Customer Service
en
13
Fault
Cause and troubleshooting
The appliance flap
does not close com-
pletely.
An object is jammed in the appliance.
▶
Disconnect the appliance from the electricity.
▶
Carefully open the flap and remove the object that has become jammed.
▶
Close the flap carefully.
▶
Connect the appliance to the power supply.
The button illumina-
tion does not work.
The control unit is faulty.
▶
Call the after-sales service.
→
The lighting does not
work
1
.
Different causes are possible.
▶
Call the after-sales service.
→
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
The top two LEDs
flash in the left-hand
control panel (7).
The grease filters are saturated.
▶
"Cleaning grease filters in the dishwasher", Page 11
The bottom two LEDs
flash in the left-hand
control panel (6).
The odour filters are saturated.
▶
Change the odour filter.
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
The hob-based hood
control is not working
properly.
It may be necessary to change the settings.
▶
Read the instruction manual for the hob.
▶
Go to www.home-connect.com.
12 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This product contains light sources from energy effi-
ciency class G. These light sources are available as a
spare part and should only be replaced by trained spe-
cialist staff.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the fan box.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
13 Accessories
Use original accessories. These have been made espe-
cially for your appliance.
Accessories
Order number
Clean Air Plus odour filter,
80 cm + 90 cm (replace-
ment)
LZ21WWB16
Accessories
Order number
Clean Air Plus air recircu-
lation set, 80 cm
LZ21WWI16
Clean Air Plus air recircu-
lation set, 90 cm
LZ21WWI17
Long Life air recirculation
set, 80 cm
Z21WWJ11
1
Depending on the appliance specifications
