Technical support
B.2 Troubleshooting
SIMATIC IPC BX-39A
Operating Instructions, 07/2022, A5E50715883-AA
107
Problem
Cause
Remedy
Wrong time and/or date on the
PC.
1.
Call the firmware/BIOS configuration menu. To do
this, press the "<Esc>" button during the boot
process and then select "Setup Utility".
2.
Set the date and time in the "Main" tab and save
the changes.
Time and date are still incor-
rect, even after correct setting
in the firmware/BIOS
The backup battery is dead.
Replace the backup battery.
USB device not responding.
USB ports are disabled in the firm-
ware/BIOS
Use a different USB port or activate the port.
Operating system does not support
the USB port.
For other devices, you need the USB device drivers
for the required operating system.
