница 37: ...d and will be automatically deactivated at the end of the programme a The display shows CL when the appliance is running a The button lock remains activated with a power failure Deactivate button lock Press for approx 3 seconds Interrupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will hel...

Страница 38: ...witch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 13 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot water A 00 1 A...

Страница 39: ...el Cn 00 switches the wireless network connection off Remote Start rc 011 rc 00 rc 02 Activate or deactivate Remote Start Page 41 The following settings are possible With the setting rc 00 the func tion is permanently deactivated With the setting rc 01 the func tion can be selected via the button Activating Remote Start Page 41 With the setting rc 02 the func tion is permanently activated Factory ...

Страница 40: ...lt the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this instruction manual and make sure that they are also ob served when operating the appliance via the Home Connect app Safety Page 4 Home Connect quick start Connect your appliance to a mobile device quickly and easily Installing app 1 Install the Hom...

Страница 41: ...Remote Diagnostics Customer Service can use Remote Diagnostics to access your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using the appliance Tip For further information and de tails about the availability of Remote Diagnostics in your country please visit the service support sectio...

Страница 42: ... SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only Cleaning and servicing Cleaning and servicing Cleaning and servicing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Cleaning the tub WARNING Risk of harm to health Using detergents containing chlorine may result in harm to health Never use detergents containing chlorine 1 Remo...

Страница 43: ...nsure optimum cleaning perform ance the programme doses the de tergents independently of each an other during the relevant cleaning phase Correct placement of the de tergents is necessary here Run Machine Care without tableware if the indicator for Machine Care lights up on the control panel or if ad vised to do so by the display The in dicator will go out after you have run Machine Care If your a...

Страница 44: ...n the appliance in terior 5 Press 6 Press a Machine Care is run a Once the programme has ended the indicator for Machine Care goes out Filter system The filter system removes coarse soiling from the dishwashing cycle 1 2 3 1 Micro filter 2 Fine filter 3 Coarse filter Cleaning filters Soiling in the dishwashing water may block the filters 1 After each wash check the filters for residue 2 Turn the c...

Страница 45: ... clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any f...

Страница 46: ...e tableware in the ap pliance so the Intake opening of the Zeolith container Page 16 is no longer obstructed E 21 60 will light up altern ately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the Wa ter softening system E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page...

Страница 47: ...witch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 44 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewa...

Страница 48: ...se 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 59 and give the er ror code Washing results Fault Cause troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 31 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 31 Programme or pr...

Страница 49: ...ed drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutlery con tact points 1 Arrange cutlery individually...

Страница 50: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not se...

Страница 51: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 32 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Страница 52: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetabl...

Страница 53: ...aned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 13 Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Страница 54: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Страница 55: ...etect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 31 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 31 Refill indicator for rinse aid does not ...

Страница 56: ...he programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been remo...

Страница 57: ...allation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light ...

Страница 58: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Страница 59: ...can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of t...

Страница 60: ... number FD and the consecutive numbering Z Nr of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website Product number E Nr pro duction number FD and con secutive numbering Z Nr You can find the product number E Nr the production number FD and the consecutive numbering Z Nr on the appliance s rating plate The rating plate ...

Страница 61: ...e of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you can also find the model identifier in the first line of the EU energy label Information regarding Free and Open Source Software This product includes ...

Страница 62: ... 62 Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spare parts for the re spective appliance ...

Страница 63: ......

Страница 64: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001546436 9001546436 000...

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